Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(6,326 Reviews)
Rating breakdown 6,326 reviews
5 Stars
5,251
4 Stars
777
3 Stars
162
2 Stars
43
1 Star
93
87%of customers recommend this product.
(
644 out of
738)
Customer Reviews for Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Posted by: Craig L
from Alpharetta, GA
Expertise:Intermediate
Verified Purchase:Yes
This phone allows you to use multiple display becasue you can split the screen or use on screen a a much larger display. Excellent camera, so many features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 23, 2026
Hi there Craig L,
Thank you for reaching out and sharing your thoughts on the Galaxy Z Fold7. The feature that allows you to expand the screen for larger viewing enhances every task. The best part is that you can start on the Flex cover screen and seamlessly transition to the wider display. We're glad to hear that you're enjoying your Galaxy Z Fold7. We appreciate your choice of Samsung.
-Ty
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Thank you for reaching out and sharing your thoughts on the Galaxy Z Fold7. The feature that allows you to expand the screen for larger viewing enhances every task. The best part is that you can start on the Flex cover screen and seamlessly transition to the wider display. We're glad to hear that you're enjoying your Galaxy Z Fold7. We appreciate your choice of Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Not the best quality
on March 9, 2026
Posted by: GDSingh
Expertise:Expert
Major screen issues after using less than 2 years . Bright light line appearing on the screen with one big dot.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R, March 11, 2026
Hi GDSingh,
Thank you for sharing your experience with the Galaxy Z Fold 7. Our Fold devices are designed with advanced display technology and a robust multitasking layout that allows users to easily switch between apps, entertainment, and productivity.
If you notice bright lines on your display, we may need more details about the behavior. We’ve partnered with uBreakiFix as an authorized repair location for Samsung. You can visit a nearby location for assistance with your display in person.
Additionally, Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship, as specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team for further assistance. We are here to help. Thank you for being a Samsung customer!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold 7. Our Fold devices are designed with advanced display technology and a robust multitasking layout that allows users to easily switch between apps, entertainment, and productivity.
If you notice bright lines on your display, we may need more details about the behavior. We’ve partnered with uBreakiFix as an authorized repair location for Samsung. You can visit a nearby location for assistance with your display in person.
Additionally, Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship, as specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team for further assistance. We are here to help. Thank you for being a Samsung customer!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best fold yet!!
on March 24, 2026
Posted by: Surgisme3
[This review was collected as part of a promotion.] The Galaxy Fold 7 is a game-changer for my daily hustle. Between managing the smoke shop and keeping up with my side projects, the massive screen makes multitasking feel effortless—it’s like having a portable workstation in my pocket.
Why it’s worth it:
The Big Screen: Perfect for pulling up invoices, tracking crypto, or looking up parts without squinting.
Galaxy AI: This is where it really shines. I use Circle to Search constantly to identify items on the fly, and Note Assist is a lifesaver for summarizing long emails or meeting notes so I can stay focused on the job.
Built Tough: It feels significantly more durable and refined than earlier models, giving me peace of mind when I’m out on a pressure washing job or on the road.
If you actually use your phone for work and life, this is the one. It’s thin, powerful, and the AI features genuinely save me time every day.
Why it’s worth it:
The Big Screen: Perfect for pulling up invoices, tracking crypto, or looking up parts without squinting.
Galaxy AI: This is where it really shines. I use Circle to Search constantly to identify items on the fly, and Note Assist is a lifesaver for summarizing long emails or meeting notes so I can stay focused on the job.
Built Tough: It feels significantly more durable and refined than earlier models, giving me peace of mind when I’m out on a pressure washing job or on the road.
If you actually use your phone for work and life, this is the one. It’s thin, powerful, and the AI features genuinely save me time every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very bad reception
on April 27, 2026
Posted by: Kiddok
[This review was collected as part of a promotion.] Lot of issue screen dent, battery died quick as well as get hot. Poor network signal, screen open and close make noise,very hard to hold there is no hold points. Key board very small
Slippery, no mag safe charge or magnet mount no good front screen cover
Slippery, no mag safe charge or magnet mount no good front screen cover
Value
1
Response from Samsung USBy R&R, April 28, 2026
Hi Kiddok,
Thank you for sharing your insights. You have provided a detailed overview of your experience with the Galaxy Z Fold 7. Foldable devices are designed to offer a large, immersive display and flexible usage across various tasks. Your feedback highlights important aspects such as comfort, performance, and daily usability.
If your screen is dented, we have partnered with uBreakiFix as an authorized repair location where you can take your phone for evaluation. Please note that if the dent is near the antenna, it may cause intermittent signal concerns.
For better MagSafe charging and improved grip, we recommend considering a case for your device. We would love to help you further with your experience, so please reach out to our Samsung Support Team for additional assistance. Thank you for your review and for choosing Samsung!
