Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(6,328 Reviews)
Rating breakdown 6,328 reviews
5 Stars
5,253
4 Stars
777
3 Stars
162
2 Stars
43
1 Star
93
87%of customers recommend this product.
(
644 out of
738)
Customer Reviews for Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Posted by: addidas
Verified Purchase:Yes
it has alot of faults
and keeps freezing cant do much
and keeps freezing cant do much
Response from Samsung USBy R&R, September 23, 2025
Hi addidas, Thank you for your feedback on the Galaxy Z Fold7. We appreciate you taking the time to share your experience with us. If you are experiencing freezing during use, the Galaxy Z Fold7 is equipped with advanced processing power and optimized software to support smooth multitasking and immersive performance. Regular updates and device care settings help ensure the phone operates at its best, allowing you to fully enjoy the expansive display and foldable design. It could be a third-party app; some third-party apps are better made than others. It's worth checking reviews for problematic apps on Google Play or Samsung Apps stores to see if frequent crashes are common among other users, especially those with the same Samsung Galaxy device. If so, consider contacting the app's developer to inquire about bug fixes for your device. However, you still have the option to optimize your device. From Settings, swipe to and tap Device care. Tap 'Optimize now,' and then tap Done. Please find out more about how to keep your device running smoothly by checking out the online article linked below. We appreciate your feedback. Thanks again for choosing innovation with Samsung. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I ever had.
on September 26, 2025
Posted by: NB junk
from Maryland
Expertise:Intermediate
Worst phones we ever had.both me and my wife hate this phone. Has a mind of it's own left side is phone when open right side is adds i didn't buy to look at adds. The flip phone was a better it fit in pocket and the screen was protected
Will not buy again total junk as far as we are concerned.
Will not buy again total junk as far as we are concerned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, September 26, 2025
Hey there, Thank you for sharing your thoughts on the Galaxy Z Fold7. We know how important a seamless viewing experience is, and the Fold7 features advanced display technology that pushes the boundaries of flexible screens. Its immersive inner display, along with multitasking capabilities, makes it a standout in our Galaxy lineup. To turn off ads, go to Settings and select Privacy. If the ads are Samsung-related or linked to a specific app, you can disable them within that app. For carrier-related ads, disable them via your carrier’s app. For further help, contact our Samsung Support Team. The Fold series continues to improve in performance and durability, maintaining its leadership in smartphone innovation. Thank you for your review. We appreciate your choice of Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
So Thin!
on July 26, 2025
Posted by: Raventhorn
Expertise:Intermediate
Great phone and soooooo much thinner than my 4. Its also bigger in screen size and the crease is hardly noticeable. Love it!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy Fold
on July 30, 2025
Posted by: Joe4111
[This review was collected as part of a promotion.] Significant improvements from the Fold 6. I thought my Fold 6 was a great phone but the Fold 7 feels noticeably better in my hands due to the thinness and weight. It also fits in my pockets better. The marginally bigger cover screen is more impactful than anticipated and I find myself using it more than I did on the Fold 6. I am also incorporating the new AI features more than I did with my Fold 6 because the suggestions are more useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for traveling
on July 31, 2025
Posted by: RinnieDMV
I love the size. I travel a lot. When I do, I wear small crossbody bags. The fold 4 was too big and bulky for most of my bags. The flip is a perfect fit for the bags.
Written by a customer while visiting Samsung US
Customer Rating
5
Best Thing Since Sliced Bread...
on July 31, 2025
Posted by: ISungSamASong
[This review was collected as part of a promotion.] Let me preface by saying... The Z Fold series has had me in a choke hold since the Z Fold 3. I've bought almost every version. The 3, 4, 6, and 7, and now currently the Z Fold 7 and Z Flip 7 (as my business phone). Samsung Galaxy Z series is leading the industry in software and hardware innovation, ecosystem, and user experience. Galaxy AI is THE BEST AI TOOL ON ANY SMARTPHONE. I'd stake my inheritance on that fact. Galaxy AI is what Siri wants to be sadly enough. Imagine being the first to the game *cough cough* Siri, and still being overshadowed by Galaxy AI. I use it for absolutely everything, it's learned the way I text and instead of me typing out a response it gives me something I would say and it's highly accurate too. I love the Galaxy AI smart feature that allows you to edit things out of your photos. Galaxy AI compounded with Google Gemini, and you're in literally the best AI ecosystem available to the every day consumer. I own so many Samsung products and they all interface with each other. I especially love to use smart things to control my TV from my Z Fold 7. You don't even have to be in the vicinity. I can literally control all my devices from anywhere in the world. Can you name a certain "fruit named" company product that can do the same? From the wearables, TV, utilities, and especially phones. If you don't already have a device by Samsung, I guarantee you'll have FOMO by time you finish this review. #SamsungForever #SamsungIsBetterThanOrangesOrWhatever
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best foldable phone on the planet
on August 2, 2025
Posted by: farzad
[This review was collected as part of a promotion.] I've been looking at foldables ever since the original and there were always compromises. Now with Z fold 7 I can finally have a normal looking slab phone that turns into a tablet if and when I need it to.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost an amazingly perfect device
on August 2, 2025
Posted by: RyGuy562
[This review was collected as part of a promotion.] My first foldable phone the only 3 things so far i do not like is no capability for a stylus, the pin hole cutout in the foldable screen and the back is not flush to the surface to lay flat need a cradle or dock might be useful when at home.
Value
4
Written by a customer while visiting Samsung US