Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(6,326 Reviews)
Rating breakdown 6,326 reviews
5 Stars
5,251
4 Stars
777
3 Stars
162
2 Stars
43
1 Star
93
87%of customers recommend this product.
(
644 out of
738)
Customer Reviews for Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Posted by: Jayw
from New york ny
Expertise:Intermediate
Verified Purchase:Yes
Horrible experience. My phone isn'tworking and they want me to mail it in and be withouta phone for up to 2 weeks!!!!!! Ridiculous!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for choosing to share your experience with the Galaxy Z Fold7, Jay. We understand how important your phone is for staying connected, and being without it can be challenging. Your convenience matters to us, and we want to help you get back up and running as quickly as possible. Please reach out to Samsung Support so we can look into your situation and provide tailored assistance. We're here for you and want to ensure you have the best experience with your device! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Russ
Expertise:Expert
Verified Purchase:Yes
No external card support, no pen feature, inner screen doesn't last more than a year, planned obsolescence
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, September 16, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Russ. We truly appreciate your honest feedback. While the S Pen is a valuable part of the Galaxy lineup, our top priority with this latest iteration was to deliver the lightest and thinnest Galaxy Z series experience yet. We aimed to maximize portability, which we believe is key for this generation of devices. Regarding the durability of the screen, the Cover Screen on the Galaxy Z Fold7 has been upgraded with Corning® Gorilla® Glass Ceramic 2, which provides a more durable display while maintaining excellent clarity. This is the first Z Fold model to feature this innovative glass. Additionally, the back glass is made of Corning® Gorilla® Glass Victus® 2, ensuring high durability. The Galaxy Z Fold7 is also IP48-rated for water and dust resistance, enhancing its reliability in everyday situations. We want to assure you that Samsung offers a 12-month limited warranty for manufacturer's defects. You can also explore Samsung Care+ for additional coverage on eligible devices, which provides extended protection and extra support. To enhance your storage experience, we encourage you to utilize Samsung Cloud. This service provides a secure way to back up your data and access it across your devices, helping you make the most of your device's storage capacity. If you have any further concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Annoyed
from Texas
Verified Purchase:Yes
I really dont care for this phone. I forget to open it and when i do it doenst keep the same video on mew screen. I miss the pen and regrest getting this phone
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, December 30, 2025
Hello there,
Thank you for sharing your experience with the Galaxy Z Fold7. Foldable devices offer a unique way of interacting with multiple screens, allowing users to switch between compact and expansive displays throughout the day. The flexibility this provides for multitasking, media, and productivity becomes a natural part of daily routines. Thank you for being a Samsung customer and sharing your perspective.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Foldable devices offer a unique way of interacting with multiple screens, allowing users to switch between compact and expansive displays throughout the day. The flexibility this provides for multitasking, media, and productivity becomes a natural part of daily routines. Thank you for being a Samsung customer and sharing your perspective.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
not impressed
on July 25, 2025
Posted by: dafx
honestly im not impressed. they used to be so innovative and now it feels like they are just catching up and playing it safe.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R Team, July 28, 2025
Thanks for sharing your honest feedback on the Galaxy Z Fold7! We always appreciate getting insights from our customers. We see that your experience hasn't gone as planned so far. The Z Fold7 comes with a bevy of new features and improvements that we're sure you'll love. The Z Fold7 comes with a range of new features and improvements that we're confident you'll love. For the first time on a Galaxy Z Fold device, the Z Fold7 boasts a powerful 200MP camera, allowing you to take stunning, high-resolution photos. Our next-generation ProVisual Engine enhances color and detail for improved clarity. You can also edit your pictures using AI Photo Assist on the big screen for a truly immersive experience. Plus, it features the biggest screen and the most advanced next-gen Snapdragon® mobile processor available on a Galaxy Z Fold. Once again, appreciate your feedback. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: W W 2
from Atlanta
Expertise:Expert
Verified Purchase:Yes
Defective phone with no effort to resolve quickly.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your feedback regarding the Galaxy Z Fold7. We would like to understand the specifics of your experience so we can assist you better. Please note that Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase or within 60 days of purchase at samsungcareplus.com. Please reach out to us at Samsung Support so we can help enhance your experience. If you have any other questions or concerns, feel free to contact us as well! Best regards, Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
BEWARE OF SCREEN ISSUE
on April 18, 2026
Posted by: LaKeith
from Florida
Expertise:Intermediate
Screen will stop working and they w I ll give you hard time replacing it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, April 21, 2026
Greetings LaKeith,
Thank you for sharing your thoughts with us. The Galaxy Z Fold7 is designed to provide a premium foldable experience with a large immersive display, and feedback like yours is essential as we continue to evolve our design.
