Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Blue Shadow (Verizon)
Average customer rating
4.7
(2,675 Reviews)
Rating breakdown 2,675 reviews
5 Stars
2,059
4 Stars
444
3 Stars
101
2 Stars
29
1 Star
42
84%of customers recommend this product.
(
196 out of
232)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Blue Shadow (Verizon)
Customer Rating
1
Great Idea but poorly implemented and not supporte
on March 30, 2026
Posted by: Disappointed
[This review was collected as part of a promotion.] I decided to buy the flip because I was tired of having a phone that didn't fit in my pocket comfortably. My last phone was so large it spent more time sitting on tables or the seat next to than in my pocket.
My hope was that the flip would be a bit more damage resistant, my last phone had 3 costly screen replacements. My hope was the softer folding screen would be more resistant to damage but this was not the case. The very first time it was dropped, the screen broke and the repair cost was half the price of the phone.
I love the features of the phone, especially keyboard that appears when half folded, love on screen apps on the folded screen but too many require opening the phone to work when they could be functional on the cover screen.
Unfortunately all of the great features don't make up for the fragility of the phone. I ended up buying a burner for out of the house and only use this phone at home as I'm terrified of it breaking again and costing a fortune to repair. Kind of defeats the whole purpose or getting the smaller phone to carry around. I'll think twice about buying another Samsung phone again as this is the second phone I've had from Samsung that was excessively fragile and unreasonably expensive to repair.
Value
1
Response from Samsung USBy R&R Team, April 6, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how frustrating it is when your device is not meeting your expectations in durability. We do offer Customer Care+ to help provide additional peace of mind to our customers with their device. We have also shared a link to an article with recommendations for caring for this unique device. We have lastly provided a link to the Samsung Support Team to assist you any time you have questions about your device, or available accessories to help protect your investment. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
It's really pretty
on March 30, 2026
Posted by: Beanbean
[This review was collected as part of a promotion.] It's really a nice phone. Being able to answer calls or even ask galaxy Ai without opening the phone is quite handy. Playing games on the phone is easy and just the esthetic of the phone is pleasing to look at. I haven't had any issues since the day I bought it and the crease in the middle is not noticeable at all when using the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic and fun device
on March 30, 2026
Posted by: Feydtoblack
[This review was collected as part of a promotion.] While I primary use my phone for calls and texts it has proven itself to be a very useful tool in my job as well.
I upgraded from a flip 5 to the flip 7 for the larger storage and faster processor and it has not disappointed me in any way.
I have been so impressed by the features, like the Galaxy AI as well as the split screen and front screen functionality that I really cannot see myself ever going back to a non foldable phone. It fits so well in my pocket and does everything I need it to do and so much more.
I've even managed to get my wife and a few of my employees to switch to flip 7s because they see how much a love it and how handy it is to have around.
All In all, this is one of the best Samsung products I've ever used and I really look forward to see where they take this line of phones in the future.
I upgraded from a flip 5 to the flip 7 for the larger storage and faster processor and it has not disappointed me in any way.
I have been so impressed by the features, like the Galaxy AI as well as the split screen and front screen functionality that I really cannot see myself ever going back to a non foldable phone. It fits so well in my pocket and does everything I need it to do and so much more.
I've even managed to get my wife and a few of my employees to switch to flip 7s because they see how much a love it and how handy it is to have around.
All In all, this is one of the best Samsung products I've ever used and I really look forward to see where they take this line of phones in the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Compact and at the same time normal size phone
on March 30, 2026
Posted by: Doforlove
[This review was collected as part of a promotion.] AI is the best. There are so many things you can do. The screen quality is the best. It's a pleasure to watch your favorite things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pocket-sized magic
on March 30, 2026
Posted by: Ness00
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip7 is like a piece of high-tech jewelry. It’s tiny enough to fit in any pocket, but when you open it up, it feels totally magical. The best part is the brain inside—Google and Samsung teamed up to pack it with incredible AI. You can use Circle to Search to find anything on your screen instantly, and Gemini is always there to help you write, plan, or just chat.
This phone is built for a smooth, easy life. It’s perfect for jumping between a couple of apps or playing some casual games when you have a few minutes to kill. Because it isn't trying to be a giant, bulky computer, it stays fast and fun without feeling complicated. It’s the ultimate "less is more" device that keeps things simple and stylish.
This phone is built for a smooth, easy life. It’s perfect for jumping between a couple of apps or playing some casual games when you have a few minutes to kill. Because it isn't trying to be a giant, bulky computer, it stays fast and fun without feeling complicated. It’s the ultimate "less is more" device that keeps things simple and stylish.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It's the perfect phone
on March 30, 2026
Posted by: 12954don
[This review was collected as part of a promotion.] On YouTube, the streaming gaming, you name it. I use it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great device, los of compliments. Bad nightime pi
on March 30, 2026
Posted by: Purple26
[This review was collected as part of a promotion.] I love my x flip 7. It's all that I asked for when I switched from my last phone. Lots of compliments everywhere. The cover screen and the wireless power sharing being one of the best conversation starters since I bought it. Good battery life, not great but can't ask that much for a flip phone. My only complaint would probably be how bad the camera quality is for low light pictures or at night-time.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the AI
on March 30, 2026
Posted by: Michael
[This review was collected as part of a promotion.] The galaxy AI is the best form of AI I've seen so far. All in all I had to knock off a star just because it's not a huge improvement from the zflip6
Value
4
Written by a customer while visiting Samsung US