Customer reviews from netgear.com
NETGEAR - Orbi 370 Series BE5000 Dual-Band Mesh Wi-Fi 7 System (4-pack) - White
Average customer rating
4.6
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
14
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for NETGEAR - Orbi 370 Series BE5000 Dual-Band Mesh Wi-Fi 7 System (4-pack) - White
Customer Rating
5
router help
on November 30, 2025
Posted by: Anonymous
my new router would not work due to my fault i was helped through the process to get it o line could not have done it without netgear thank you they were very friendly
Written by a customer while visiting netgear.com
Customer Rating
5
Installation and setup
on December 1, 2025
Posted by: Ed Gerri
The app left a bit to be desired on setup, with the same error showing up
Written by a customer while visiting netgear.com
Customer Rating
2
Dropping Connection
on December 7, 2025
Posted by: Vin
I want to like this. When it’s running - its FAST. Seems to drop frequently and the app is not the greatest nor most responsive. Gonna go back to an Eero or a Google Nest.
Response from netgear.comBy NETGEAR Team, December 8, 2025
Hi Vin,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your connected while connected to your RBE374. A few factors can affect the performance of your Orbi WiFi 7 Mesh System including broadcast device placement, interference from other devices and needing to re-sync your Router and Satellites. For more information, we recommend checking out these troubleshooting resources: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite, as well as: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
We also recommend ensuring your RBE374 Router and Satellites are on the most recent firmware v12.1.3.11 which contains an enhancement for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your connected while connected to your RBE374. A few factors can affect the performance of your Orbi WiFi 7 Mesh System including broadcast device placement, interference from other devices and needing to re-sync your Router and Satellites. For more information, we recommend checking out these troubleshooting resources: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite, as well as: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
We also recommend ensuring your RBE374 Router and Satellites are on the most recent firmware v12.1.3.11 which contains an enhancement for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome mesh system
on December 9, 2025
Posted by: Anonymous
Super easy to hook up and great coverage at a good price.
My house relies on good WiFi service day to day and netgear Orbi 370 delivers. Much easier to setup than my previous mesh units. Would highly recommend
My house relies on good WiFi service day to day and netgear Orbi 370 delivers. Much easier to setup than my previous mesh units. Would highly recommend
Written by a customer while visiting netgear.com
Customer Rating
5
Orbi 370 Completed my Xfinity Internet
on December 11, 2025
Posted by: Scott Venning
Recently had Xfinity internet service installed. Added the Orbi 370 Series Dual Band WiFi 7 Mesh 4 pack and now every area has faster speed than originally from the Xfinity Modem. No weak spots anywhere, and even faster speeds. It was very simple to set up. 100% satisfaction!
Written by a customer while visiting netgear.com
Posted by: OldITDude
Verified Purchase:Yes
Bought this to reach about 100 feet from front of my house, through my detached garage to my separate shop on the far side of the garage. Worked great especially given signal had to pass through at least 8 walls on the way, half of which are old style lathe and plaster. Set up was very very simple via the app. Almost too easy. For some reason it didn't connect to my ISP so i started over and was successful. I'm pleased thus far with the product. My old Netgear Nighthawk router and Extender just seemed to quit reaching far enough over time. Sounds weird I know.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Happy man
Verified Purchase:Yes
Bought this set to replace an old Orbi system that was still working good but could not keep up with all the newer gadgets that hook to WiFi these days. It works great have no lapse in coverage even75 to 80 feet away to a garage apartment it is doing all I wanted and more.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Eddie24
Verified Purchase:Yes
Poor signal compared to my old Orbi. It’s glitchy and poor signals occur enough where I’m returning it.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com