Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.8
(4,439 Reviews)
Rating breakdown 4,439 reviews
5 Stars
3,733
4 Stars
493
3 Stars
109
2 Stars
27
1 Star
77
88%of customers recommend this product.
(
565 out of
645)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Posted by: Joseph
from Houston, TX
Verified Purchase:Yes
Wonderful phone. Well made,has more power than many of the computers I built in the past. The ability ti open it and have it become a tablet is a great extra. No need to have two devices. I am extremely happy with the Z-Fold7 and recommend it to for others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 16, 2026
Hello there Joseph,
Thank you for sharing your experience with the Galaxy Z Fold7. Its design offers strong performance in a compact form, providing users with the combined benefits of a phone and tablet in a single device. Your feedback emphasizes how this versatility enhances both productivity and convenience. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Its design offers strong performance in a compact form, providing users with the combined benefits of a phone and tablet in a single device. Your feedback emphasizes how this versatility enhances both productivity and convenience. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Miss Morel
from New Jersey
Verified Purchase:Yes
I honestly love it. The only complaint I will have, is with the camera. I had a galaxy s24 and the camera was great. Now that I have the Galaxy Z fold7 I saw the difference when it comes to camera and I was taken back for a minute. I Love taking pictures and feel they can update the camera feature.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R, January 16, 2026
Hi Miss Morel
Thank you for sharing your experience with the Galaxy Z Fold7. The versatility and design of foldable devices, especially when switching from other Galaxy models. Your feedback on camera performance shows how important photography is for daily use and the expectations across the Galaxy series. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. The versatility and design of foldable devices, especially when switching from other Galaxy models. Your feedback on camera performance shows how important photography is for daily use and the expectations across the Galaxy series. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Chaz
from WNC
Verified Purchase:Yes
Love the phone just wish they would have kept the SPen or at least made a capacitive version for it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sagun Shakya
Verified Purchase:Yes
I have been a Z fold user since Fold 3 so i can say with confidence that Z fold 7 is the best version yet. It is super light and easy to carry. The external screen is useful and functional. The hinge feel strong and smooth. The internal screen is beautiful and bright. Its is a perfect tool for professional. You can be on a call and see docs that people are referring too.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R, January 16, 2026
Hey Sagun Shakya,
We appreciate you sharing your extensive experience with Galaxy Z Fold devices. The Galaxy Z Fold7 is designed for professionals who value multitasking, portability, and immersive screens. Your feedback emphasizes the hinge's durability, display quality, and the device's capability to manage calls and documents at the same time, showing how foldable technology can enhance productivity. Thank you for selecting Samsung.
-Ty
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We appreciate you sharing your extensive experience with Galaxy Z Fold devices. The Galaxy Z Fold7 is designed for professionals who value multitasking, portability, and immersive screens. Your feedback emphasizes the hinge's durability, display quality, and the device's capability to manage calls and documents at the same time, showing how foldable technology can enhance productivity. Thank you for selecting Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
New ZFold7, Major Charging Problems, and No Help!
on January 20, 2026
Posted by: Anonymous
from Detroit, Michigan
Expertise:Intermediate
Verified Purchase:Yes
I upgraded to a new phone because my company no longer supported my Galaxy S2020 Ultra version. The S2020 Ultra was one of the best purchases I’ve ever made, so I was disappointed to replace it, even though it was still working perfectly.
I chose the Galaxy Z Fold 7. When it’s folded, it’s smaller than my S2020, but when opened, the screen is much larger, which is exactly what I wanted.
My biggest issue has been trying to get support from Samsung. I haven’t been able to get any service help since I received the phone, which is very different from my experience five years ago when I bought the S2020. I didn’t realize how poor Samsung’s support has become.
The other big issue is, I’m having charging problems. The phone will start charging through the USB-C port, but then it stops. I’ve found a workaround using a wireless charging pad, but it’s extremely slow, it takes more than ten hours to fully charge. At this point, I want to return the darn phone, because it seems like there may be a hardware issue, right out the shop. It’s been very frustrating, and I can’t really move forward because charging is a basic function.
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy R&R, January 20, 2026
Hey there Judie Brown,
Thanks for sharing your Galaxy experience. The Galaxy S20 Ultra was impressive, especially with its breathtaking waterfall display. Moving from such a high-end device might feel daunting, but upgrading to the Galaxy Z Fold7 is a wise decision. Keeping your device charged and optimizing battery performance can greatly enhance your experience. If your Galaxy isn’t charging or charges slowly, the problem could be with the battery, charging cable, power adapter, wireless charger, charging port, moisture, or device temperature. Always use genuine Samsung chargers and adapters. You can also tweak charging settings in the Display menu. To enable Fast Charging: 1. Open Settings. 2. Tap Battery. 3. Select Charging Settings. 4. Enable Fast Charging and Fast Wireless Charging. Note: these features need compatible chargers. Non-certified chargers or cables may lead to slow charging or disconnections. Use Samsung-approved accessories for reliable charging. Inspect the charging port and cable for dust or debris, which can hinder charging for safety reasons. Use a soft brush to clean debris. If you've tried these steps and your device still won’t charge properly, contact our Samsung Support Team for help. We’re here to assist. Thank you for choosing Samsung.
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
-Ty
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Thanks for sharing your Galaxy experience. The Galaxy S20 Ultra was impressive, especially with its breathtaking waterfall display. Moving from such a high-end device might feel daunting, but upgrading to the Galaxy Z Fold7 is a wise decision. Keeping your device charged and optimizing battery performance can greatly enhance your experience. If your Galaxy isn’t charging or charges slowly, the problem could be with the battery, charging cable, power adapter, wireless charger, charging port, moisture, or device temperature. Always use genuine Samsung chargers and adapters. You can also tweak charging settings in the Display menu. To enable Fast Charging: 1. Open Settings. 2. Tap Battery. 3. Select Charging Settings. 4. Enable Fast Charging and Fast Wireless Charging. Note: these features need compatible chargers. Non-certified chargers or cables may lead to slow charging or disconnections. Use Samsung-approved accessories for reliable charging. Inspect the charging port and cable for dust or debris, which can hinder charging for safety reasons. Use a soft brush to clean debris. If you've tried these steps and your device still won’t charge properly, contact our Samsung Support Team for help. We’re here to assist. Thank you for choosing Samsung.
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Antonio
from Houston, Texas
Expertise:Expert
Verified Purchase:Yes
Love better than all the fold phones I owned Fold 7 has been the best ever and there getting better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 18, 2025
Posted by: Shadwin
Battery , Camera ,Durability ,storage, performance, Display
Written by a customer while visiting Samsung US
Customer Rating
4
4 star rating.
on August 5, 2025
Posted by: Stream96jet
[This review was collected as part of a promotion.] Everything is now good about this Z fold 7 phone. Except they removed the stylus features.
Value
4
Written by a customer while visiting Samsung US