-Ty
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Thank you for sharing your insights. You have provided a detailed overview of your experience with the Galaxy Z Fold 7. Foldable devices are designed to offer a large, immersive display and flexible usage across various tasks. Your feedback highlights important aspects such as comfort, performance, and daily usability.
If your screen is dented, we have partnered with uBreakiFix as an authorized repair location where you can take your phone for evaluation. Please note that if the dent is near the antenna, it may cause intermittent signal concerns.
For better MagSafe charging and improved grip, we recommend considering a case for your device. We would love to help you further with your experience, so please reach out to our Samsung Support Team for additional assistance. Thank you for your review and for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
I love the new slim and light profile but ...
on July 27, 2025
Posted by: SamFan
[This review was collected as part of a promotion.] I am thoroughly impressed with the new slim and light weight profile of the Samsung fold. The seamless design is truly a testament to Samsung's engineering prowess. The solid build feels incredibly sturdy and reliable. The Galaxy AI capabilities have improved significantly! I thoroughly used the AI writing assist feature to proofread and sometimes generate new content with the generative edit feature. I also love the Galaxy AI interpreter feature. One complaint is the 500 character limit in the Galaxy AI grammar and spell check feature.
There were a few deal breakers for me: 1) battery would rapidly deplete, 2) it runs warm/hot, and 3) the power button is easy to miss. Despite this, I will eagerly await Samsung's next round of Galaxy devices. I am confident they will work out these kinks.
Value
2
Response from Samsung USBy R&R Team, July 29, 2025
Thank you for your thoughtful review of the Galaxy Z Fold7! We love to see that you're impressed with the slim, lightweight design and the advancements in Galaxy AI capabilities. Regarding your concerns about overheating and rapid battery depletion, it's important to note that several factors can contribute to this. When using features or apps that demand more power or during extended use, it’s normal for the device to generate some heat. Additionally, during wireless or fast charging, the phone may feel warmer than usual. We recommend checking out our support page for tips on optimizing your device's performance and managing heat. Your experience is important to us, and we want to ensure you get the best out of your Galaxy Z Fold7. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up/#:~:text=Keep%20the%20device%20updated%20with,only%20available%20on%20supported%20models.
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Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on January 7, 2026
Posted by: Amiri
I’m honestly pretty disappointed with the Samsung Z7 Fold. Initially, it seemed like a really promising device, but the foldable screen just didn’t hold up at all. After about a month, it cracked for no reason—no bumps, no drops, just normal use. For a phone at this price point, I expected a lot more durability. Instead, it ended up feeling like a pretty expensive piece of “garbage.” A screen that fails this quickly without any obvious cause just isn’t worth it
Response from Samsung USBy R&R, January 8, 2026
Greetings Amiri,
Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Duck AI
on July 27, 2025
Posted by: CONSUMERRIGHTS
from Columbus Ohio
Expertise:Expert
Camera lens is obnoxiously large compared to how thin the phone is. but the biggest issue i have i how AI is forced as a selling point. I don't want AI and see no reason why i have to be charged more for a feature i didn't ask for or want.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We noticed your concerns regarding the camera design and the focus on our Galaxy AI features. We want to emphasize that the Z Fold7 boasts an impressive high-resolution 200MP wide-angle camera, the same lens used in the Galaxy S25 Ultra, ensuring excellent image quality. Also, it’s worth noting that Galaxy AI is currently free, providing extra functionalities at no additional cost. We appreciate your feedback and hope you enjoy exploring the capabilities of the Z Fold7! If you ever have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
A Huge Improvement And A Letdown
on July 29, 2025
Posted by: mtthwmrtn777
[This review was collected as part of a promotion.] The increased screen size for the outer and inner screens is very welcome. The improved camera on the Fold 7; increased to 200 MP is absolutely incredible. It is impressive how thin this Fold is in comparison to the previous generations of the Fold. But these phones continue to be made thinner and thinner at the expense of more important features. At first we lost the 3.5mm headphone jack and most recently we lost the use of the invaluable S-Pen. The S-Pen is one of the things that makes this device worth having and using. Having to use this incredible phone without the S-Pen it doesn't feel right at all. I love how Galaxy AI can be used for creating and altering images. But you need the S-Pen in order to be precise with your drawings and alterations.
Value
3
Response from Samsung USBy R&R Team, July 30, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We’re happy to see that you’re enjoying the enhancements, especially the larger screen and the remarkable 200 MP camera. Your feedback about missing the S Pen is truly appreciated. We understand how much it adds to the overall experience and enhances creativity. We're constantly looking for ways to improve our devices, and your insights are vital to that process. We hope to hear more from you in the future. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US