Customer reviews from ASUS.com
ASUS - ROG Strix SCAR 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX with 32GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Off Black
Average customer rating
3
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for ASUS - ROG Strix SCAR 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX with 32GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Off Black
Customer Rating
3
Ok
on January 6, 2026
Posted by: Phat Quyen
from California
It is so heavy ………
I recommend you should buy lighter than laptop.
I recommend you should buy lighter than laptop.
Response from ASUS.comBy Chantae, CLM, January 8, 2026
Dear Valued Customer,
Thank you for sharing your experience with the ASUS G835LR Gaming Laptop. We sincerely apologize that the weight of the device did not meet your expectations. We understand how important portability can be, and your feedback regarding the design will be passed to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2601008647-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS G835LR Gaming Laptop. We sincerely apologize that the weight of the device did not meet your expectations. We understand how important portability can be, and your feedback regarding the design will be passed to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2601008647-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting ASUS.com
