Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.8
(4,443 Reviews)
Rating breakdown 4,443 reviews
5 Stars
3,736
4 Stars
493
3 Stars
109
2 Stars
27
1 Star
78
88%of customers recommend this product.
(
568 out of
648)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Customer Rating
4
Good overall!
on November 11, 2025
Posted by: LovesSPenusser
[This review was collected as part of a promotion.] It's much lighter than previous model(fold 6) and bigger screen. So I am very pleased with it. However, the battery life is not so good and there is no pen. I knew there was no pen when I purchased it, but as a previous user of ultra series, having no pen is little inconvenient. If you have to have a s pen... maybe ultra is better. I just wish that fold series make s pen at least outside screen
Value
4
Response from Samsung USBy R&R, November 14, 2025
Hey there LovesSPenusser,
Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you enjoy its lighter feel and larger display, which truly make the Fold series distinctive. Regarding the battery and S Pen, we recognize their importance, especially if you're accustomed to Ultra devices. The Fold series emphasizes portability and an immersive dual-screen experience, with each generation enhancing these features. Once you adapt to the Fold-style workflow, you'll find that everyday tasks become more convenient and versatile, making your experience smoother and more open. We value your presence in the Samsung family and your insightful feedback, which helps us continually improve.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you enjoy its lighter feel and larger display, which truly make the Fold series distinctive. Regarding the battery and S Pen, we recognize their importance, especially if you're accustomed to Ultra devices. The Fold series emphasizes portability and an immersive dual-screen experience, with each generation enhancing these features. Once you adapt to the Fold-style workflow, you'll find that everyday tasks become more convenient and versatile, making your experience smoother and more open. We value your presence in the Samsung family and your insightful feedback, which helps us continually improve.
-Ty
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Written by a customer while visiting Samsung US
Posted by: AuntFancy
from Genoa, Nevada
Expertise:Intermediate
Verified Purchase:Yes
I use both inside and front equally now that the front screen is large enough to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has it all
on November 27, 2025
Posted by: Johnnyco
[This review was collected as part of a promotion.] Love the AI transcript over my voice mail, save me a lot time not hearing junk messages
Value
5
Written by a customer while visiting Samsung US
Posted by: Harry
from DC
Expertise:Expert
Verified Purchase:Yes
The hinge is visible even though i keep my phone open all day long.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, December 12, 2025
Howdy Harry,
Thank you for your feedback on the Galaxy Z Fold7. The hinge was crafted for long-lasting durability and smooth operation over thousands of folds. Your insights assist us in refining the design to make each Fold more stylish while upholding its durability and innovative features. We appreciate you sharing your experience and being part of the Samsung community.
-Ty
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Thank you for your feedback on the Galaxy Z Fold7. The hinge was crafted for long-lasting durability and smooth operation over thousands of folds. Your insights assist us in refining the design to make each Fold more stylish while upholding its durability and innovative features. We appreciate you sharing your experience and being part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features.. loving the z fold experience
on December 10, 2025
Posted by: Harry
Absolutely amazed by the overall Z fold experience. Only downside is if battery lasted little longer... but again it charges fast.
Written by a customer while visiting Samsung US
Customer Rating
1
Worst fold from all
on January 7, 2026
Posted by: Javier
from Springfield Massachusetts
This fold 7 is beautiful but its durability is the worst worst two month the hinge stop working phone wouldn't close fully when you close the phone the screen would rub and have two marks one on each side coming from the hinge didn't break the screen or damage it you could wipe it off but it would return everytime you closed it. I called samsung to repaire drove 2 hours so they can tell me I need to get it replace but samsung said I had to send it in 2 weeks later still no phone I finally get it back looks great like new a month in, to my surprise the two marks are back on th screen and the hinge is not closing fully again so in my opinion not worth the hassle. I thinking of just not buying samsung products anymore even when paying and having samsung plus and warranty their product are not reliable on a daily basis especially when you count on a phone for work as a LEO and samsung doesnt have your back.
