Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.8
(4,425 Reviews)
Rating breakdown 4,425 reviews
5 Stars
3,720
4 Stars
493
3 Stars
110
2 Stars
27
1 Star
75
88%of customers recommend this product.
(
553 out of
631)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Customer Rating
1
Parts issue, durability
on October 2, 2025
Posted by: Billy
from California
Expertise:Intermediate
I bought this phone had it for two months, finger print scanner stopped working. Because the phone is new, no one will warranty it because they don't don't how to work on it. Parts are nation wide back order. Samsung will want you to send it im mail it in and you will be left left with out a phone.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R, October 3, 2025
Hey Billy, Thank you for sharing your experience with the Galaxy Z Fold7. Your comments highlight issues with the fingerprint scanner not working as expected and concerns about part availability. The Fold7 was designed to offer durability and security while providing everyday convenience. We understand that features like fingerprint access are crucial, and Samsung remains dedicated to creating devices that combine innovation, style, and usability for lasting satisfaction. If you have Samsung Care+ coverage, please contact the Samsung Support Team, as they may provide a loaner device while yours is being repaired. We look forward to assisting you. Thank you for choosing Samsung and its innovative products. Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best foldable ever
on October 8, 2025
Posted by: Sammyfan22
[This review was collected as part of a promotion.] Love my new Fold 7. Came from the Fold 5 and couldn't be more happy. Loved the 5 but the 7 is on a whole new level. Slim, light all the bells and whistles of AI. Terrific phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big and And powerful, super sleek!
on October 13, 2025
Posted by: WhosArcade
[This review was collected as part of a promotion.] The Samsung Galaxy Tab S11 Ultra is absolutely vibrant and beautiful! It has Galaxy AI built in and is super high quality!
This Tab is so fast and powerful, you won't need to worry about upgrading for a long time, Samsung has really outdone themselves and I'm very thankful for it!
I'd definitely recommend to my family and friends and anyone else! This Tab is absolutely value packed and worth every penny!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fold 7 is great, but not perfect
on October 14, 2025
Posted by: TommyG
[This review was collected as part of a promotion.] I have to mention that the AI and Camera features are stellar. I have an issue with the fact that some apps still don't transfer over in a fluid way when I unfold to the big screen. And it definitely glitches sometimes.
The battery life is great though, and I love watching videos and playing games on the big screen!
Value
4
Response from Samsung USBy R&R, October 24, 2025
Hi there TommyG,
We’re glad you're impressed with the Galaxy Z Fold7’s AI and camera features. The Fold7 boosts productivity and entertainment by combining advanced AI tools with a cinematic foldable display. Your feedback on app transitions helps us improve the adaptive design that sets the Fold series apart. Stay tuned for software updates as we continually enhance formats and layouts. Thank you for your feedback and for selecting Samsung’s innovative products.
-Ty
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We’re glad you're impressed with the Galaxy Z Fold7’s AI and camera features. The Fold7 boosts productivity and entertainment by combining advanced AI tools with a cinematic foldable display. Your feedback on app transitions helps us improve the adaptive design that sets the Fold series apart. Stay tuned for software updates as we continually enhance formats and layouts. Thank you for your feedback and for selecting Samsung’s innovative products.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chicago, Il
Expertise:Expert
Verified Purchase:Yes
I love this phone. I had the 1st version and it was too big and heavy. This is lighter than the S25 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, November 14, 2025
Cadgal02, thank you for the love you’re showing the Galaxy Z Fold7. Hearing from users like you, who have been with the Fold series since the very beginning, says a lot. The lighter feel and refined design truly make everyday use more comfortable, and it’s amazing that you’re noticing the evolution firsthand. That combination of power, flexibility, and a slimmer build is exactly what makes the Z Fold7 such a standout experience. We’re glad it has become a perfect fit in your tech lineup. Thank you for being part of the Samsung journey.
-Ty
Samsung Support
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Color defect.
on November 27, 2025
Posted by: Shazz
from West Berlin, New Jersey
Expertise:Expert
Everything is good, but my Z Fold 7 developed a color defect in two days. It has color damage on the top of the back and front.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, December 3, 2025
Hey there Shazz,
Thank you for providing feedback on your Galaxy Z Fold7. We appreciate your input as we strive to enhance our Galaxy devices. We recognize that it can be frustrating if the device’s color coating appears to fade after just a few days. Samsung products are protected against manufacturing defects in materials and workmanship for a limited 12-month warranty period. Additionally, you can opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. Please contact our Samsung Support Team to explore your repair and warranty options. We appreciate you reaching out and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for providing feedback on your Galaxy Z Fold7. We appreciate your input as we strive to enhance our Galaxy devices. We recognize that it can be frustrating if the device’s color coating appears to fade after just a few days. Samsung products are protected against manufacturing defects in materials and workmanship for a limited 12-month warranty period. Additionally, you can opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. Please contact our Samsung Support Team to explore your repair and warranty options. We appreciate you reaching out and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Joe F
from New orleans, la
Expertise:Expert
Verified Purchase:Yes
Only had the phone for 7 days before the inside screen broke. I was excited about getting it. Very disappointed that is so fragile. Guess I'll be keeping my S24 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 16, 2025
Hi there Joe F,
Thank you for sharing your experience with the Galaxy Z Fold7. This device combines advanced foldable design with immersive display technology. We value your feedback on screen performance, helping us focus on ongoing innovation to improve durability and long-term reliability across the Fold series. Please note, Samsung products are covered against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also purchase additional coverage through Samsung Care+ on eligible devices for extended protection and support. For eligible devices, coverage can be added via Samsung Care+. We encourage you to contact our Samsung Support Team to learn about your warranty options. More details about our partnership with uBreakiFix are available, which may be a nearby repair location offering same-day service if available. Thank you for being part of the Samsung family and for your valuable feedback.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy Z Fold7. This device combines advanced foldable design with immersive display technology. We value your feedback on screen performance, helping us focus on ongoing innovation to improve durability and long-term reliability across the Fold series. Please note, Samsung products are covered against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also purchase additional coverage through Samsung Care+ on eligible devices for extended protection and support. For eligible devices, coverage can be added via Samsung Care+. We encourage you to contact our Samsung Support Team to learn about your warranty options. More details about our partnership with uBreakiFix are available, which may be a nearby repair location offering same-day service if available. Thank you for being part of the Samsung family and for your valuable feedback.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Bo Wrigley
from Decatur, IL
Expertise:Intermediate
Verified Purchase:Yes
Have wanted a flip or fold phone when they 1st came out but never really felt comfortable with the previous 6 generations of these devices.
The FOLD 7 totally changed my mind it looks and feels like what a phone should be (congrats Samsung) if you havent checked out the Z fold 7 you dont know what your missing have had this phone since Thanksgiving and besides the normal waiting for updates to fix a few glitches this phone is a Beast highly recommend if you been on the fence before check this version out and decide if it's rightfor you.
Nothing I write will persuade you to making your decision all I will say I feel I made the right choice for myself and my wants and needs.
I would recommend this to a friend!
Value
4
Response from Samsung USBy R&R, December 23, 2025
Howdy Bo Wrigley,
Thank you for sharing your experience with the Galaxy Z Fold7. It is designed to feel familiar while delivering innovative foldable features, offering a well-balanced mix of comfort and performance. We appreciate your feedback and thank you for being part of the Samsung family!
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. It is designed to feel familiar while delivering innovative foldable features, offering a well-balanced mix of comfort and performance. We appreciate your feedback and thank you for being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US