Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(6,326 Reviews)
Rating breakdown 6,326 reviews
5 Stars
5,251
4 Stars
777
3 Stars
162
2 Stars
43
1 Star
93
87%of customers recommend this product.
(
644 out of
738)
Customer Reviews for Samsung - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
This phone is on its own level. Great all around phone. Then the aspect of getting an 8 inch phone/tablet just puts it on its own level. Amazing tech Samsung put in.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, February 1, 2026
Hey Bruno Gonzalez,
Thank you for sharing your thoughts on the Galaxy Z Fold7. We're glad you're enjoying your device. The spacious inner display and tablet-like experience define the Z Fold series, offering more options to work, stream, and multitask. It’s great to hear that the innovation and engineering of the Z Fold7 impress you. We appreciate your choice of Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. We're glad you're enjoying your device. The spacious inner display and tablet-like experience define the Z Fold series, offering more options to work, stream, and multitask. It’s great to hear that the innovation and engineering of the Z Fold7 impress you. We appreciate your choice of Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the price
on July 27, 2025
Posted by: steven
This phone is a real kick in the shens honestly. I was so looking forward to this phone, but Samsung has really dropped the ball here.
The battery life is extremely poor compared to most other upper tier phones. I have an S24 Ultra, and I can go 2 full days with that phone with light - moderate use before I really need to start looking for a charger. This fold 7 can't even go one full day.
The lack of spen support is a MAJOR set back. I pre-ordered this phone assuming it was going to have an spen like the Fold 6. Knowing that I'd have to settle for it being in the case rather than conveniently stored in the phone like the Ultra. But to find out after getting the phone that they removed spen support.... seriously what where you thinking Samsung? Such an absolutely terrible move. Especially with the cost of this device, and you are removing features? I don't care if the phone needed to be a little thicker. Making the "thinnest foldable" just to say you have the thinnest foldable without taking into account the feature set is just absurd.
Speaking of the thinness, it is in fact too thin. I don't even have that big of hands but it is so thin that it is difficult to hold in a way that you are not touching the screen or feeling like you are going to drop it easily.
The power button is a pain to press at times. For whatever reason they decided to make it almost flush with the side of the phone rather than protruding a bit like the volume buttons. Making it weird to press a lot of times.
The aspect ratio on the internal screen is pretty meh as well. About the only content that really takes advantage of an almost square screen is reading. Videos are going to have huge black bars in whatever orientation you are in. And the result is often actually a smaller video than what I had full screen on my S24 Ultra.
The speakers are also a huge step down from the S24 Ultra. The volume is fine, but the quality is pretty terrible. Anything above 50% volume sounds like a mess.
The camera is yet another area that is a downgrade. Even though this Fold 7 is supposed to have a 200 Megapixel camera, the quality is worse. It also has the zoom limited to 30x.
All in all, this phone is a definite downgrade from the S24 Ultra, much less an S25. Yet it costs over 50% more that the S24 / S25. That is crazy. I love the idea of a foldable phone to be able to have the bigger screen when consuming content that makes use of it. But sadly Samsung is going in the wrong direction in almost every category. All so that they could make something thinner.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, July 29, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Steven. We appreciate your passion for our foldable devices and noted your concerns about battery life and S Pen support. The Z Fold7 was designed to be thinner and more compact, and your feedback on features will help shape future models. Your insights regarding the power button design and overall usability are valuable to us. We aimed for a sleek device while still keeping its functionality. The display aspect ratio was carefully made so that when folded, the Galaxy Z Fold 7's cover screen features a 21:9 aspect ratio, which is similar to that of premium bar-type smartphones. This improved aspect ratio allows for a more natural typing experience. We're committed to excellence in audio and camera quality, and your feedback is invaluable. Thank you again for your review. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Internal display broken after 2 days
on July 27, 2025
Posted by: Giruto
from NEW JERSEY
Expertise:Intermediate
Just got the phone 2 days ago. I traded my z fold 6 but after 2 days of use, the internal display has 2 horizontal lines and display is broken. I liked it but will return and keep my 6 in which I think is more durable. I never dropped the phone
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for taking the time to share your experience with the Galaxy Z Fold7, Giruto. We're disappointed to see that you've experienced this, and we understand that accidents do happen. Samsung provides a 12-month limited warranty for manufacturer defects, and you also have the option to add additional coverage with Samsung Care+ on eligible devices for extended protection and support. Please reach out to us at Samsung Support, and we’ll be happy to assist you further. Your satisfaction is our priority! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: T Domann
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
I love the 1 TB of storage and 16 GB RAM. It still is a fully functioning phone and then unfolding it it's a nice size tablet. Not too big, not too small. The screen is awesome. It takes great pictures and videos. With all the storage it has, I can take high quality videos without worrying about running out of storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, March 2, 2026
Hi T Domann,
Thank you for sharing your experience. The combination of 1TB of storage and 16GB of RAM truly unlocks the potential of the Galaxy Z Fold7. Having the freedom to capture high-quality photos and videos without worrying about storage space makes a significant difference. The ability to switch from a fully functional phone to a perfectly sized tablet is what defines the Fold experience. It's great to hear that the display, performance, and versatility are meeting your expectations. Thank you for being a Samsung customer.
