Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(4,465 Reviews)
Rating breakdown 4,465 reviews
5 Stars
3,751
4 Stars
499
3 Stars
109
2 Stars
26
1 Star
80
88%of customers recommend this product.
(
584 out of
664)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB (Unlocked) - Silver Shadow
Customer Rating
2
Horrible phone
on January 7, 2026
Posted by: Cinque
from Chicago
This is the worse galaxy I've ever owned. I had ZFOLD 5. I never had an issue with. I've owned other galaxy phones and products no issues. This is a HORRIBLE phone. It drops calls on the regular. The mobile data option in settings switches on and off on its own and when it's off of course the phone doesn't function properly.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R, January 8, 2026
Hi Cinque,
Thanks for sharing your experience with the Galaxy Z Fold7. This series aims to offer reliable connectivity and seamless multitasking within its versatile design. If you're experiencing dropped calls or unstable data, a quick software update might resolve these issues. Also, verify with your carrier that you are on a 5G plan and that your account has no problems. Confirm you're in a 5G-supported region and that your carrier's service isn't disrupted locally. After confirming network stability, a restart can help refresh your connection. Note: Resetting network settings will delete Bluetooth pairings and Wi-Fi networks, access Settings > General management > Reset > Reset network settings, then tap Reset settings. Enter your PIN or password if prompted, then confirm by tapping Reset. You can then test your mobile connectivity. For more info, see our online article linked below. If needed, contact our Samsung Support Team; we’re here to assist. Your insights emphasize the importance of connectivity to the device experience. Thanks for choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your experience with the Galaxy Z Fold7. This series aims to offer reliable connectivity and seamless multitasking within its versatile design. If you're experiencing dropped calls or unstable data, a quick software update might resolve these issues. Also, verify with your carrier that you are on a 5G plan and that your account has no problems. Confirm you're in a 5G-supported region and that your carrier's service isn't disrupted locally. After confirming network stability, a restart can help refresh your connection. Note: Resetting network settings will delete Bluetooth pairings and Wi-Fi networks, access Settings > General management > Reset > Reset network settings, then tap Reset settings. Enter your PIN or password if prompted, then confirm by tapping Reset. You can then test your mobile connectivity. For more info, see our online article linked below. If needed, contact our Samsung Support Team; we’re here to assist. Your insights emphasize the importance of connectivity to the device experience. Thanks for choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: G Bear
from Florida
Verified Purchase:Yes
Had the flip 5 and loved it so I expanded my horizons with the z fold 7. I miss the compact flip but it died 5 days after I bought the fold so timing was good. This is a good phone, 1 month in but looking forward to a "flip/fold" combo in the future.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
4
Value
2
Response from Samsung USBy R&R, January 13, 2026
Howdy G Bear,
Thank you for sharing your insights on the Galaxy Z Fold7. Switching from a compact foldable to a larger one offers a different kind of flexibility, especially useful for multitasking and immersive viewing. We appreciate hearing how the Z Fold and Z Flip demonstrate Galaxy’s ongoing innovation in exploring new form factors to suit diverse preferences. Your feedback helps us understand how it’s working for you. We’re grateful to have you as part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insights on the Galaxy Z Fold7. Switching from a compact foldable to a larger one offers a different kind of flexibility, especially useful for multitasking and immersive viewing. We appreciate hearing how the Z Fold and Z Flip demonstrate Galaxy’s ongoing innovation in exploring new form factors to suit diverse preferences. Your feedback helps us understand how it’s working for you. We’re grateful to have you as part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jaime
from Citrus Hights Ca
Verified Purchase:Yes
This is by far the best phone I have ever owned. Will never use all of what it has to offer. It is way more sturdy than it looks and there are pleanyt of cases out there to choose from that will mot make too bulky. Its a beautful phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 9, 2026
Hi Jaime,
Thank you for sharing your experience with the Galaxy Z Fold7. The refined build and solid feel are designed to inspire confidence while keeping a sleek appearance. It’s great to hear how well the device pairs with a wide range of cases without sacrificing comfort or style. Your feedback captures the balance of durability and elegance that characterizes this generation of Fold devices. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. The refined build and solid feel are designed to inspire confidence while keeping a sleek appearance. It’s great to hear how well the device pairs with a wide range of cases without sacrificing comfort or style. Your feedback captures the balance of durability and elegance that characterizes this generation of Fold devices. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Osei
from New York
Verified Purchase:Yes
Still haven’t open the box yet but I believe Samsung that is the best option anyone would consider
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ryan
Expertise:Intermediate
Verified Purchase:Yes
Its handy small but powerful. Fits my lifestyle and needs.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 23, 2026
Ahoy Ryan,
Thank you for sharing your thoughts on the Galaxy Z Fold7. With a balance of a compact design and strong performance, the Z Fold7 is made to fit various lifestyles and everyday requirements. We're glad to hear it works well for you. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Z Fold7. With a balance of a compact design and strong performance, the Z Fold7 is made to fit various lifestyles and everyday requirements. We're glad to hear it works well for you. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love samsung Cell phone. . .because samsung have
on January 21, 2026
Posted by: Anonymous
Verified Purchase:Yes
I love samsung Cell phone. . .because samsung have phisical sim phones that,s Y i love it.
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Henrico, virginia
Verified Purchase:Yes
I'm completely disappointed. I've been using Samsung phones for over 10 years, and this phone has made me lose faith in Samsung. The internal screen broke in less than a month. I asked for my S25 Ultra to be replaced, but since more than 15 days had passed, I'm no longer entitled to an exchange, only repairs. Even though I told them I was no longer interested in the phone because I'm afraid the same thing will happen again in the future, they wouldn't replace it. I bought so many accessories for this phone, and now I don't know what to do. I really don't recommend it.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Beast of a phone
on July 25, 2025
Posted by: DALLAS
[This review was collected as part of a promotion.] I went from iphone over to this and it has not disappointed at all. The first phone to have pulled me away!!! Love it and great for games and videos! Oh and the video chat is super sweet on it as well!
Value
5
Written by a customer while visiting Samsung US