Customer reviews from netgear.com
NETGEAR - Orbi 870 Series BE21000 Tri-Band Mesh Wi-Fi 7 Satellite - White
Average customer rating
2.9 out of 5
2.9
(9 Reviews)
Open Ratings Snapshot
Rating breakdown 9 reviews
5 Stars
0
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
2
50%of customers recommend this product. 
(
3 out of 6
)
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Customer Reviews for NETGEAR - Orbi 870 Series BE21000 Tri-Band Mesh Wi-Fi 7 Satellite - White
Customer Rating
4 out of 5
4
Planned Obsolescence
on July 16, 2026
Posted by: Cowboy Fan
Verified Purchase:Yes
The Orbi 870 series was easy to set up and has works as advertised. My only complaint is my previous orbi was working perfectly fine as well. However I got an email from Netgear indicating my unit would no longer be supported and would not receive any further security updates. This seems to me like planned obsolescence while taking advantage of the customers. What am I suppose to do with this router that works fine?
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
2 out of 5
2
Not an upgrade from older systems
on June 1, 2026
Posted by: Slow in the Midwest
Verified Purchase:Yes
Was difficult to set up and attain adequate speed.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
4 out of 5
4
Pluses and Minuses
on May 28, 2026
Posted by: Cedar Canoe
Verified Purchase:Yes
On the plus side WiFi7 is faster.
On the minus side, the backhaul range is inferior to the older Orbi this one replaced. I put the router and satelite in the SAME location as the previous set-up. The Satellite reported a poor connection to the router.
Written by a customer while visiting netgear.com
Customer Rating
1 out of 5
1
UGH!!!! caution when buying
on May 12, 2026
Posted by: Sean in MH
Verified Purchase:Yes
Spent a fortune on this and turns out, my signal stregth was "medium" when I am standing 20 feet away. Prior to changing, my strength was "strong"
Written by a customer while visiting netgear.com
Customer Rating
4 out of 5
4
Incompatible w/Router
on May 9, 2026
Posted by: Pawpaw
Verified Purchase:Yes
Wasn't compatible with my older router.
No hassle return once I found return section on Web Site. Thank You
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
4 out of 5
4
So far so good
on April 5, 2026
Posted by: Davd P
Verified Purchase:Yes
Product seems good, setup using the app was super buggy. Had to clear everything and start over twice. I was about to just do it manually (I'm fairly technical, but have setup other orbi models without issue). 3rd time's the charm so far.
Written by a customer while visiting netgear.com
Customer Rating
3 out of 5
3
Good performance. Unimpressive mobile app.
on February 9, 2026
Posted by: AverageGuy
Verified Purchase:Yes
The Orbi app is very poor. You can't use it to configure port forwarding or other advanced network settings. Also, the Orbi 870 offers very limited configurations for the SSIDs; you can't even configure a SSID to exclusively use the 6GHz band. Finally, unless I've missed it, you can't assign a client to always connect to a particular access point (the router or a satellite).
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1 out of 5
1
Bad WiFi strength for the price
on December 12, 2025
Posted by: Review Vibes
Verified Purchase:Yes
Connection is worst than other mesh routers that are cheaper. Bought this as a replacement for an existing orbi as I was happy with previous. However when I plugged this download speeds do not increase significantly. Then I bought TP link (and only 11000 BE) and that gave me higher download speeds. TP link is half the price with better speeds and software features. Very disappointed specially being an existing customer
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
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