Customer reviews from frigidaire.com
Frigidaire - 550 Sq. Ft. 12,000 BTU Wall-Mounted Air Conditioner - White
Average customer rating
4.5
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
31
4 Stars
8
3 Stars
1
2 Stars
1
1 Star
2
Customer Reviews for Frigidaire - 550 Sq. Ft. 12,000 BTU Wall-Mounted Air Conditioner - White
Customer Rating
5
Powerful
on March 26, 2026
Posted by: LB148
[This review was collected as part of a promotion.] This unit was easy to install with clear instructions. It is also much stronger that my previous unit. I don't think I will ever need to set the fan to high.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 30, 2026
Hi there. Thank you for sharing your experience! We’re glad to hear that installation was easy and that your new unit is stronger and more efficient than your previous one. It’s great that the fan performs so well—you should be able to stay comfortable without ever needing to set it to high.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Really kicks out the cool air
on April 19, 2025
Posted by: Nanners E
[This review was collected as part of a promotion.] So far so good love the function of WiFi. This is one of the major reasons I purchased my air conditioner for long trips out of town turning it on prior to coming home. It is very quiet and easy to operate and setup.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cool again!!
on June 30, 2024
Posted by: Sapphyre
[This review was collected as part of a promotion.] Big fan of Frigidaire AC’s. Highly recommend. This one doesn’t disappoint. COOL!! Only down side, it’s not as quiet as the Frigidaire’s Quiet Temp or Inverter Models, that I already own. BUT is ALOT quieter than the Friedrich previously owned. It’s for my bedroom, I’m able to sleep through it cycling on/off throughout the night. Which I wasn’t able to do with the Friedrich. Fit perfectly into pre-existing wall sleeve. Nice that it came with everything I needed; the insulation foam and even a new louvered grill for the Sleeve. Sleeve not included, they rarely are. Had no problem connecting to app to my WiFi. Love that I can use the Task feature to schedule on/off times. Keeping cool thanks to Frigidaire ….. To Frigidaire: Please offer more 18-19 inches in depth for wall AC’s, as this was the only option available. Was disappointed that all the other models for the Wall were 21 1/2 inches in depth. Also, consider making quieter and using Inverter motor models for the wall too.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 16, 2024
Posted by: Aortiz1182
[This review was collected as part of a promotion.] Great purchase, my fear was having to get a bigger unit to cool my living room but was surprised how well this unit cooled the room in matter of minutes.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Using it a week already
on June 6, 2024
Posted by: Ninana
[This review was collected as part of a promotion.] Onestly it's way less Loud than my old one , cools room very excellent, wifi is a must as am sitting in bus and I put my air conditioner on so when I walk into my apartment it's nice and cool .
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ony good thing I can say it fit perfectly
on February 27, 2024
Posted by: karp745
nd i have no idea if I have another a/c coming or not
Response from frigidaire.comBy Owen, Online Outreach Specialist, February 28, 2024
Hello Sakowich,
Thank you for taking time to provide us your review and experience! and thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for taking time to provide us your review and experience! and thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Amazing!
on October 26, 2023
Posted by: Brendan A
[This review was collected as part of a promotion.] We purchased two for our apartment and love the sleek look and ability to control through the app. Couldn’t be happier.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great (12K BTU Wall) Air Conditioner!
on July 24, 2023
Posted by: CoolinNYC
[This review was collected as part of a promotion.] I couldn't be happier with my new 12,000 btu Frigidaire wall unit air conditioner. It keeps my 16' x 35' space frigid cold if I wanted.
I have read some reviews where some were critical of the noise level. I don't have any complaints what so ever. It's an air conditioner that outputs vast amounts of air relatively quiet in comparison to other high end makers I have had in the past.
What I love most about this particular model is the wifi connected app and ability to control the unit remotely when either away from home, or out of range via the remote from another room. It is such an incredibly convenient feature that I use constantly, I couldn't imagine owning one without it at this point.
There is a reason why it is listed and reviewed on multiple sites listing "Best Air Conditioners" Don't hesitate to buy this unit.
I have read some reviews where some were critical of the noise level. I don't have any complaints what so ever. It's an air conditioner that outputs vast amounts of air relatively quiet in comparison to other high end makers I have had in the past.
What I love most about this particular model is the wifi connected app and ability to control the unit remotely when either away from home, or out of range via the remote from another room. It is such an incredibly convenient feature that I use constantly, I couldn't imagine owning one without it at this point.
There is a reason why it is listed and reviewed on multiple sites listing "Best Air Conditioners" Don't hesitate to buy this unit.
Written by a customer while visiting frigidaire.com