Customer reviews from worx.com
WORX - Nitro WG737 40V 16" Cordless Push Lawn Mower with Brushless Motor (Batteries & Charger Included) - Black
Average customer rating
4.5
(643 Reviews)
Rating breakdown 643 reviews
5 Stars
466
4 Stars
105
3 Stars
26
2 Stars
20
1 Star
26
89%of customers recommend this product.
(
533 out of
598)
Customer Reviews for WORX - Nitro WG737 40V 16" Cordless Push Lawn Mower with Brushless Motor (Batteries & Charger Included) - Black
Customer Rating
5
Awesome small mower
on June 5, 2024
Posted by: Mowers
from Seattle Washington
Gender:Female
I have 2 of these. 1 in Arizona and 1 in Washington. these are one of the best investments I have made. So quick and easy LOVE, Love these mowers
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Not happy
on May 22, 2024
Posted by: Tee T
from Michigan
Gender:Female
I’ve had my mower for one year and now when I start it, it shuts off. I have not been able to use my mower since the weather broke and when I do it runs for a few seconds and then shuts off.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, May 23, 2024
Hello Valued Customer,
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This WORX tool is covered by a five-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This WORX tool is covered by a five-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Poor performance
on May 21, 2024
Posted by: Roseyflower
from Pittsburgh, Pennsylvania
Gender:Female
I am very unhappy with this mower that I purchased last summer. The blade does not cut the grass! The quality has decreased substantially. I have been using my mother’s 5 year old WORX mower that still performs very well. This is a major disappointment to me.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, May 22, 2024
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
4
Battery life
on May 9, 2024
Posted by: Mimi1587
from Kansas City Kansas
Gender:Female
Cut in the grass it works fine but the battery life doesn't last long. I was only able to cut a half of the grass. And I was wondering if I could use a different battery to make it last longer?
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
I totally regret buying this
on May 5, 2024
Posted by: Stone Cole
from Columbus, OH
Gender:Male
[This review was collected as part of a promotion.] I’ve always used gas mowers. I just moved so I figured I would try a battery powered mower. Big regret. It says you should get 45 minutes of life, I don’t think I even get that. I don’t have a big yard but I wouldn’t say small either. I figured it would be okay cutting my front yard & back yard on separate charges. The only problem is I can’t even finish my front or back in one charge. It takes me a total of 4 charges to cut my whole yard. With it taking 4 hours to charge I find myself cutting my grass almost 4 times a week. With all the rain we just got my grass got tall very quickly. If your yard isn’t 5ft by 5ft I would not buy this mower.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, May 6, 2024
Hello there!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, and lawn size. If you are concerned that the mower has a very short life span please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing WORX tools.
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, and lawn size. If you are concerned that the mower has a very short life span please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing WORX tools.
Written by a customer while visiting worx.com
Customer Rating
4
Mower is great…batteries, not so much.
on May 4, 2024
Posted by: TMGLakeEufaula
from Eufaula, Oklahoma
Gender:Female
I just want to start this off by saying that I love my new mower! It’s lightweight enough for me and so much quieter than a gas-powered mower! I’m really disappointed in the 2 batteries though! I read that I should get around 4 hours out of them and mine keeps dying after 45 minutes!! I have it set to ECO, not Turbo, so I don’t understand why it’s stopping so soon! I just knew that I would give out way before the batteries but that’s not the case! Very frustrating when it takes me 3 days to mow one lot!!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Dead on arrival
on April 9, 2024
Posted by: mrk3cobra
from CA
Gender:Male
First unit I received the battery monitor did not work. They sent me a second unit 6 months later and the motor is frozen. The blade will not spin. You cannot even move the blade by hand. Not sure if they have any quality control, or maybe I just have bad luck.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 11, 2024
Hello Valued Customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
No more worx for me
on March 20, 2024
Posted by: Myunclebob
from Oregon
Gender:Male
I bought this mower last year and have used it several times, or at least tried to. If you love mowing your lawn and have artificial turf, this one is for you. Otherwise, it’s pretty worthless. If the grass doesn’t need mowing it’s okay, but otherwise the slightest load and it shuts down.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, March 28, 2024
Hello Valued customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com