Customer reviews from worx.com
WORX - WG163.9 20V Power Share GT 3.0 12" Cordless String Trimmer & Wheeled Edger - Tool Only - Black
Average customer rating
4.6
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
94
4 Stars
13
3 Stars
5
2 Stars
3
1 Star
5
91%of customers recommend this product.
(
95 out of
104)
Customer Reviews for WORX - WG163.9 20V Power Share GT 3.0 12" Cordless String Trimmer & Wheeled Edger - Tool Only - Black
Customer Rating
5
Excellent trimmer
on March 25, 2022
Posted by: LeviB
from Philadelphia, Pa
Gender:Male
[This review was collected as part of a promotion.] This is my 3rd one. It works so well, I introduced one to my sister and daughter. So very easy to assemble, use and charge!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Amazing Dynamic Duo!
on November 15, 2021
Posted by: DocRoc
from LeClaire, Iowa
Gender:Male
I could not be happier with this combo. I bought it a couple of years ago and both tools have outperformed anything I’ve ever owned before. Great job Worx!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Love it!
on September 25, 2021
Posted by: Clb2021
from West Columbia, SC
Gender:Female
[This review was collected as part of a promotion.] The trimmer is easy to use and I like the upgraded lithium battery. Holds charge much longer. The blower works really good for my needs.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great investment
on September 23, 2021
Posted by: Silver fox 70
from Moosic, Pa.
Excellent multi use to set positions for trimming different types of areas. Blower also works great.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great. Light weight!
on September 12, 2021
Posted by: Trishie88
from Lawndale, N C
Gender:Female
My husband ordered my first one over three years ago. Love it! Light weight and so easy to handle. I just ordered my second one to have on hand if the first one broke. That’s how much I love this weed eater and the batteries last a long time.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Love this thing
on August 16, 2021
Posted by: KevinM859
from Lititz, Pa.
Gender:Male
[This review was collected as part of a promotion.] This is my second trimmer. Have had this tool for ten years now and am passing the first to someone that needs a trimmer. So I got myself a new one.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Worst line feed system ever
on April 11, 2021
Posted by: TommyboyOla
from Kansas
Gender:Male
I have owned this model for over three years.This would be a great product if it were not for the lousy command feed system. It does not work. I tried everything, including contacting Worx. The only way I can get the line to feed is to shut it off and hit the button near the spool. I ordered Worx factory replacement spools, tried my own, and nothing works. The push button system is worthless. Too make it even worse, the string breaks off frequently.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, April 12, 2021
Thank you for sharing your experience and review! We greatly appreciate your feedback as it gives us a better understanding of where we need to improve. I recommend unwinding and rewinding the spool to make sure the line is not overlapping or stuck together. Since the trim line is biodegradable, it can melt and stick together causing the line to not feed properly. If it's still not working, you can try another spool; it may be that particular spool has a problem feeding the line or breaking easily. You can also try resetting the auto feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto feed feature.I am more than happy to help. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on September 25, 2020
Posted by: Gilley
from South Haven mi
Gender:Male
I bought this a month ago and love it
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, December 8, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com