Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(6,324 Reviews)
Rating breakdown 6,324 reviews
5 Stars
5,249
4 Stars
777
3 Stars
162
2 Stars
43
1 Star
93
87%of customers recommend this product.
(
644 out of
738)
Customer Reviews for Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
This isn’t just a phone
on May 21, 2026
Posted by: Benjamin
[This review was collected as part of a promotion.] This isn’t just a phone this is a completed two device in one and best device for anyone who needs to do multiple tasks , gaming and for the entertainment with its big screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the big screen
on May 21, 2026
Posted by: BlaxicanQueen
[This review was collected as part of a promotion.] I love having the big screen! BUT seems like it locks up occasionally. Haven't figured out why.
Value
4
Response from Samsung USBy R&R, May 22, 2026
Hey BlaxicanQueen,
Thank you for taking the time to provide feedback on the Galaxy Z Fold7 256GB. Many users enjoy the expansive display and premium design, which enhance both entertainment and productivity, making them more immersive.
If your phone continues to freeze, the Samsung Members app offers a growing library of resources to help you use your Galaxy phone or tablet effectively. You can find troubleshooting tips, articles addressing common concerns, and diagnostic tools to test your device's functions.
Please check out the link below for instructions on how to access the Samsung Members app and receive real-time assistance for troubleshooting. Thank you for choosing Samsung as your preferred brand.
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to provide feedback on the Galaxy Z Fold7 256GB. Many users enjoy the expansive display and premium design, which enhance both entertainment and productivity, making them more immersive.
If your phone continues to freeze, the Samsung Members app offers a growing library of resources to help you use your Galaxy phone or tablet effectively. You can find troubleshooting tips, articles addressing common concerns, and diagnostic tools to test your device's functions.
Please check out the link below for instructions on how to access the Samsung Members app and receive real-time assistance for troubleshooting. Thank you for choosing Samsung as your preferred brand.
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Well built, great screens, appropriate weight/feel
on May 21, 2026
Posted by: McYeti86
[This review was collected as part of a promotion.] My hesitation over getting a new Foldable phone was unfounded, and as time goes on I find myself using the foldable portion more and more.
Personally I use it for everything - one note, excel sheets, email, pictures, browsing the web. I even use a SNES emulator to play games, much better than one of the aftermarket handhelds.
For school, I'm able to use the inside screen for online curriculum very successfully, without an additional tablet or the discomfort while on my couch of using a heavier laptop. I can more easily avoid multitasking, so I actually study better.
Personally I use it for everything - one note, excel sheets, email, pictures, browsing the web. I even use a SNES emulator to play games, much better than one of the aftermarket handhelds.
For school, I'm able to use the inside screen for online curriculum very successfully, without an additional tablet or the discomfort while on my couch of using a heavier laptop. I can more easily avoid multitasking, so I actually study better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best foldable I used
on May 21, 2026
Posted by: Vosun2000
[This review was collected as part of a promotion.] Of all of the foldable I've used this one has the most AI features one could ever ask for in a device. The AI assistant, using AI with photos and even taking notes is a major impact and improvement in my everyday life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very first fold phone
on May 21, 2026
Posted by: Seabass
[This review was collected as part of a promotion.] As a lot ot people nowadays, I use my phone for almost everything from simple online payments to different multitasking combinations. The switch from a slab phone to the fold series was exactly what I wanted to feel when thinking about a new phone. Feel a new experience through some impressive innovations, to the point of saying "wow" phones have really improved in the last years. Moreover all AI integrated features thanks to Galaxy AI created not just a even more powerful experience, feeling like my phone is truly my personal assistant. There is just one thing I must do with this phone, I need to carry a power bank and my charger as battery can be drained fast. I'm already thinking about a trifold.
Value
4
Response from Samsung USBy R&R, May 22, 2026
Ahoy Seabass,
Thank you for sharing your experience with the Galaxy Z Fold7 256GB. Many users appreciate how the Fold experience combines productivity, entertainment, and multitasking into one immersive device. We appreciate you choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7 256GB. Many users appreciate how the Fold experience combines productivity, entertainment, and multitasking into one immersive device. We appreciate you choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Tablet on the go
on May 21, 2026
Posted by: DragonRider889
[This review was collected as part of a promotion.] I was a long time Note/Ultra user starting with the Note 4 and up to the 24 Ultra. I was always holding out on buying a Fold until Samsung made the front screen wider and the device fully close without a gap. The Fold 7 checked both of those items. I love that, when closed, the overall size of the device is smaller than all my standard style phones. The smaller size makes one-handed operation so much easier, though I added a handle to the back to ensure that I do not drop it. From personal email to managing my personal life, to answering emails for work this device is helping my day to day be more productive. I am not the best photographer and sometimes my subject, my toddler son, does not stay still, but GalaxyAI helps me impove the photos so that they look great and can be shared with the whole family. Another awesome feature with GalaxyAI is the search freature in your gallery, I have over 12 years of photos in my phone which is hard to find what I am looking for in an instant. With the enhanced search capabilities, I put in a key word like "Bathroom" and I was able to find my completed bathrrom from my old house in seconds without scrolling. The only cons that I can think of is that there is no S Pen or support for it, that the telepoto camera is not the same as the Ultra series and the charging for both wired and wireless is not the same as the Ultra series. These problems do not stop me from loving this device and I will probably never go back to a standard style phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great technology really usefull better than people
on May 21, 2026
Posted by: dddavet
[This review was collected as part of a promotion.] Galaxy AI is good. I think it has some very good functionalities, more than any other when I think I think they're really easy things that could be done. But really good implementing, especially the calls. And this this stuff I would like better galaxy, a I in settings, would be really useful.And better swipe in gestures to be more fluid, faster
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My fourth fold phone and still in love.
on May 21, 2026
Posted by: CBARRY
[This review was collected as part of a promotion.] This is my fourth fold and each gets more incredible, especially with the Galaxy AI features. My current Z Fold 7 is incredible. Samsung continues to be the leader and I am on board indefinitely!
Value
5
Written by a customer while visiting Samsung US