Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(6,325 Reviews)
Rating breakdown 6,325 reviews
5 Stars
5,250
4 Stars
777
3 Stars
162
2 Stars
43
1 Star
93
87%of customers recommend this product.
(
644 out of
738)
Customer Reviews for Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
2
The actual performance is pretty good
on March 13, 2026
Posted by: THEgoat
[This review was collected as part of a promotion.] Phone is mostly ok, except I can no looney longer use the big screen it came loose about 6 months in. The center for just crinkles now. I do enjoy the Galaxy Ai though.
Value
2
Response from Samsung USBy R&R, March 15, 2026
Hi THEgoat,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold lineup provides a unique experience within the Galaxy ecosystem by combining powerful performance, a large, immersive display, and intelligent Galaxy AI features. It offers the flexibility to use the bigger screen for productivity, media, and multitasking, while still ensuring the convenience of a compact device when folded. We appreciate you being a valued member of the Samsung community.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold lineup provides a unique experience within the Galaxy ecosystem by combining powerful performance, a large, immersive display, and intelligent Galaxy AI features. It offers the flexibility to use the bigger screen for productivity, media, and multitasking, while still ensuring the convenience of a compact device when folded. We appreciate you being a valued member of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Z fold 7
on March 14, 2026
Posted by: Andland
[This review was collected as part of a promotion.] The Galaxy Z fold 7 imo is an awesome device. It's Galaxy AI features are helpful. Also it is the thinnest of the fold series to come so it doesn't feel bulky in your pocket even with a thinner case. I was skeptical coming from another phone company about the picture quality. I use my video and camera a lot when traveling but after taking a vacation my pictures came out great. The daily use for the inner screen is not as much as I thought. But when using for entertainment or multitasking it is amazing. Also the volume is not bad for a thin phone. I am going to have this phone for a while. Excited to see what unfolds in the next fold series.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone .. Miss the S-Pen
on March 29, 2026
Posted by: EverythingSamsung2026
[This review was collected as part of a promotion.] This phone is amazing, I have now had the 5,6 and now 7. Major difference with the main camera sensor at 200MP. Processor is fast, battery life is adequate, could be better. Really miss the S-Pen which could come back on the 8. Very light, but very durable. Outer screen is very useful and the inner screen is like having a mini tablet. Speakers are okay, not the greatest, but they do the job. Pair them with the Samsung Buds Pro 3. This phone is an AI beast, I use it daily, and its made my job so much easier.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this foldable
on April 11, 2026
Posted by: BatKing80
[This review was collected as part of a promotion.] This foldable is great. It's fast I love the cameras I especially love big screen when unfolded. Great for multitasking as well. Love Dex especially when I connect it to the TV. I gave it a 10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Cool phone, when it's working
on April 11, 2026
Posted by: Anonymous
from Indiana
Expertise:Intermediate
Less than one month, my center screen, he stopped working for no reason, never dropped no cracks.Etc. having a hard time with samsung to stand by in there.90 day guarantee? So besides having to pay an insurance claim to get issue fixed., cool phone.
When it's working properly!
When it's working properly!
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R, April 13, 2026
Hi Jahendrix,
Thank you for sharing your experience with the Galaxy Z Fold7. When everything works well, the Z Fold7 truly impresses with its large center display and versatility.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. Additionally, we offer Samsung Care+ on eligible devices, which provides extended protection and additional support.
If you would like to learn more about your warranty options, please contact our Samsung Support Team. Your feedback underscores the importance of consistent daily use. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. When everything works well, the Z Fold7 truly impresses with its large center display and versatility.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. Additionally, we offer Samsung Care+ on eligible devices, which provides extended protection and additional support.
If you would like to learn more about your warranty options, please contact our Samsung Support Team. Your feedback underscores the importance of consistent daily use. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 30, 2026
Posted by: KASSY
Excellent performance, durability, great and quality pictures
Written by a customer while visiting Samsung US
Customer Rating
3
No so much
on May 6, 2026
Posted by: 507pty
[This review was collected as part of a promotion.] The no pen is a draw back. The Camera is nothing like the S series. The big screen is no so big because you get black around when you watching a video. It is a disappointment for how much it cost
Value
3
Response from Samsung USBy R&R, May 8, 2026
Hello there 507pty,
The Galaxy Z Fold7 offers a unique experience with its immersive display, multitasking capabilities, and sleek foldable design. We appreciate your feedback on what stood out to you and where you were hoping for improvement. Thank you for being a part of the Samsung family.
-Ty
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The Galaxy Z Fold7 offers a unique experience with its immersive display, multitasking capabilities, and sleek foldable design. We appreciate your feedback on what stood out to you and where you were hoping for improvement. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Finally something great
on May 7, 2026
Posted by: Blitzwing28
[This review was collected as part of a promotion.] This phone exceeded my expectations of what a folding phone should be, it has the right dimensions and the right features. Finally a phone worth its price. I never felt the pinch of the price coz of the overwhelming tech it has to offer, from AI to its functionality as gaming phone and a business phone, it is very versatile and i couldn't ask for anything else on a top tier phone.
Value
4
Response from Samsung USBy R&R, May 8, 2026
What’s up Blitzwing28,
It's exciting to learn that the Galaxy Z Fold7 provided the foldable experience you were seeking. With its Galaxy AI features, expansive display, and multitasking capabilities, it's designed to effortlessly handle both work and play. Thank you for sharing your enthusiasm for the Galaxy experience, and for being a part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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It's exciting to learn that the Galaxy Z Fold7 provided the foldable experience you were seeking. With its Galaxy AI features, expansive display, and multitasking capabilities, it's designed to effortlessly handle both work and play. Thank you for sharing your enthusiasm for the Galaxy experience, and for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US