Customer reviews from worx.com
WORX - WG163.9 20V Power Share GT 3.0 12" Cordless String Trimmer & Wheeled Edger - Tool Only - Black
Average customer rating
4.6
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
93
4 Stars
12
3 Stars
5
2 Stars
3
1 Star
5
91%of customers recommend this product.
(
94 out of
103)
Customer Reviews for WORX - WG163.9 20V Power Share GT 3.0 12" Cordless String Trimmer & Wheeled Edger - Tool Only - Black
Customer Rating
3
Blade on the line guard got broken
on July 10, 2020
Posted by: Anonymous
from Sycamore IL
Gender:Male
[This review was collected as part of a promotion.] I bought this a month ago and the blade that cuts the line got broken. Is this covered by warranty? I hate cutting those line with scissor everytime i need more lines.
Response from worx.comBy Jorge V., Customer Experience, July 22, 2020
Hello there Jay! Thank you for posting your review. The cutting blade on the WORX grass trimmers is certainly covered under our 3-year warranty, and we would be more than happy to make this right for you! Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you with this matter!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on September 25, 2020
Posted by: Gilley
from South Haven mi
Gender:Male
I bought this a month ago and love it
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, December 8, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Worst line feed system ever
on April 11, 2021
Posted by: TommyboyOla
from Kansas
Gender:Male
I have owned this model for over three years.This would be a great product if it were not for the lousy command feed system. It does not work. I tried everything, including contacting Worx. The only way I can get the line to feed is to shut it off and hit the button near the spool. I ordered Worx factory replacement spools, tried my own, and nothing works. The push button system is worthless. Too make it even worse, the string breaks off frequently.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, April 12, 2021
Thank you for sharing your experience and review! We greatly appreciate your feedback as it gives us a better understanding of where we need to improve. I recommend unwinding and rewinding the spool to make sure the line is not overlapping or stuck together. Since the trim line is biodegradable, it can melt and stick together causing the line to not feed properly. If it's still not working, you can try another spool; it may be that particular spool has a problem feeding the line or breaking easily. You can also try resetting the auto feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto feed feature.I am more than happy to help. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Worx automated lawn mower
on March 28, 2022
Posted by: Anonymous
from Indian Trail, NC
Gender:Male
[This review was collected as part of a promotion.] I’m so excited about the Worx lawnmower, that I ordered a second for my front and side portion of my yard. I needed two because I have an aluminum fence. Well worth the money. These will pay for themselves in a total of 10 months.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Lighter and easier than my old gas trimmer.
on May 19, 2022
Posted by: Rocky74
from Alabama
Gender:Male
[This review was collected as part of a promotion.] Perfect for me, I can use the same batteries from my other 3 WORX tools.
Written by a customer while visiting worx.com
Customer Rating
4
Lightweight and Easy to Use
on May 21, 2022
Posted by: NonnaDonna
from Temple, TX
Gender:Female
[This review was collected as part of a promotion.] I really enjoy working in my yard with this weed trimmer. It’s lightweight and easy to work with. Not really thrilled with the edging feature as much as I’d hoped but I’m still happy with the product
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
EASY TO USE
on May 22, 2022
Posted by: EAGLE69
from eastlake,oh
Gender:Male
[This review was collected as part of a promotion.] LITEWEIGHT EASY TO MAINTAIN
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Better then the others
on May 23, 2022
Posted by: Fgarr
from Aston
Gender:Male
This tool is so much better than the one I had I have upgraded all my power tools to Worx
I would recommend this to a friend!
Written by a customer while visiting worx.com