Customer reviews from lg.com
LG - 350 Sq. Ft. 8,000 BTU Smart Window Air Conditioner - White
Average customer rating
2
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
5
Customer Reviews for LG - 350 Sq. Ft. 8,000 BTU Smart Window Air Conditioner - White
Customer Rating
5
The Coolest & Easiest!
on July 29, 2024
Posted by: Teacherpat
from NJ
I bought this just before the June heatwave, and it’s absolutely amazing! The cooling is outstanding, the remote is oh so convenient, and it’s so quiet…makes sleeping a joy! The installer told me how great it was, too! Get one!
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
AC is too loud. It is not quiet at all.
on June 19, 2024
Posted by: Ja Lee
[This review was collected as part of a promotion.] Do not purchase this AC unit.
It is too loud. It does not work properly.
It takes too long to cool down a room 8 ft by 8ft.
It is too loud. It does not work properly.
It takes too long to cool down a room 8 ft by 8ft.
Response from lg.comBy LG, June 24, 2024
Hi Ja Lee. Thank you for sharing your experience with us. We understand your concerns regarding the noise level and performance of your LG air conditioner, model LW8024RSM. Your feedback is important, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Sam
Written by a customer while visiting lg.com
Customer Rating
1
Way too loud
on July 28, 2024
Posted by: BKAT
from Chicago, IL
[This review was collected as part of a promotion.] It seems to cool fine, but the advertized 52-56dB range is actually 60-84dB in use.
Quality
1
Features
4
Value
2
Response from lg.comBy LG, July 30, 2024
Hello there. Thank you for bringing this to our attention. We understand that the noise level of your LG unit model LW8024RSM is higher than expected, and we want to address this concern for you.
As a first step, please ensure that the unit is installed correctly and that there are no obstructions around it, as these can sometimes contribute to increased noise levels.
LG Air Conditioner - How To Install An LG Window Air Conditioner - https://www.lg.com/us/support/help-library/lg-air-conditioner-how-to-install-an-lg-window-air-conditioner--20153120891123
If the noise issue persists or if you have other concerns, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you further and explore potential solutions. We appreciate your feedback and patience.
—Renzo
As a first step, please ensure that the unit is installed correctly and that there are no obstructions around it, as these can sometimes contribute to increased noise levels.
LG Air Conditioner - How To Install An LG Window Air Conditioner - https://www.lg.com/us/support/help-library/lg-air-conditioner-how-to-install-an-lg-window-air-conditioner--20153120891123
If the noise issue persists or if you have other concerns, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you further and explore potential solutions. We appreciate your feedback and patience.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
1
Very poor product
on August 4, 2024
Posted by: Tomball
from NY
[This review was collected as part of a promotion.] AC doesn't work at all. According to specifications, it should cool a 350 sq feet place, I have i in a much smaller space and it doesn't bring down the temperature at all. I still need to use the fan to get cool. I set it up at ita minimum, 60 degrees, and temperature does not get even close to this.
On top of this it is very noisy.
Product is very poor, it does not comply with any of its specifications.
On top of this it is very noisy.
Product is very poor, it does not comply with any of its specifications.
Pros: Features/Settings
Quality
1
Features
1
Value
1
Response from lg.comBy LG, August 11, 2024
Hi there. Thank you for sharing your experience with us regarding your LG LW8024RSM air conditioner. We understand the issue of having a unit that isn't cooling effectively, especially in a smaller space. Your feedback is important, and we'd like to assist you further. You may access this link: https://www.lg.com/us/support/help-library/lg-air-conditioner-why-is-my-ac-not-cooling--1342109440312. To troubleshoot the cooling issue, please ensure that the air conditioner is set to "Cool" mode and that the temperature setting is properly adjusted. Additionally, check that the fresh air vent is closed, as having it open can allow warm air into the room, reducing cooling efficiency. If the outdoor temperature is extremely high, it may also impact the unit's performance. If these steps do not resolve the issue, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions, including discussing repair options. We appreciate your patience and understanding. —Mau
Written by a customer while visiting lg.com
Customer Rating
1
Overpriced fan
on July 7, 2025
Posted by: Your mother
from New Jersey
Doesn't cool a 200 sq ft room and it's supposed to cool 350 square ft. I regret buying this fan.
Quality
1
Features
1
Value
1
Response from lg.comBy Joslyn, LG Digital Care Team, July 8, 2025
We appreciate you bringing this to our attention. We want you to be able to have a good experience with your LG air condition because it should be the perfect partner for cooling your room. We recommend cleaning the filter and ensuring the condenser coils are not frozen. You can check out more details here: https://shorturl.at/d80g6. If these steps do not work, private message us on social media @LGUSSupport with your contact information and model number. We'll be more than happy to continue finding a solution with you. ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Don’t buy
on June 19, 2024
Posted by: Bobby Henry
from New York
Worst air conditioner ever, doesn’t get cold. I woke up sweating bullets
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 20, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're having a miserable experience with your LG LW8024RSM air conditioner. I can imagine how frustrating it must be to wake up feeling hot and sweaty, especially when you're expecting a refreshing cool breeze.
First of all, I want to acknowledge that this is unacceptable, and we apologize for the inconvenience. As an LG representative, I'm here to help you resolve this issue as quickly as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First of all, I want to acknowledge that this is unacceptable, and we apologize for the inconvenience. As an LG representative, I'm here to help you resolve this issue as quickly as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
4
How quickly it cools down my apartment.
on August 18, 2024
Posted by: Jl02
from North Conway NH
[This review was collected as part of a promotion.] I received AC after having a portable one and it worked much better than the previous one model. It does a wonderful job cooling my apartment.
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com