Features
4
Performance
3
Design
5
Value
1
Response from Samsung USBy R&R, January 9, 2026
Hi Javier,
Thank you for taking the time to share such detailed feedback about your experience with the Galaxy Z Fold7. The latest design of the Z Fold7 aims to provide a premium folding experience with high-quality materials, a large display, and a build intended for demanding daily use. We understand your concerns regarding hinge movement and long-term performance, as reliable design is essential for users who depend on their device throughout the day. Please know that Samsung supports its products; they are covered against manufacturing defects in materials and workmanship under the limited 12-month warranty period specified for each device. Additionally, you can choose to add extra coverage with Samsung Care+ on eligible devices, offering extended protection and additional support. Galaxy Fold devices are constructed with advanced hinge technology and display protection to support frequent opening and closing while maintaining a smooth feel. Your feedback underscores the importance of durability expectations for customers who rely on their phones for both personal and professional use. For further assistance with warranty options and how we can help you get back up and running, please contact our Samsung Support Team. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for taking the time to share such detailed feedback about your experience with the Galaxy Z Fold7. The latest design of the Z Fold7 aims to provide a premium folding experience with high-quality materials, a large display, and a build intended for demanding daily use. We understand your concerns regarding hinge movement and long-term performance, as reliable design is essential for users who depend on their device throughout the day. Please know that Samsung supports its products; they are covered against manufacturing defects in materials and workmanship under the limited 12-month warranty period specified for each device. Additionally, you can choose to add extra coverage with Samsung Care+ on eligible devices, offering extended protection and additional support. Galaxy Fold devices are constructed with advanced hinge technology and display protection to support frequent opening and closing while maintaining a smooth feel. Your feedback underscores the importance of durability expectations for customers who rely on their phones for both personal and professional use. For further assistance with warranty options and how we can help you get back up and running, please contact our Samsung Support Team. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
I rate it 1 star because it hasn't even been a month since I bought it and they already had to change the screen. For such an expensive phone and to already have these problems, it leaves a lot to say about the Samsung company, completely disappointed.
No, I would not recommend this to a friend.
Features
1
Value
1
Response from Samsung USBy R&R, September 30, 2025
Hi Awilda castillo, Thank you for reaching out and sharing your experience with your Galaxy Z Fold7. It features a Gorilla Glass Ceramic 2 and Gorilla Glass Victus 2 screen, an Advanced Armor Aluminum frame and hinge, and an IP48 dust and water resistance rating. The foldability has been tested to withstand approximately 200,00 folds easily. We also recommend Samsung Care+ for added security, as accidents can happen- having Samsung Care+ provides unmatched peace of mind. All Samsung products are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship. For eligible devices, you can also choose to extend coverage with Samsung Care+ for additional protection and support. Thank you for your review and for choosing innovation with Samsung. -Ty
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Written by a customer while visiting Samsung US
Posted by: NHVU
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
The screen's turns black and lines appear across the phone. It is unacceptable. Buyer beware.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, August 29, 2025
Thank you for sharing your experience with the Galaxy Z Fold7. We take durability very seriously when it comes to our products, and your feedback is valuable to us. The Galaxy Z Fold7 features significant enhancements, including the Cover Screen made with Corning® Gorilla® Glass Ceramic 2, which offers improved durability while maintaining exceptional clarity. This is the first Z Fold model to include this innovative glass. Additionally, the back glass is constructed with Corning® Gorilla® Glass Victus® 2, further boosting the device's durability. We want to collaborate with you to address your concerns. Please reach out to us at Samsung Support so we can assist you further. We also want to remind you that Samsung provides a 12-month limited warranty for manufacturer defects, and you can add Samsung Care+ for extended coverage and support on eligible devices. Your satisfaction is important to us, and we are here to help! -Kelvin
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Written by a customer while visiting Samsung US