Customer reviews from BISSELL Homecare
BISSELL - BISSELL TurboClean Upright Vacuum - Cobalt Blue
Average customer rating
4.4
(779 Reviews)
Rating breakdown 779 reviews
5 Stars
559
4 Stars
116
3 Stars
31
2 Stars
25
1 Star
48
88%of customers recommend this product.
(
654 out of
746)
Customer Reviews for BISSELL - BISSELL TurboClean Upright Vacuum - Cobalt Blue
Customer Rating
1
WILL BREAK
on June 3, 2024
Posted by: Elizabeth
from San Jose
Verified Purchase:No
[This review was collected as part of a promotion.] We were only able to use this carpet cleaner twice before the belts broke multiple times. We replaced the belts twice before deciding this carpet cleaner is a lost cause. Every time it broke, it spewed out dirty water, which made my carpets even worse. It overheats so much that the belts just melt off. Very dangerous and smelled like fire every time I turned it on. There are better carpet cleaners, do not waste your money on this fire hazard.
No, I would not recommend this to a friend.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Great for pet stains
on December 26, 2024
Posted by: Lee
from Kansas City, Missouri
Verified Purchase:No
I used this first on an area rug that had stains from pet throw up. The initial unboxing and putting together was simple and it came with the cleaner to add to water. I was able to put it together and as soon as I turned it on I could hear and see it working. There is a sprayer in the handle and spinning brushes on the carpet thay start to soak up the liquid/cleaner right away. The whole thing will lay back for easy mobility. Emptying the dirty water was easy, it said exactly where/how to remove. I have a lot more areas that need treatment but using this it won't take long! I was lucky and able to score this free as part of the stellar product testing panel.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Best Lightweight Carpet Cleaner
on December 25, 2024
Posted by: Momof3
from Indianapolis, Indiana
Verified Purchase:No
I was given this carpet cleaner to try as part of the Stellar Product Testing Panel. I bought another carpet cleaner from this brand about 6 years ago that is much larger and heavier than this one. I loved it and how well it cleaned but it was HEAVY. This carpet cleaner is not as wide and much lighter. The width is a better fit for getting under and around furniture. I used this carpet cleaner in 2 bedrooms. My oldest 2 kids share a room and the dog spends a lot of time in there lying on the floor. I had noticed before receiving this carpet cleaner that their room had a bad "dog" smell. After using this carpet cleaner, the smell was completely gone. It's been over a week now since cleaning the carpet and the smell is still gone. There weren't any visible stains on their carpet that I noticed so I can't speak on its ability to get out stains. I also used this on my 1 year old's carpet. His wasn't as smelly as the other room but it smells much better in his room now. Both of my sons (1 yo and 5 yo) have asthma and this machine and cleaner did not flare up their asthma and probably helped getting that extra dust, dog hair, etc out of their carpet. The machine held just enough water/cleaner to clean one bedroom without having to refill. This was the perfect amount. I did not mind refilling after each room. The machine was also easy to clean afterwards. I mostly just rinsed the parts that come off and they were clean. I did have to wipe down some of the clear plastic by the brush head but the lint came off easily. I set the parts on some paper towels and left on the counter to dry. Overall, I really like this carpet cleaner. It's better than the bulkier version from the standpoint of maneuverability. The other one may clean stains etc better but I'm not sure since I didn't have stains to use it on.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
Not my Favorite
on July 24, 2020
Posted by: Dragonmane
from Baltimore, MD
Verified Purchase:No
This deep cleaner was a very easy-to-use device. Putting it together out of the box was an uncomplicated affair. Compared to other bulkier machines, it was relatively lightweight which made it quite portable throughout my house. For all of these reasons, I wanted very much to fall in love with this deep cleaner. While I was using the deep cleaner, it kept leaving wet clumps of dirt, fur, and hair everywhere it went. This was after doing a thorough sweep of the floors prior to deep cleaning. It also fell short in the suction department. Right away I could see that it was having difficulties with sucking the fluids up from the carpet. Over 24 hours after I used the deep cleaner in my bedroom, the floors were still wet enough that it was soaking through my socks without difficulty. Having wet floors afterwards is to be expected and from previous experience, I knew it was going to take a few hours. Even with fans blowing on the carpets, my carpets were so saturated that it took almost 48 hours for my floors to be dry again. I had only tested the deep cleaner on half of the carpet in that room so that I could have a point of reference. Once they were dry, I could barely tell that I had done anything to my floors. I was given this carpet cleaner to try as part of the Stellar Product Testing Panel.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Thanks for the feedback! The process of deep cleaning will pull up a lot of hair and debris that normal vacuum can miss. Since machines like this are only designed to suction water, you may notice this hair or debris balling up on the surface or the carpet. This is normal and we recommend letting it dry and vacuuming once done. We are also sending you an email to follow up on this and better assist.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Extremely Disappointed
on September 14, 2023
Posted by: XtinaJo
from Portsmouth, VA
Verified Purchase:No
[This review was collected as part of a promotion.] I purchased this product less than a year ago. I've used it less than a handful of times and it already stopped working properly. As I was running it for the THIRD time, it started to make a weird sound and I could smell something "burning" Initially, I thought it was electrical and immediately unplugged it. Once I verified it wasn't electrical and turned it back on, I noticed that the brush wasn't spinning. I troubleshooted online and I looked up instructions on how to check the belt and did that. To my disappointment the belt had completely snapped and was rubbing into the machine basically shredding away at the plastic. I don't even know if replacing the belt would even fix it bc of the warped plastic. Again, it's less than a year old and used THREE times. Such a let down because I was so excited for since I already own the Bissell Little Green Portable carpet cleaner and it's worked great for years.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, September 17, 2023
Sorry to hear of your experience. Contact us at support.bissell.com and we'll help with your carpet cleaner!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
After using it once the machine won't start!
on November 5, 2023
Posted by: Annie
from St. Louis Cty, MN
Verified Purchase:No
[This review was collected as part of a promotion.] The power on/off button doesn't work and can't locate a repair shop in my area!
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, November 11, 2023
Oh no, Annie! Sorry to hear your power button stopped working. We're happy to help under your warranty coverage at support.bissell.com or 1-800-237-7691.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Only used one time and the motor gave out
on February 11, 2024
Posted by: Lauren
from Columbia, SC
Verified Purchase:No
[This review was collected as part of a promotion.] I usedthis to spot clean my two rugs, one runner and one area rug. I was able to use it the first time but the shelf broke the second time and the cleaner started smoking. Something is wrong inside the motor. We tried taking it apart but it was so hot to touch that it would burn you.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, February 19, 2024
This is highly unusual, Lauren. Please reach out to our Consumer Care team so we can take a look at your cleaner and make sure you have a working machine. We can be reached at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
I would not buy this product again
on June 4, 2024
Posted by: K
from Mississippi
Verified Purchase:No
[This review was collected as part of a promotion.] I have had this carpet cleaner for about a year and a half and did not have to use it much. However the belt did frequently break which is not a hard fix but inconvenient. The clean water tank would leak like crazy and the floor would always be soaked after using it the suction is not good on it. We took very good care of it and cleaned it deeply when we used it. I wish it would've been better but I do recommend saving your money on this one.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, June 9, 2024
Oh no! This shouldn't be happening. Your machine has a warranty with BISSELL and we're happy to troubleshoot these issues with you. Please contact us at support.bissell.com so we can help.
Written by a customer while visiting BISSELL Homecare