Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(6,334 Reviews)
Rating breakdown 6,334 reviews
5 Stars
5,256
4 Stars
778
3 Stars
162
2 Stars
45
1 Star
93
87%of customers recommend this product.
(
644 out of
738)
Customer Reviews for Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
The Foldable Finally Perfected: Thin & Powerful
on March 23, 2026
Posted by: ChrisRodjana
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 is the first foldable that doesn't feel like a compromise. At just 8.9mm thin when folded, it finally feels like a standard flagship in my pocket, but unfolding it to that massive 8-inch screen still feels like magic.
Why I love it:
The Design: It's incredibly light (215g). Samsung nailed the ergonomics this year; the new 21:9 aspect ratio on the cover screen makes typing feel natural, unlike the cramped experience on older models.
The Cameras: Jumping to a 200MP main sensor is a game-changer. The detail in daylight photos is staggering, and the upgraded 10MP under-display camera is finally clear enough for professional video calls.
Performance: The Snapdragon 8 Elite is a beast. Multitasking with three apps open is buttery smooth, and the 2600-nit brightness makes the screen perfectly visible even under the direct midday sun.
Minor Gripes:
The 4,400mAh battery is decent but won't last two full days if you're a power user, and I’m still waiting for a built-in S Pen slot. However, the sheer "wow" factor of the hardware makes these easy to overlook.
The Verdict:
If you’ve been waiting for foldables to "mature" before buying one, this is the version to get. It’s no longer a tech experiment—it’s the best phone Samsung has ever made. It’s pricey, but the productivity boost and the stunning display quality justify the investment for anyone who lives on their phone.
Why I love it:
The Design: It's incredibly light (215g). Samsung nailed the ergonomics this year; the new 21:9 aspect ratio on the cover screen makes typing feel natural, unlike the cramped experience on older models.
The Cameras: Jumping to a 200MP main sensor is a game-changer. The detail in daylight photos is staggering, and the upgraded 10MP under-display camera is finally clear enough for professional video calls.
Performance: The Snapdragon 8 Elite is a beast. Multitasking with three apps open is buttery smooth, and the 2600-nit brightness makes the screen perfectly visible even under the direct midday sun.
Minor Gripes:
The 4,400mAh battery is decent but won't last two full days if you're a power user, and I’m still waiting for a built-in S Pen slot. However, the sheer "wow" factor of the hardware makes these easy to overlook.
The Verdict:
If you’ve been waiting for foldables to "mature" before buying one, this is the version to get. It’s no longer a tech experiment—it’s the best phone Samsung has ever made. It’s pricey, but the productivity boost and the stunning display quality justify the investment for anyone who lives on their phone.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Texas
Expertise:Intermediate
Verified Purchase:Yes
This device boasts an impressive and sophisticated aesthetic. Its construction is remarkably refined and elegant. The overall impression is one of exceptional quality and thoughtful craftsmanship. It truly presents a visually appealing and well-executed piece of technology. One can appreciate the meticulous attention to detail throughout its design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad product, peels if paint by it's own
on April 13, 2026
Posted by: Rjain123
[This review was collected as part of a promotion.] Bad product, peels of paint from power button by its own and service center is useless. It happens even when you use Samsung charger...
Value
1
Response from Samsung USBy R&R, April 15, 2026
Hello Rjain123,
Thank you for bringing this to our attention. The Fold7 is designed with a premium build and finish, and your feedback emphasizes the importance of durability and long-term quality. If you have noticed that your device is peeling after a short period, please be aware that Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship.
We also offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. For more information about your warranty options, please reach out to our Samsung Support Team. Thank you for being a part of the Samsung ecosystem.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for bringing this to our attention. The Fold7 is designed with a premium build and finish, and your feedback emphasizes the importance of durability and long-term quality. If you have noticed that your device is peeling after a short period, please be aware that Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship.
We also offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. For more information about your warranty options, please reach out to our Samsung Support Team. Thank you for being a part of the Samsung ecosystem.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is by far the best
on April 26, 2026
Posted by: Charlie
[This review was collected as part of a promotion.] This is definitely the most useful phones I've ever owned. The processor is out of this world. It's so fast you wonder how you ever survived with anything slowed. The multitasking is unmatched. You can do so much at once without ever leaving or closing your current screen. The gigantic main display is absolutely gorgeous. Resolution, the color, the interactions, all super awesome, its really top notch. I was skeptical about the phone at first. Will I actually use the main display properly or just as a novelty? I 100% use it for its functionality and not just a flex. It has so many useful features it would be dumb not to use them. Oh, and the Galaxy AI is so very helpful. It is so responsive and useful i dont think i could l i ve without it now that I've come this far with it. This is definitely by far the best. Thank you Samsung.
Value
4
Response from Samsung USBy R&R, April 27, 2026
Hey Charlie,
It's great to hear you're enjoying the Galaxy Z Fold7! The multitasking features and large display offer new ways to use your phone, making it exciting to see how it enhances your daily activities. Thank you for being a valued Samsung customer!
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It's great to hear you're enjoying the Galaxy Z Fold7! The multitasking features and large display offer new ways to use your phone, making it exciting to see how it enhances your daily activities. Thank you for being a valued Samsung customer!
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My fold experience
on April 28, 2026
Posted by: Hemiman
[This review was collected as part of a promotion.] I have owned my z fold for over two years. I have thoroughly enjoyed it. The larger screen makes things really nice for big hands. The AI aspects of it have been extremely on point.
Value
4
Response from Samsung USBy R&R, May 6, 2026
Hi there Hemiman,
Thank you for sharing your Galaxy Z Fold7 experience. The larger display and Galaxy AI features continue to make the Z Fold lineup a favorite for users who enjoy productivity and entertainment in one device. It is great to hear the Fold7 has remained such a strong fit for your everyday use. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your Galaxy Z Fold7 experience. The larger display and Galaxy AI features continue to make the Z Fold lineup a favorite for users who enjoy productivity and entertainment in one device. It is great to hear the Fold7 has remained such a strong fit for your everyday use. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
The fold
on May 9, 2026
Posted by: Sikone
Expertise:Intermediate
As i thought I traded in my z fold 4 for the z fold 7 and the same thing happened after 4 or 5 months the center of the fold screen starts to get distorted or fragmented cracks from top to bottom about a 1\4 inch wide and the batt. On my fold 4 lasted twice as long.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R, May 11, 2026
Hello Sikone,
Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold lineup continues to offer a unique multitasking and large-screen experience, and insights from longtime users like you are invaluable when comparing different generations.
If you have noticed that your phone screen is showing signs of distortion after a short period of use, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer an option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team to learn more about your repair options and what is included in your warranty. We are here to help. We appreciate your loyalty to the Galaxy Z Fold series and thank you for making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold lineup continues to offer a unique multitasking and large-screen experience, and insights from longtime users like you are invaluable when comparing different generations.
If you have noticed that your phone screen is showing signs of distortion after a short period of use, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer an option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team to learn more about your repair options and what is included in your warranty. We are here to help. We appreciate your loyalty to the Galaxy Z Fold series and thank you for making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Z fold! It is the best phone I have had
on May 27, 2026
Posted by: Lovemyzfold6
[This review was collected as part of a promotion.] The AI features are awesome. The down loads are super sufficient and not to mention the photos and everything you can do with them. It's a great phone and I love it!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phone fold 7
on August 13, 2025
Posted by: Cookie
[This review was collected as part of a promotion.] In my opinion the samsung fold is awesome and outstanding Device no comparison with other phone so much more you can on samsung phone I'm very happy to have chosen samsung.
Value
5
Written by a customer while visiting Samsung US