Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(6,325 Reviews)
Rating breakdown 6,325 reviews
5 Stars
5,250
4 Stars
777
3 Stars
162
2 Stars
43
1 Star
93
87%of customers recommend this product.
(
644 out of
738)
Customer Reviews for Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
Super nice phone
on April 23, 2026
Posted by: kkd2509
[This review was collected as part of a promotion.] This is what I was looking for
I do have tab s9 but after this phone I usually don't need my tablet that much
Super wide good battery life and super fast
I am really happy with my phone
I do have tab s9 but after this phone I usually don't need my tablet that much
Super wide good battery life and super fast
I am really happy with my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Catch Yourself on the Flip Side
on April 23, 2026
Posted by: SamHungLegend
[This review was collected as part of a promotion.] Galaxy AI and the Galaxxy Z Fold are unmatched. Contrary to popular opinion, you do not have to baby this phone at all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Total productivity design failure: Fold-7
on April 27, 2026
Posted by: CajunCounselor61
[This review was collected as part of a promotion.] I use my Samsung device for everything. I use it for work especially when grading papers for my Masters and doctors level students. However, the new Fold 7 does not meet up to my needs like the previous models did. When Samsung took the pen away from the phone, they took the productivity away as well. I think it was an experiment that really failed but they didn't tell their customers beforehand. Had I known that the s pen was not included with the Galaxy Fold 7, I would not have purchased it and would have kept my older Fold 5 device. My experience left me feeling betrayed and misled. Samsung knew this but did not provide the information up front. This phone is not a good phone for productivity. It is good for streaming, website searches, etc. It's really good for those that have trouble with their vision and need a bigger screen. Every single Galaxy Fold series phone I have owned has been replaced on several occasions due to glitches and or cracked screens. Not from falling, but from using it as designed. As an example, opening up the phone. If a crack develops within the seam of the fold, it's your fault. You damaged it. Samsung will not admit to the well-known and documented problem. I have only owned the Samsung Fold 7 for about a year. It usually happens within 1-2 years of use. Due to the expense of this phone, one would assume it would have better quality assurance. That's my honest review. Without a major change happening, I will choose another company and device.
Value
1
Response from Samsung USBy R&R, April 28, 2026
Hiya CajunCounselor61,
You shared a thoughtful perspective on your experience with the Galaxy Z Fold7, particularly regarding its productivity features. Foldable devices are designed to provide a larger workspace in your hands, and many users appreciate their flexibility for multitasking and reading. Your feedback underscores the importance of these productivity tools in everyday use.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add Samsung Care+ coverage to eligible devices, providing extended protection and additional support.
We are here to help and would love to address any concerns you may have. Additionally, we have resources for repair locations, such as uBreakiFix, which can offer further education on your device and guidance on how to care for it.
Thank you for your long-standing loyalty to Samsung. We look forward to assisting you!
Mobile walk-in repair service
https://www.youtube.com/watch?v=4LcIpWXuMd8
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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You shared a thoughtful perspective on your experience with the Galaxy Z Fold7, particularly regarding its productivity features. Foldable devices are designed to provide a larger workspace in your hands, and many users appreciate their flexibility for multitasking and reading. Your feedback underscores the importance of these productivity tools in everyday use.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add Samsung Care+ coverage to eligible devices, providing extended protection and additional support.
We are here to help and would love to address any concerns you may have. Additionally, we have resources for repair locations, such as uBreakiFix, which can offer further education on your device and guidance on how to care for it.
Thank you for your long-standing loyalty to Samsung. We look forward to assisting you!
Mobile walk-in repair service
https://www.youtube.com/watch?v=4LcIpWXuMd8
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
All in one Pkone
on April 27, 2026
Posted by: BoricuaX10
[This review was collected as part of a promotion.] This phone is amazing. It's a phone and a tablet all in one. Perfect to work and play. The front screen is amaizing to do all your normal phone stuff. Then to do some work, play video games or binge watch your favorite show so you need to do is open it and you have a huge screen to get the most out of the experience. I also use that "Galaxy AI" features all the time. From helping me to write a professional sounding email to have some fun creating or editing images. This phone is also crazy thin so it's footprint is the same (in some cases even slightly less) than a normal slab phone .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great decide
on May 2, 2026
Posted by: Cal4315
[This review was collected as part of a promotion.] I've had my Z Fold 7 for about 6 mos now and I'm still learning new things that it's capable of. I love the ability it allows me to multi-task. It allows me to be that much more productive throughout my day. I've been with Samsung since 2008 and I don't ever see me switching to any other phone manufacturer. I've always been satisfied with the durability and quality of the phone's I've bought over the years and I don't see that changing.