Our goal is to ensure that all users have access to the tools and information they need, especially for device repairs. We offer several repair options, recognizing that the display is a critical part of your device.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited warranty period of 12 months, as specified for each product. Additionally, we offer the option to add Samsung Care+ coverage to eligible devices, which provides extended protection and additional support.
We have also partnered with uBreakiFix to enhance our repair options. Our aim is to make your life easier by offering a variety of service choices. You can select from same-day in-store service, mail-in repairs, or even self-repair options. If needed, we can come to you at a location of your choice.
To learn more about your repair options, please visit the link below or reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for sharing your thoughts with us. The Galaxy Z Fold7 is designed to provide a premium foldable experience with a large immersive display, and feedback like yours is essential as we continue to evolve our design.
Our goal is to ensure that all users have access to the tools and information they need, especially for device repairs. We offer several repair options, recognizing that the display is a critical part of your device.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited warranty period of 12 months, as specified for each product. Additionally, we offer the option to add Samsung Care+ coverage to eligible devices, which provides extended protection and additional support.
We have also partnered with uBreakiFix to enhance our repair options. Our aim is to make your life easier by offering a variety of service choices. You can select from same-day in-store service, mail-in repairs, or even self-repair options. If needed, we can come to you at a location of your choice.
To learn more about your repair options, please visit the link below or reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Lack of S-Pen Capability!
on July 27, 2025
Posted by: AJ B
from California
Expertise:Intermediate
S-Pen is in no way support in the Z Fold . Not even my old pens for my other Z Folds will work I purchased my other Z Folds so I could take notes at meetings when electronic recordings were not allowed. So now there is no longer a need to but a Z Fold ever again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, AJ. We really appreciate your feedback regarding the lack of S Pen support. We understand how important the S Pen feature has been for users like you who value taking notes in meetings. While the Z Fold7 offers many innovative features and a stunning display, we recognize that not having S Pen compatibility may be disappointing for some. Your insights are invaluable as we continue to evolve our products. If you have any other concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Miramar, FL
Expertise:Expert
Verified Purchase:Yes
Not really an upgrade, horrible sound quality.....
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
1
Response from Samsung USBy R&R, November 10, 2025
Hello there ReyPaez,
Thank you for reviewing the Galaxy Z Fold7. Known for its high-quality display, smooth unfolding, and immersive dual screens, many users appreciate how it transitions from a phone to a tablet-like workspace. Your feedback on sound quality is important — input from Z Fold owners helps improve the technology over time. Galaxy devices with One UI include Dolby Atmos, offering cinema-quality surround sound. You can adjust Dolby Atmos and other audio features, such as the equalizer, UHQ upscaler, and Adapt Sound, directly on the device. Whether you're watching a zombie movie or listening to slow jams, Dolby Atmos enhances clarity and sound separation for a better experience. To access Quick Settings, swipe down from the top with two fingers. Tap Dolby Atmos to toggle it on or off; you can also add it to your Quick Settings for quick access. For more advanced options, press and hold the icon to choose your preferred setting. Learn more through the online resource linked below. Thank you for choosing Samsung.
Use Dolby Atmos and other audio features on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002953/
-Ty
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Thank you for reviewing the Galaxy Z Fold7. Known for its high-quality display, smooth unfolding, and immersive dual screens, many users appreciate how it transitions from a phone to a tablet-like workspace. Your feedback on sound quality is important — input from Z Fold owners helps improve the technology over time. Galaxy devices with One UI include Dolby Atmos, offering cinema-quality surround sound. You can adjust Dolby Atmos and other audio features, such as the equalizer, UHQ upscaler, and Adapt Sound, directly on the device. Whether you're watching a zombie movie or listening to slow jams, Dolby Atmos enhances clarity and sound separation for a better experience. To access Quick Settings, swipe down from the top with two fingers. Tap Dolby Atmos to toggle it on or off; you can also add it to your Quick Settings for quick access. For more advanced options, press and hold the icon to choose your preferred setting. Learn more through the online resource linked below. Thank you for choosing Samsung.
Use Dolby Atmos and other audio features on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002953/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US