Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.7
(5,542 Reviews)
Rating breakdown 5,542 reviews
5 Stars
4,606
4 Stars
664
3 Stars
145
2 Stars
39
1 Star
88
87%of customers recommend this product.
(
634 out of
727)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Customer Rating
5
Very happy very pleased
on November 9, 2025
Posted by: Bigspenda
[This review was collected as part of a promotion.] I've been loving this phone for the simple fact that it's like im watching TV on something I can fit in my pocket. When im watching my videos it's also helpful to use galaxy Ai to help me find products that I see in my videos and I can search it up with 2 simple buttons
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
internal screen broke
on November 17, 2025
Posted by: Ender
Expertise:Intermediate
Interal screen shattered and stopped working due to hinge manufacturer defect. Owned it for 4 months before it happened.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R, November 17, 2025
Hello there Ender,
Thank you for reaching out and updating us about your Galaxy Z Fold7. We understand how frustrating it can be when your device doesn’t function properly. Samsung products come with a 12-month limited warranty that covers manufacturing defects related to materials and workmanship. You can also enhance your coverage with Samsung Care+, which offers extended protection and extra support for eligible devices. For those devices, we collaborate with uBreakiFix, an authorized repair partner with over 600 locations nationwide, where you can bring your phone for service. We're here to assist you—please contact our Samsung Support Team to explore your warranty and Care+ options. We appreciate your feedback and are glad to have you as part of the Samsung family.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for reaching out and updating us about your Galaxy Z Fold7. We understand how frustrating it can be when your device doesn’t function properly. Samsung products come with a 12-month limited warranty that covers manufacturing defects related to materials and workmanship. You can also enhance your coverage with Samsung Care+, which offers extended protection and extra support for eligible devices. For those devices, we collaborate with uBreakiFix, an authorized repair partner with over 600 locations nationwide, where you can bring your phone for service. We're here to assist you—please contact our Samsung Support Team to explore your warranty and Care+ options. We appreciate your feedback and are glad to have you as part of the Samsung family.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned by 1000%
on November 25, 2025
Posted by: MStines1t
[This review was collected as part of a promotion.] I have owned the fold 3, fold 5, and now the fold 7. I thought the 3 was kind of a cool idea but it had many problems. By the 5 I was pretty happy with the phone, it did have its problem but you could definitely tell the vision they were going for. Now with the 7 they have pretty much perfected the foldable phone. I didn't even use a laptop or any kind of computer anymore. Pretty much anything I need to do from gaming to watching videos, even creating art this phone handles so easy. Then they added the galaxy AI on the software side of things, after that, I've never buying another type of phone or tablet. This is perfect of both.
Value
5
Response from Samsung USBy R&R, November 26, 2025
Hello MStines1t,
We love hearing from longtime Galaxy Z Series users like you who have witnessed its evolution. The Galaxy Z Fold7 showcases the most advanced foldable design, combining power, creativity, and versatility into a seamless experience. From gaming to art and productivity, it’s crafted to push beyond the limits of traditional devices. It’s exciting to see it become your all-in-one creative space.
-Ty
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We love hearing from longtime Galaxy Z Series users like you who have witnessed its evolution. The Galaxy Z Fold7 showcases the most advanced foldable design, combining power, creativity, and versatility into a seamless experience. From gaming to art and productivity, it’s crafted to push beyond the limits of traditional devices. It’s exciting to see it become your all-in-one creative space.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Samsung let me down (Z Fold 7)
on February 4, 2026
Posted by: Kim D
Expertise:Expert
Unreliable. Inner screen developed cracks under the screen and not the screen itself at the hinge. Phone was sent back with the red arrow sticker to show me the "damage" that prevents Samsung from repairing it under the "screen warranty". Interface is completely black now. Front screen that doesn't have the hinge still works like a dream despite all that "damage" that caused the inner screen issues. Battery is very reliable since it now only powers the small outer screen. Husband just ordered our first Google phone after years of Samsung products. Save yourself thousands and a headache.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, February 5, 2026
Hello Kim D,
Thank you for providing this detailed feedback. The Galaxy Fold7 is designed for a premium foldable experience with advanced display technology, supporting up to 500,000 folds, about 5 years of use. It also offers strong performance and reliable battery life. It's great to see the outer display continues to function smoothly and dependably. While the warranty covers many aspects of your device, Samsung Care+ offers additional benefits for repairs. Samsung guarantees its products against manufacturing defects in materials and craftsmanship with a 12-month warranty, as specified for each product. This coverage gives customers peace of mind, ensuring their investment is protected and they receive the expected reliability and performance from Samsung. For more assistance with plan options, please reach out to our Samsung Support Team. Your feedback is valuable as we improve our foldable technology. We appreciate your loyalty and your input helps us shape future products. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for providing this detailed feedback. The Galaxy Fold7 is designed for a premium foldable experience with advanced display technology, supporting up to 500,000 folds, about 5 years of use. It also offers strong performance and reliable battery life. It's great to see the outer display continues to function smoothly and dependably. While the warranty covers many aspects of your device, Samsung Care+ offers additional benefits for repairs. Samsung guarantees its products against manufacturing defects in materials and craftsmanship with a 12-month warranty, as specified for each product. This coverage gives customers peace of mind, ensuring their investment is protected and they receive the expected reliability and performance from Samsung. For more assistance with plan options, please reach out to our Samsung Support Team. Your feedback is valuable as we improve our foldable technology. We appreciate your loyalty and your input helps us shape future products. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Without the S Pen it is a crippled phone.
on August 22, 2025
Posted by: Bassam Ashak
Samsung abandoned us S Pen user for one millimeter extra thickness.
Response from Samsung USBy R&R Team, August 22, 2025
Thank you for your feedback on the Galaxy Z Fold7, Bassam. We understand your feelings regarding the S Pen, and while it remains a valuable part of our Galaxy lineup, our priority with this latest iteration was to deliver the lightest and thinnest experience yet. We wanted to maximize portability, which is crucial for today's users. The Galaxy Z Fold7 features several remarkable innovations that set it apart from both the Galaxy Z Fold6 and other foldable smartphones on the market. The cover screen now measures 6.5" from corner to corner, and the main screen opens up to an impressive 8" with a wider aspect ratio, providing a more seamless multitasking experience. If you have any further concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Dumski3
Expertise:Intermediate
Verified Purchase:Yes
Cannot watch movie Ntflix, prime all mobies while your talking to messenger
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone out there!
on November 15, 2025
Posted by: Justace85
[This review was collected as part of a promotion.] Galaxy AI is amazing. So is this phone! Love it!
I have had the 4th, 5th, 6th, and now 7th! Would highly recommend!
Value
5
Written by a customer while visiting Samsung US
Posted by: Crystal
Verified Purchase:Yes
I love my new galaxy fold 7..I just love the size of the front screen,it makes it easier to use it..I also love how slim and lightweight it is. I had the fold 4 for 4years it was really heavy
Response from Samsung USBy R&R, February 6, 2026
Hey there Crystal,
Thank you for sharing this perspective. The Galaxy Z Fold7 continues to evolve with a slimmer profile and improved front display, making it more comfortable and accessible for everyday use. It is great to hear how these refinements enhanced your experience after years with earlier models. Thanks for being a Samsung customer.
-Ty
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Thank you for sharing this perspective. The Galaxy Z Fold7 continues to evolve with a slimmer profile and improved front display, making it more comfortable and accessible for everyday use. It is great to hear how these refinements enhanced your experience after years with earlier models. Thanks for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US