Customer reviews from lg.com
LG - 33-in Wide Counter-Depth MAX 20.2 Cu. Ft. French Door Smart Refrigerator with Dual Ice - Stainless Steel
Average customer rating
2
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
2
Customer Reviews for LG - 33-in Wide Counter-Depth MAX 20.2 Cu. Ft. French Door Smart Refrigerator with Dual Ice - Stainless Steel
Customer Rating
1
on October 11, 2026
Posted by: Anonymous
I bought this unit in late December of 25 , in September of 26 , 8 months later it stopped working. It took 2 weeks for a tech to come to fix it only to have to order parts. 5 days to return to install the parts. It worked for 2 days only to break again. 1 more week for the tech to return only to order more parts. I am waiting for the parts and the tech to return. These comments in no way are disparaging the tech he has gone above and beyond to try to fix this refrigerator. It's just a piece of junk. Also remember, so far it's been a month without a refrigerator .
Quality
1
Features
3
Value
2
Response from lg.comBy LG, October 11, 2026
Hi, Jason. Thank you for taking the time to share your feedback regarding your LG LF20G6331S Refrigerator and your recent repair journey. We appreciate your insights on the cooling performance and want to acknowledge your patience through the service visits and waiting periods. As a helpful future troubleshooting step for cooling performance, you can review operational guidelines at https://www.youtube.com/watch?v=c2GEZvlbtrQ We are committed to verifying your repair status and supporting you until your unit runs reliably. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Great features
on September 11, 2026
Posted by: Happy shopper 1914
Overall we are satisfied with the refrigerator. It’s a little noisy at times. The. Double ice feature is a great handy feature.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, September 15, 2026
Hi there! Thanks for sharing your note. We appreciate the feedback, and we’ll make sure your comments about the occasional noise reach our product team. Glad to hear the double ice feature is still delivering the convenience you were looking for. If you ever need anything later on, @LGUSSupport is always here to help.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
1
Huge regret buying this fridge
on June 22, 2026
Posted by: 33 inch 20 cu 3 door
First fridge was leaking from the water dispenser, replacement fridge makes horrible screeching sound after making an ice cube. Waiting on my 2nd replacement which IS CRAZY
Quality
1
Features
1
Value
1
(click to see the video)
Response from lg.comBy LG, June 24, 2026
Hi. We appreciate you sharing your thoughts regarding your LG LF20G6331S Refrigerator. We want to help ensure your appliance runs smoothly, as unusual sounds or water drips can occasionally occur if there is trapped air in the water line or if the water pressure supplying the unit is fluctuating. We recommend checking that the water line is properly connected and secure, and you can find helpful tips to address water dispenser performance at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-water-leaking-from-the-dispenser--1339008966664. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com