Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.7
(4,517 Reviews)
Rating breakdown 4,517 reviews
5 Stars
3,782
4 Stars
507
3 Stars
115
2 Stars
28
1 Star
85
87%of customers recommend this product.
(
616 out of
705)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Customer Rating
5
Big and And powerful, super sleek!
on October 13, 2025
Posted by: WhosArcade
[This review was collected as part of a promotion.] The Samsung Galaxy Tab S11 Ultra is absolutely vibrant and beautiful! It has Galaxy AI built in and is super high quality!
This Tab is so fast and powerful, you won't need to worry about upgrading for a long time, Samsung has really outdone themselves and I'm very thankful for it!
I'd definitely recommend to my family and friends and anyone else! This Tab is absolutely value packed and worth every penny!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fold 7 is great, but not perfect
on October 14, 2025
Posted by: TommyG
[This review was collected as part of a promotion.] I have to mention that the AI and Camera features are stellar. I have an issue with the fact that some apps still don't transfer over in a fluid way when I unfold to the big screen. And it definitely glitches sometimes.
The battery life is great though, and I love watching videos and playing games on the big screen!
Value
4
Response from Samsung USBy R&R, October 24, 2025
Hi there TommyG,
We’re glad you're impressed with the Galaxy Z Fold7’s AI and camera features. The Fold7 boosts productivity and entertainment by combining advanced AI tools with a cinematic foldable display. Your feedback on app transitions helps us improve the adaptive design that sets the Fold series apart. Stay tuned for software updates as we continually enhance formats and layouts. Thank you for your feedback and for selecting Samsung’s innovative products.
-Ty
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We’re glad you're impressed with the Galaxy Z Fold7’s AI and camera features. The Fold7 boosts productivity and entertainment by combining advanced AI tools with a cinematic foldable display. Your feedback on app transitions helps us improve the adaptive design that sets the Fold series apart. Stay tuned for software updates as we continually enhance formats and layouts. Thank you for your feedback and for selecting Samsung’s innovative products.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chicago, Il
Expertise:Expert
Verified Purchase:Yes
I love this phone. I had the 1st version and it was too big and heavy. This is lighter than the S25 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, November 14, 2025
Cadgal02, thank you for the love you’re showing the Galaxy Z Fold7. Hearing from users like you, who have been with the Fold series since the very beginning, says a lot. The lighter feel and refined design truly make everyday use more comfortable, and it’s amazing that you’re noticing the evolution firsthand. That combination of power, flexibility, and a slimmer build is exactly what makes the Z Fold7 such a standout experience. We’re glad it has become a perfect fit in your tech lineup. Thank you for being part of the Samsung journey.
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Color defect.
on November 27, 2025
Posted by: Shazz
from West Berlin, New Jersey
Expertise:Expert
Everything is good, but my Z Fold 7 developed a color defect in two days. It has color damage on the top of the back and front.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, December 3, 2025
Hey there Shazz,
Thank you for providing feedback on your Galaxy Z Fold7. We appreciate your input as we strive to enhance our Galaxy devices. We recognize that it can be frustrating if the device’s color coating appears to fade after just a few days. Samsung products are protected against manufacturing defects in materials and workmanship for a limited 12-month warranty period. Additionally, you can opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. Please contact our Samsung Support Team to explore your repair and warranty options. We appreciate you reaching out and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for providing feedback on your Galaxy Z Fold7. We appreciate your input as we strive to enhance our Galaxy devices. We recognize that it can be frustrating if the device’s color coating appears to fade after just a few days. Samsung products are protected against manufacturing defects in materials and workmanship for a limited 12-month warranty period. Additionally, you can opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. Please contact our Samsung Support Team to explore your repair and warranty options. We appreciate you reaching out and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Bo Wrigley
from Decatur, IL
Expertise:Intermediate
Verified Purchase:Yes
Have wanted a flip or fold phone when they 1st came out but never really felt comfortable with the previous 6 generations of these devices.
The FOLD 7 totally changed my mind it looks and feels like what a phone should be (congrats Samsung) if you havent checked out the Z fold 7 you dont know what your missing have had this phone since Thanksgiving and besides the normal waiting for updates to fix a few glitches this phone is a Beast highly recommend if you been on the fence before check this version out and decide if it's rightfor you.
Nothing I write will persuade you to making your decision all I will say I feel I made the right choice for myself and my wants and needs.
I would recommend this to a friend!
