Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(6,334 Reviews)
Rating breakdown 6,334 reviews
5 Stars
5,256
4 Stars
778
3 Stars
162
2 Stars
45
1 Star
93
87%of customers recommend this product.
(
644 out of
738)
Customer Reviews for Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
Significant improvement!
on July 26, 2025
Posted by: DAVYJo
[This review was collected as part of a promotion.] Super thin and good looking in general. Great new camera, super nice photos. Galaxy AI is there, I don't use it much though, maybe some doodle to pic with a kid. Battery life is the same depsite the phone got much smaller.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing (period)
on August 1, 2025
Posted by: Stevarkian
[This review was collected as part of a promotion.] The Galaxy Fold 7 has completely changed the way I use my phone daily. Its foldable design gives me the portability of a regular smartphone with the productivity of a tablet, all in one sleek device. The hinge feels solid, and the inner screen is smooth, perfect for multitasking between streaming, gaming, and work.
What makes it even better is Galaxy AI. From intelligent photo editing to real-time translation and productivity features, it has become an integral part of my day. I use it for quick notes at work, watching sports highlights, and even helping my kids with school projects. The AI-powered camera enhancements make capturing family moments effortless and beautiful.
The Fold 7 is more than a phone—it’s my work hub, entertainment device, and creativity tool, all powered by Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
slim and light with a great screen
on August 13, 2025
Posted by: JustJJ
[This review was collected as part of a promotion.] I ask Galaxy AI to help me stream shows. I wish it were easier to resize when going between the two screens and that more apps used an appropriate fold 7 aspect ratio which I hope gets better with time.
Value
4
Response from Samsung USBy R&R Team, August 13, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! It's awesome to see that the Galaxy AI has helped you with streaming your shows! We understand that you had some concerns about the resizing when switching between screens. We recommend checking for updates for the apps you're using, as many developers are optimizing their applications for the unique aspect ratio of the Fold7. Your feedback is valuable, and we're committed to improving your experience as more apps embrace this innovative format. We appreciate your patience and hope to hear more from you in the future. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Lost feature bye bye S pen
on August 14, 2025
Posted by: SadloyalsgB
from California, Sacramento
Expertise:Expert
Bummer they took away the s pen . I didn't even realize u till I bought it. I going to give. With a case on the phone it back to the same size as my 6. Samsung blew it big time. So it's a tiny bit bigger screen .where is my s pen.. sad loyal customer who will be returning his 7 back to his 6. How why what were u thinking Samsung..
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, August 14, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We appreciate your feedback and understand that the S Pen holds a special place in the Galaxy experience. While the S Pen remains a valuable part of the Galaxy lineup, our priority with this latest iteration was to deliver the lightest and thinnest Galaxy Z series experience yet. Maximizing portability was key for this generation, as we know how important it is to have a device that's easy to carry while still providing top-notch capabilities. We hope you enjoy the improved design and features that make the Z Fold7 truly stand out! Your experience is important to us, and if you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Not durable
on February 28, 2026
Posted by: Tony
from Reno NV
Expertise:Expert
Part of buying a product is the after purchase service. It's part of the price we pay. That is why I don't recommend any of their products when there are better options. Buyer be aware.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R, March 2, 2026
Hello Tony,
Thank you for sharing your perspective. After-purchase support is a vital part of the ownership experience, especially when investing in a device like the Galaxy Z Fold7. At Samsung, we highly value customer support, which is why we have implemented our warranty program and additional options such as Samsung Care+.
Samsung products are covered against manufacturing defects in material and workmanship under a limited 12-month warranty for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We truly appreciate feedback like yours, as it helps strengthen product development and enhance the overall Galaxy ownership experience. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for sharing your perspective. After-purchase support is a vital part of the ownership experience, especially when investing in a device like the Galaxy Z Fold7. At Samsung, we highly value customer support, which is why we have implemented our warranty program and additional options such as Samsung Care+.
Samsung products are covered against manufacturing defects in material and workmanship under a limited 12-month warranty for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We truly appreciate feedback like yours, as it helps strengthen product development and enhance the overall Galaxy ownership experience. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal phone
on July 26, 2025
Posted by: Rugbywing13
[This review was collected as part of a promotion.] I've had the Fold5 since it came out and loved it and never thought I'd need another phone. But once I saw the 7, I knew that was going to be my new phone. And it is an amazing phone. Definitely worth picking up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Finally
on July 27, 2025
Posted by: Manoseven
from 40014
Expertise:Expert
Love that they Finally upgraded the camera. Bigger screen, thinner, and lighter to me! Home Run Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Super slim
on July 30, 2025
Posted by: Ikdssa
[This review was collected as part of a promotion.] Great camera ,and great performance and slimmest phone ever great performance.
Value
4
Response from Samsung USBy R&R Team, July 31, 2025
Thanks for taking the time to share your thoughts on the new Galaxy Z Fold7! We really appreciate your insights, as we always look forward to hearing from our customers. We're more than happy to see that you're pleased with the camera, sleek design, and performance of the phone. This is precisely the feedback we look forward to getting from our customers. The camera system on the Galaxy Z Fold7 includes five cameras. There is one for the cover screen, one for the main screen, and a pro-grade triple rear camera. One of the most impressive upgrades is the inclusion of the high-resolution 200MP wide-angle camera, which is the same lens featured on the Galaxy S25 Ultra. Additionally, the Galaxy Z Fold7 is the lightest and slimmest Fold yet, making it even more convenient to use. We hope you continue to enjoy every moment with your Z Fold7, and if you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US