Value
5
Response from Samsung USBy R&R, May 11, 2026
Hey there Cal4315,
Thank you for sharing your experience with the Galaxy. We're thrilled to hear that the Galaxy Z Fold7 continues to impress you with its new features and helps support your productivity throughout the day. We greatly appreciate your long-standing support for Samsung devices and your ongoing enthusiasm for the Z Fold series. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy. We're thrilled to hear that the Galaxy Z Fold7 continues to impress you with its new features and helps support your productivity throughout the day. We greatly appreciate your long-standing support for Samsung devices and your ongoing enthusiasm for the Z Fold series. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone
on May 2, 2026
Posted by: Matt
It's so beautiful I've never seen a phone this good looking and have such a great cool factor. I wonder how the zfold 8 will top this because wow Im out of words. I had mine for a few months by the way greatbjob Samsung development team
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, May 11, 2026
What’s up Matt,
Thank you for expressing your enthusiasm for the Galaxy Z Fold7. We are thrilled to hear that the design, premium feel, and overall experience have made such a positive impact on you. The Z Fold series continues to advance mobile innovation with its unique style and immersive experience that truly stands out. We appreciate your choice of innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for expressing your enthusiasm for the Galaxy Z Fold7. We are thrilled to hear that the design, premium feel, and overall experience have made such a positive impact on you. The Z Fold series continues to advance mobile innovation with its unique style and immersive experience that truly stands out. We appreciate your choice of innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z fold 7
on May 3, 2026
Posted by: Vexxed502
[This review was collected as part of a promotion.] I agree with the early reviews: the Galaxy Z Fold 7 is the pinnacle of foldable tech. It is no longer just a futuristic concept; it is a refined, daily powerhouse.
Refined Design
The new hinge allows for a gapless, 8.9mm profile that finally feels pocket-friendly. The widened 6.5-inch cover screen solves the "narrow" feel of older models, making one-handed typing feel entirely natural. It is impressively thin, sturdy, and premium in the hand.
The Magic of Galaxy AI
I absolutely love Galaxy AI—it is the real standout of this generation. Features like Circle to Search and Sketch to Image turn the S-Pen into a genuine creative powerhouse. Note Assist is a lifesaver, instantly organizing messy brainstorming notes into professional, actionable layouts. Plus, Interpreter Mode uses both screens for seamless, face-to-face translations. It feels like the phone is actively working to save you time.
Display & Performance
The 8-inch main display is breathtaking at 3,000 nits, remaining vivid even in direct sunlight. Driven by the Snapdragon 8 Elite, it handles intense multitasking—like running three apps at once—without a single stutter.
The Fold 7 is a flagship phone and a pro tablet perfected into one device. For anyone seeking the future of AI-driven productivity and sleek design, this is the ultimate choice.
Refined Design
The new hinge allows for a gapless, 8.9mm profile that finally feels pocket-friendly. The widened 6.5-inch cover screen solves the "narrow" feel of older models, making one-handed typing feel entirely natural. It is impressively thin, sturdy, and premium in the hand.
The Magic of Galaxy AI
I absolutely love Galaxy AI—it is the real standout of this generation. Features like Circle to Search and Sketch to Image turn the S-Pen into a genuine creative powerhouse. Note Assist is a lifesaver, instantly organizing messy brainstorming notes into professional, actionable layouts. Plus, Interpreter Mode uses both screens for seamless, face-to-face translations. It feels like the phone is actively working to save you time.
Display & Performance
The 8-inch main display is breathtaking at 3,000 nits, remaining vivid even in direct sunlight. Driven by the Snapdragon 8 Elite, it handles intense multitasking—like running three apps at once—without a single stutter.
The Fold 7 is a flagship phone and a pro tablet perfected into one device. For anyone seeking the future of AI-driven productivity and sleek design, this is the ultimate choice.
Value
5
Response from Samsung USBy R&R, May 8, 2026
Hello Vexxed502,
Thank you for sharing your experience with the Galaxy Z Fold7. The refined design, immersive display, and Galaxy AI features make the Fold lineup feel next-generation for productivity and creativity. It’s great to hear how much multitasking and AI tools have enhanced your daily experience. We appreciate your feedback and thank you for choosing Samsung as part of your daily routine.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. The refined design, immersive display, and Galaxy AI features make the Fold lineup feel next-generation for productivity and creativity. It’s great to hear how much multitasking and AI tools have enhanced your daily experience. We appreciate your feedback and thank you for choosing Samsung as part of your daily routine.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
LOVE THIS CHANGED FEEL IN MY HAND
on May 5, 2026
Posted by: JSSIDHU40
from Houston
Expertise:Expert
I love this phone the only thing that needs improvement is the crease
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, May 8, 2026
Hi there JSSIDHU40,
We are glad to hear how much you’re enjoying the Galaxy Z Fold7! The enhanced design and immersive folding display truly make the Fold experience unique. Your feedback about the crease is very significant as the Z Series continues to evolve. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We are glad to hear how much you’re enjoying the Galaxy Z Fold7! The enhanced design and immersive folding display truly make the Fold experience unique. Your feedback about the crease is very significant as the Z Series continues to evolve. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US