Value
4
Response from Samsung USBy R&R, December 23, 2025
Howdy Bo Wrigley,
Thank you for sharing your experience with the Galaxy Z Fold7. It is designed to feel familiar while delivering innovative foldable features, offering a well-balanced mix of comfort and performance. We appreciate your feedback and thank you for being part of the Samsung family!
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. It is designed to feel familiar while delivering innovative foldable features, offering a well-balanced mix of comfort and performance. We appreciate your feedback and thank you for being part of the Samsung family!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
New ZFold7, Major Charging Problems, and No Help!
on January 20, 2026
Posted by: Anonymous
from Detroit, Michigan
Expertise:Intermediate
Verified Purchase:Yes
I upgraded to a new phone because my company no longer supported my Galaxy S2020 Ultra version. The S2020 Ultra was one of the best purchases I’ve ever made, so I was disappointed to replace it, even though it was still working perfectly.
I chose the Galaxy Z Fold 7. When it’s folded, it’s smaller than my S2020, but when opened, the screen is much larger, which is exactly what I wanted.
My biggest issue has been trying to get support from Samsung. I haven’t been able to get any service help since I received the phone, which is very different from my experience five years ago when I bought the S2020. I didn’t realize how poor Samsung’s support has become.
The other big issue is, I’m having charging problems. The phone will start charging through the USB-C port, but then it stops. I’ve found a workaround using a wireless charging pad, but it’s extremely slow, it takes more than ten hours to fully charge. At this point, I want to return the darn phone, because it seems like there may be a hardware issue, right out the shop. It’s been very frustrating, and I can’t really move forward because charging is a basic function.
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy R&R, January 20, 2026
Hey there Judie Brown,
Thanks for sharing your Galaxy experience. The Galaxy S20 Ultra was impressive, especially with its breathtaking waterfall display. Moving from such a high-end device might feel daunting, but upgrading to the Galaxy Z Fold7 is a wise decision. Keeping your device charged and optimizing battery performance can greatly enhance your experience. If your Galaxy isn’t charging or charges slowly, the problem could be with the battery, charging cable, power adapter, wireless charger, charging port, moisture, or device temperature. Always use genuine Samsung chargers and adapters. You can also tweak charging settings in the Display menu. To enable Fast Charging: 1. Open Settings. 2. Tap Battery. 3. Select Charging Settings. 4. Enable Fast Charging and Fast Wireless Charging. Note: these features need compatible chargers. Non-certified chargers or cables may lead to slow charging or disconnections. Use Samsung-approved accessories for reliable charging. Inspect the charging port and cable for dust or debris, which can hinder charging for safety reasons. Use a soft brush to clean debris. If you've tried these steps and your device still won’t charge properly, contact our Samsung Support Team for help. We’re here to assist. Thank you for choosing Samsung.
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
-Ty
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Thanks for sharing your Galaxy experience. The Galaxy S20 Ultra was impressive, especially with its breathtaking waterfall display. Moving from such a high-end device might feel daunting, but upgrading to the Galaxy Z Fold7 is a wise decision. Keeping your device charged and optimizing battery performance can greatly enhance your experience. If your Galaxy isn’t charging or charges slowly, the problem could be with the battery, charging cable, power adapter, wireless charger, charging port, moisture, or device temperature. Always use genuine Samsung chargers and adapters. You can also tweak charging settings in the Display menu. To enable Fast Charging: 1. Open Settings. 2. Tap Battery. 3. Select Charging Settings. 4. Enable Fast Charging and Fast Wireless Charging. Note: these features need compatible chargers. Non-certified chargers or cables may lead to slow charging or disconnections. Use Samsung-approved accessories for reliable charging. Inspect the charging port and cable for dust or debris, which can hinder charging for safety reasons. Use a soft brush to clean debris. If you've tried these steps and your device still won’t charge properly, contact our Samsung Support Team for help. We’re here to assist. Thank you for choosing Samsung.
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
It's great
on February 14, 2026
Posted by: Firstlady
Expertise:Intermediate
I just love my Samsung ultra anyways am planning to buy for 2026
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best foldable
on July 27, 2025
Posted by: Mr2king
[This review was collected as part of a promotion.] Galaxy Z Fold 7 is easily the best foldable currently in the market both in hardware and software, undoubtedly the thinnest foldable 👌, it's satisfying to lay hands on
Value
5
Written by a customer while visiting Samsung US