Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(4,451 Reviews)
Rating breakdown 4,451 reviews
5 Stars
3,744
4 Stars
495
3 Stars
109
2 Stars
26
1 Star
77
88%of customers recommend this product.
(
574 out of
653)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB (Unlocked) - Silver Shadow
Posted by: Navydragonboi
from San Francisco, California
Expertise:Intermediate
Verified Purchase:Yes
Great Quality Product With New Apps that helpful fir me Permanently Disabled Veteran Since 1994
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not Happy. Touchscreen lacks sensitivity
on September 9, 2025
Posted by: Mojo
from NH
Expertise:Intermediate
I have bought samsung exclusively for years and the fold devices since launch. The 7 is a bit of a disappointment as the touchscreen frequently does not respond. So sad, uggh do I need to switch phones? Not happy
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your feedback on the Galaxy Z Fold7 and for your continued support of the Fold series. The Z Fold7 has a CPU that is 38% faster, a GPU that gives you 26% smoother graphics, and an NPU that makes AI tasks 41% quicker compared to the Galaxy Z Fold6. We know how important the touchscreen is for navigating your device, so it can be frustrating when it isn’t working right. If your touchscreen is frozen or unresponsive, there are some easy steps you can take to get it working again. Please check the attached link for helpful suggestions. Keep in mind that Samsung offers a 12-month limited warranty for any manufacturer defects. You can also add Samsung Care+ on eligible devices for extra protection and support. If you need more help after trying these steps, please contact Samsung Support, and we’ll be glad to assist you. - Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (Screen Responsiveness)
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https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (Screen Responsiveness)
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product with key features
on September 21, 2025
Posted by: Champ22
[This review was collected as part of a promotion.] I use my galaxy fold7 for gaming and movies. The quality is exactly what i expect from a galaxy product. Multitasking is on another level makes everyday life easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Promising changes with a few quirks
on September 7, 2025
Posted by: PBJA89
[This review was collected as part of a promotion.] I wish Samsung would've gotten rid of the internal camera in the foldable side for a complete uninterrupted display, give the rear cameras 5x optical zoom with 50x space zoom from Note 20 Ultra, trim the front display's bezel to near free ration like all S25 models and at least bump up the battery to 4500-4700mah for some battery life boost. Other than that, its insane that they've trimmed the phone to be THAT thin and still have a physical SIM tray.
Value
4
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We appreciate your feedback, especially regarding the battery and camera. We also love to see that you appreciate our efforts to make this iteration the lightest and thinnest yet. The Z Fold7 is made with a powerful 4400mAh battery for all-day use, paired with mDNIe technology to maximize efficiency. As for the camera, it features an impressive 200MP ultra camera that works with our ProVisual Engine, capturing stunning details and enhancing color clarity, particularly for skin tones and textures. To learn more about the amazing capabilities that your Z Fold7 has and how to increase your battery life, be sure to check out the links attached. If you have any more questions or concerns, please reach out to us at Samsung Support. https://www.samsung.com/us/support/answer/ANS10006879/ (camera features)
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about this phone Samsung 4 life
on September 21, 2025
Posted by: Balkey
[This review was collected as part of a promotion.] I have the Samsung Z Fold5 and now I need the 7 I been a a Samsung fan for over 15years and everything I have is Samsung TV, Watch, Phone, Laptop, Ear Buds. I feel this has been the best brand I've ever had
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Fort Worth Texas
Expertise:Intermediate
Verified Purchase:Yes
Start by I love this phone. Not really much bad to say. Camera only 30x zoom and it stretches apps to fit. Fast, reliable, and stylish.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 10, 2025
Thanks for sharing your thoughts on the Galaxy Z Fold7, Robert! We’re glad to see you love the phone. It’s great that you appreciate its fast, reliable, and stylish design. We also love the picture you posted of the moon! It really showcases the amazing capabilities of the camera. The Galaxy Z Fold7 features a fantastic rear camera system, including a 200MP Wide AF OIS lens, a 12MP Ultra Wide AF lens, and a 10MP Telephoto AF OIS lens. With 3x Optical Zoom and 30x Space Zoom, you can capture incredible detail. Finally, the 8K video recording at 30fps lets you create stunning videos as well! We truly appreciate your feedback. If you have any concerns or need assistance with anything, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy zfold7
on October 14, 2025
Posted by: Brently
from NH USA
Expertise:Intermediate
Got on release day, the phone lasted 2 months. I was using the inner display then closed it reopened it a minute later and half the screen wasn't working. After opening and closing it a couple times it stopped working altogether. Sent it in for repair thinking it was covered under the 1 yr warranty and they denied it saying it was physical damage. It is the last samsung product I will ever own.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 20, 2025
Hello Brently,
We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Failed in the first month
on September 10, 2025
Posted by: CBERG
from Centennial Co
Expertise:Intermediate
The inside screen, stop working and the 5G worked intermittently. It's my wife's phone. She has cancer.The repair scenario is a nightmare.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for your feedback about the Galaxy Buds3 Pro, Mely! We take pride in offering the best buds in the market and want to help turn your experience around. The Galaxy Buds3 are designed as open-type buds, which means they don't have ear tips like canal-style earbuds. To use them, simply place them in your ears; you'll see directional marks at the bottom: an L for the left bud and an R for the right. Insert the R bud into your right ear, R facing you, and the L bud into your left ear, L facing you. Angle the buds slightly so that the microphone points towards your mouth, not straight down. You can adjust their fit by rotating them forward or backward until they feel comfortable. To enhance your audio experience, we recommend trying out the Equalizer on the Wearable app. This way, you can personalize your buds' settings to sound the way you prefer them. If you have any questions or need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US