Hello. We appreciate you sharing your thoughts and detailing your experience with your LG Portable Air Conditioner, model LP0725WSSM. We know how essential a reliable and dry cooling performance is for keeping your living space comfortable, and we want to help ensure your appliance manages moisture properly to maintain a clean environment. To help prevent excess condensation and overflow, we recommend checking that the drain plug on the back of the unit is completely tightened and ensuring the appliance is positioned on a flat, level surface to prevent uneven water collection. For a helpful visual guide on proper setup, drainage options, and maintenance tips to keep everything dry, please review our official video at https://www.youtube.com/watch?v=I5JH80p5yac. We want to help ensure your home setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James