-Ty
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Thank you for sharing your experience. The combination of 1TB of storage and 16GB of RAM truly unlocks the potential of the Galaxy Z Fold7. Having the freedom to capture high-quality photos and videos without worrying about storage space makes a significant difference. The ability to switch from a fully functional phone to a perfectly sized tablet is what defines the Fold experience. It's great to hear that the display, performance, and versatility are meeting your expectations. Thank you for being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent improvement with some sacrifices
on July 26, 2025
Posted by: Cujo71
[This review was collected as part of a promotion.] I totally understand sacrificing the the spen to improve the thinnest but theres no justification to still have a 4400 battery. It may be nice to constantly say the improved hardware will make the battery more efficient but at the end of the day consumers only see vivo x fold having a 6000mah or Oppo 5600mah.
The fold 7 is a beautiful phone and should have the best battery for your consumers.
Do I miss the s pen yes but I would sacrifice it any day for a 6000mah battery and improve your wireless charging (way to slow compared to other brands)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bring back Spen
on July 25, 2025
Posted by: DissapointedUser
from Durham, NC
The only reason I bought fold 6 was because of Spen support. The real estate made perfect sense and meant perfect replacement for a tab and that remarkable note taking thing. I was eagerly waiting for the Fold 7. But was very much disappointed. Please bring it back
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Posted by: Solomon
from Smithville TN
Expertise:Intermediate
Verified Purchase:Yes
I love this phone so much I don't think I'll ever go back to any other phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for your insightful review of the Galaxy Z Fold7, Solomon! We appreciate your feedback and are glad to know how much you love your phone. The Z Fold7 can help get you prepared for your workday with the information and reminders you need at a glance. That’s exactly what our Now Brief feature does. With two screens, you can choose how to stay ahead by quickly viewing your calendar appointments, to-dos, the weather, and more on the outer display, or unfolding it for a broader view. The Galaxy Z Fold7 is designed to be your all-in-one portable workstation, effortlessly transitioning from phone to tablet, and integrating AI capabilities for your convenience. If you have any concerns or need assistance with anything, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: NHVU
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
The screen's turns black and lines appear across the phone. It is unacceptable. Buyer beware.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, August 29, 2025
Thank you for sharing your experience with the Galaxy Z Fold7. We take durability very seriously when it comes to our products, and your feedback is valuable to us. The Galaxy Z Fold7 features significant enhancements, including the Cover Screen made with Corning® Gorilla® Glass Ceramic 2, which offers improved durability while maintaining exceptional clarity. This is the first Z Fold model to include this innovative glass. Additionally, the back glass is constructed with Corning® Gorilla® Glass Victus® 2, further boosting the device's durability. We want to collaborate with you to address your concerns. Please reach out to us at Samsung Support so we can assist you further. We also want to remind you that Samsung provides a 12-month limited warranty for manufacturer defects, and you can add Samsung Care+ for extended coverage and support on eligible devices. Your satisfaction is important to us, and we are here to help! -Kelvin
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Written by a customer while visiting Samsung US