Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(6,333 Reviews)
Rating breakdown 6,333 reviews
5 Stars
5,256
4 Stars
777
3 Stars
162
2 Stars
45
1 Star
93
87%of customers recommend this product.
(
644 out of
738)
Customer Reviews for Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
Awesome phone
on August 5, 2025
Posted by: Jon8820
[This review was collected as part of a promotion.] It's amazing just like my s24 ultra except actually thinner and lighter. They finally got the cover screen to a good size so it's actually usable folded. Overall best phone I ever had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't remove important features
on July 26, 2025
Posted by: Wd35
Such a mistake taking away s pen support. You should have made another model for it for those that care more about thinness vs having a very functional tool for the tablet size. Most of initial fold owner im sure were note users. Do you know how long we have been using pens?
Features
2
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We appreciate your passion for the S Pen! The Z Fold7 is designed with versatility in mind, providing a premium experience in a sleek design. Whether it is folded or unfolded, the Galaxy Z Fold7 exceeds expectations. With an expanded 21:9 cover screen and an even sleeker design, it is easier to hold than ever before. We understand that not everyone prioritizes thinness the same way, and we’re constantly listening to our community's feedback to enhance your experience. Your loyalty as a long-time Note user is invaluable, and we hope to continue meeting your needs in future innovations. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
It doesn't open completely.
on July 26, 2025
Posted by: nrafa
from Deer Park
Expertise:Intermediate
Very nice but... it doesn't open completely flat..
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, July 28, 2025
We appreciate your candid feedback regarding the Galaxy Z Fold7! It's great to see that you think the phone is very nice. We understand your concern about it being completely flat when opened, which may be related to the hinge housing. Our Armor Flex Hinge is designed to protect your device during both folding and unfolding. We value your insights as we continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Good nice phone
on July 28, 2025
Posted by: Bailarin123
[This review was collected as part of a promotion.] Galaxy AI z fold version is the coolest phone that looks like a tablet for wide spaces
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Camera
on August 1, 2025
Posted by: Jair
from NH
Expertise:Expert
Yeah, I like the phone, but the camera performs horrible in low light. I'm bummed that the pictures look like they were taken on a phone from a decade ago. Thinking about sending it back.
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, August 4, 2025
Thanks for sharing your thoughts on the Galaxy Z Fold7, Jair! We really appreciate your feedback regarding the camera. It’s important to know that this device is designed to enhance your photography experience, especially in low-light situations. With its high-resolution sensor and advanced ProVisual Engine, the Z Fold7 captures stunning videos and images, even in darker environments. Our noise reduction technology keeps your shots sharp and vibrant, so you won't have to worry about editing later. We encourage you to take advantage of all the great camera features that come with your Z Fold7. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
This phone, Z-FOLD7, is my 4th in the FOLD series
on August 23, 2025
Posted by: Imdeafashell
[This review was collected as part of a promotion.] Regardless of any AI or A.I. in any device I've used so far including, Sorry can't say,ALL the Big Ones, most important is the interface between me and my phone! (Regardless of device, S24U, Fold,) and it's been the best with my Fold6.
So far the transfer of the Big Everything was 2 disaster in a row.
And Now the Front Screen on my Brand New Phone is dead!😵💫
So far the transfer of the Big Everything was 2 disaster in a row.
And Now the Front Screen on my Brand New Phone is dead!😵💫
Value
1
Response from Samsung USBy R&R Team, August 25, 2025
Thank you for your feedback! We love to see that you are enjoying the Galaxy AI features of the Fold7. To better assist you with any concerns you’re encountering, we’d like to gather some additional information. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Please reach out to us at Samsung Support so we can work together to enhance your experience with your Z Fold7. Your satisfaction is very important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
My first Fold phone
on July 31, 2025
Posted by: Chronos88
[This review was collected as part of a promotion.] This is my first introduction into the world of foldable phones. I often use my phone for work and watching videos. It's awsome how I can now use the cover screen like a normal phone for working and calls. Then all I need to do is OPEN the phone to have a nice big screen for viewing documents and watching videos.
I don't see how anyone can go back after having something so convenient and practical. I don't see myself giving up this series for a long time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new Z Fold 7
on August 9, 2025
Posted by: BigNovaGuy
[This review was collected as part of a promotion.] Both displays are bright and clear in a side by side comparison with my Z Fold 5. The Galaxy AI is seems to be more user friendly than the the initial offering. Data processing and searching is super fast and seamless. The overall phone is extremely light with a slightly larger display area. Me being a big guy and heavy handed person I loved the weight of the of my previous phone but Z Fold 7 is just as comfortable with a thinner profile. So far, so good.
Value
5
Written by a customer while visiting Samsung US