Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(2,661 Reviews)
Rating breakdown 2,661 reviews
5 Stars
2,048
4 Stars
442
3 Stars
101
2 Stars
29
1 Star
41
85%of customers recommend this product.
(
195 out of
230)
Customer Reviews for Samsung - Galaxy Z Flip7 512GB - Jet Black (Verizon)
Customer Rating
5
This is flipping great!
on June 23, 2026
Posted by: NachoMans
[This review was collected as part of a promotion.] I love Samsung's version of the flip, the Razr isn't on the same level. It is very pocketeble so much so my pants don't fall off because they're so heavy.
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hey NachoMans, thank you for your feedback on your Samsung Galaxy Z Flip7. We are pleased to hear that you are happy with the design and feel of your device. We have provided links to resources to help you discover all the amazing features of your device, customize to your usage preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Fast Long battery life
on October 5, 2025
Posted by: Flipdaddy
[This review was collected as part of a promotion.] Ai is quite amazing battery long life fast processor
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera
on December 18, 2025
Posted by: Chico
from KilleenTX
I love Samsung products great camera, durability, display is clear, good battery, and great performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 18, 2025
Hey Chico, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We are thrilled to hear that you are so happy with the usage of your new device, and finding it pleasing to look at, long lasting battery life, and to perform smoothly. We hope you'll reach out to us again in the future any time you have questions, or additional feedback you would like to share with us about your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
2 phones same break
on November 25, 2025
Posted by: Sad user
Expertise:Expert
We got this phone on September first and it broke in November so we got a replacement and it broke a week later. This product has not done well because it breaks in the middle them stopped working twice. I was sad when I asked for a different type of phone to prevent these breaking every week and they said not until it's paid off. I guess I'll get a new phone each week for the next two years.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how frustrating it is when your device is not aligning to your expectations in durability. We have provided a link to an article with measures we recommend to care for this unique device. We have also provided a link ot the Samsung Support Team to assist you further if you have questions about care measures for your device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Updates have ruined the experience entirely
on July 3, 2026
Posted by: Luxios
from Texas
Expertise:Expert
I've had the FlipZ 2-7, each phone SIGNIFICANTLY improved over the previous one even if the promotional price kept getting worse and worse. When I got the 7 from preordering it, the phone was fantastic. Literally best battery and durability hands down. The fold display, even though i care nothing at all about the fold, was even better. Almost a year later and multiple to updates the phone now in July 2026 has slowed down in response time and has had horrid connection problems be it WiFi or mobile data. I don't know what AI slop was forced into the updates but searching in My Files is slow and unresponsive, the rear display removed Samsung Music accessibility when closed and playing, when I'm trying to browse the web a single tab will take about 2 minutes at least in white before the phone realizes it has connection and everything loads immediately after that. This phone has become the worst one to date because of updates so far. Not preordering the Flip 8 because I know the "trade in deal" will be garbage like last years.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, July 6, 2026
Hey there Luxios, thank you for taking time out of your day to provide feedback on your Samsung Galaxy Z Flip7. We know how distressing it is when your device is not operating as intended or expected, and we would love to assist you in troubleshooting these experiences you mention. We have provided links to resources to help you with the speed, responsiveness, and connection of your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
At this project samsung did a very very good job I
on October 6, 2025
Posted by: Smslover
[This review was collected as part of a promotion.] The AI on Samsung Z Flip is phenomenal.I wouldn't ask for anything else, matter of fact.I would like to buy 14 my mom and 14 my kid ever since I got it living bothering me as soon as I get the funds I would definitely buy each and every one of my member give it up, guys love you, Samsung.
Value
5
Written by a customer while visiting Samsung US
Posted by: Rudecat
from Sacramento, CA
Expertise:Expert
Verified Purchase:Yes
This phone takes some getting used to coming from full sized galaxy ultra phones. I do love the folded size and the fact that you can access many functions from the front screen. It took a little while to figure things out but I believe I have it now.
This phone seems to work great. Not really different from my galaxy S24 Ultra. So far so good. I also found a good case and screen protectors after a few tries. I also had to modify my car holder/charger to fit the phone. Overall, I really like this phone size.
The fold comes in handy for some functions like the flashlight and my grocery list at the store.
I've had my phone for 1 month. I live in Sacramento. I would recommend the z flip 7. Right now I own 5 Samsung products so I'm very familar with these products. Been using them for years.
This phone seems to work great. Not really different from my galaxy S24 Ultra. So far so good. I also found a good case and screen protectors after a few tries. I also had to modify my car holder/charger to fit the phone. Overall, I really like this phone size.
The fold comes in handy for some functions like the flashlight and my grocery list at the store.
I've had my phone for 1 month. I live in Sacramento. I would recommend the z flip 7. Right now I own 5 Samsung products so I'm very familar with these products. Been using them for years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hey there Rudecat, we appreciate your feedback on your Samsung Galaxy Z Flip7. We know that changing from a standard form device to a foldable can come with a learning curve, and that you have been having an enjoyable time exploring the capabilities of your new device. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Houston, TX
Expertise:Expert
Verified Purchase:Yes
wow its so cool, screen in front can also be used!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US