Customer reviews from wyze.com
Wyze - 2k Smart Lightbulb WI-Fi Security Camera with Color Night Vision & Dimmable 800 Lumen Bulb - White
Average customer rating
4
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
88
4 Stars
32
3 Stars
18
2 Stars
16
1 Star
12
81%of customers recommend this product.
(
119 out of
147)
Customer Reviews for Wyze - 2k Smart Lightbulb WI-Fi Security Camera with Color Night Vision & Dimmable 800 Lumen Bulb - White
Posted by: Mark Trent
Verified Purchase:Yes
This piece of junk keeps going offline can't get it back online unless I unscrew the bulb screw it back in I'm terribly disappointed that it doesn't have pain till on it
Response from wyze.comBy Maribeth, Wyze, November 20, 2025
Thank you for sharing your feedback with us, and I'm really sorry to hear about the trouble you're experiencing with your device. It’s understandably frustrating when the camera keeps going offline and only comes back after unscrewing and reinstalling it. We also hear your disappointment regarding the lack of pan/tilt functionality.
Frequent offline issues can sometimes be caused by connection or power interruptions, and a few steps may help:
Power cycle the device by turning the switch off for a few seconds and back on.
Ensure the bulb or camera is fully and securely screwed in, as a loose connection can cause drop-offs.
Check Wi-Fi strength in the location, since weak signals can lead to repeated offline behavior.
Try a factory reset if the issue continues, and set the device up again fresh in the Wyze app.
If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue and look into deeper troubleshooting or next steps if needed.
We appreciate you taking the time to share this feedback, and we want to help get things working properly for you.
Frequent offline issues can sometimes be caused by connection or power interruptions, and a few steps may help:
Power cycle the device by turning the switch off for a few seconds and back on.
Ensure the bulb or camera is fully and securely screwed in, as a loose connection can cause drop-offs.
Check Wi-Fi strength in the location, since weak signals can lead to repeated offline behavior.
Try a factory reset if the issue continues, and set the device up again fresh in the Wyze app.
If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue and look into deeper troubleshooting or next steps if needed.
We appreciate you taking the time to share this feedback, and we want to help get things working properly for you.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from NC
Verified Purchase:Yes
So easy to install, works great, let's you keep your fixture
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: TalibBAsh
from CO
Verified Purchase:Yes
I like the simplicity and convenience of the Bulb Cam.I have a wish and a concern.... The Wish... Bulb Cam PAN... The concern... What do we do if/when the bulb fails??
I would recommend this to a friend!
Response from wyze.comBy Maribeth, Wyze, November 22, 2025
Thank you for sharing your thoughts and feedback! We appreciate your interest in the Wyze Bulb Cam.
Regarding your wish for a pan feature: the Bulb Cam cannot pan or tilt remotely via the app, but you can manually rotate and adjust its position, including lowering it slightly for a different view.
For your concern about bulb failure: if the Bulb Cam or its accessory bulb fails, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we can help diagnose the issue and provide guidance on warranty or replacement options.
We’re always here to help with any questions or support you may need!
Regarding your wish for a pan feature: the Bulb Cam cannot pan or tilt remotely via the app, but you can manually rotate and adjust its position, including lowering it slightly for a different view.
For your concern about bulb failure: if the Bulb Cam or its accessory bulb fails, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we can help diagnose the issue and provide guidance on warranty or replacement options.
We’re always here to help with any questions or support you may need!
Written by a customer while visiting wyze.com
Posted by: Anonymous
Verified Purchase:Yes
Just what I wanted. A view to my front door not to the street.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: TDL
from Plymouth MN
Verified Purchase:Yes
Excellent --- very easy to use. Was very simple to setup also!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Red Rooster
from Northern Virginia
Verified Purchase:Yes
Excellent video quality. Viewing area accommodates flexibility to zoom in to an area of specific interest, if desired. The software offers a full suite of flexibility including time lapse recording with selectable intervals. The developer might consider a PTZ option for remote control.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
2
Works, just wish the alerts loaded from my SD card
on November 26, 2025
Posted by: Me
Verified Purchase:Yes
Works, just wish the alerts loaded from my SD card used to.
My other cameras get video alerts, new ones don't. I have to go dig around in my SD card to see event alerts, when it should be really simple for the app to just load straight to the SD card. But Wyze wants to lock you into a subscription.
I think this is the last camera I get before I self host
My other cameras get video alerts, new ones don't. I have to go dig around in my SD card to see event alerts, when it should be really simple for the app to just load straight to the SD card. But Wyze wants to lock you into a subscription.
I think this is the last camera I get before I self host
No, I would not recommend this to a friend.
Response from wyze.comBy Maribeth, Wyze, November 27, 2025
Thank you for sharing your feedback, we truly understand how frustrating it can be when SD card event access doesn’t work the way you expect, especially when your older cameras handled this more smoothly.
Wyze Bulb Cam does support local recording to a microSD card (8–32 GB FAT32 or up to 256 GB exFAT), and you should be able to view those recordings through the app. If the app isn’t loading SD card events, this can sometimes be caused by app limitations or issues with the microSD card itself. We have troubleshooting steps available if the camera isn’t detecting or recording to the card.
Cloud-based event alerts do require a Wyze subscription, but you can continue storing and reviewing local footage on your SD card without one. We hear your frustration about wanting a more seamless local-only experience, and your feedback is extremely valuable as we work to improve this.
If you have not, please reach out to our Wizards team so we can help diagnose the issue: https://support.wyze.com/hc/en-us
We're here to help get things working the way you need.
Wyze Bulb Cam does support local recording to a microSD card (8–32 GB FAT32 or up to 256 GB exFAT), and you should be able to view those recordings through the app. If the app isn’t loading SD card events, this can sometimes be caused by app limitations or issues with the microSD card itself. We have troubleshooting steps available if the camera isn’t detecting or recording to the card.
Cloud-based event alerts do require a Wyze subscription, but you can continue storing and reviewing local footage on your SD card without one. We hear your frustration about wanting a more seamless local-only experience, and your feedback is extremely valuable as we work to improve this.
If you have not, please reach out to our Wizards team so we can help diagnose the issue: https://support.wyze.com/hc/en-us
We're here to help get things working the way you need.
Written by a customer while visiting wyze.com
Posted by: SFW
from Livermore CA
Verified Purchase:Yes
A simple lightbulb and camera should have some simple instructions. It’s not simple to change settings, and why is there a duplicate automation produced every time you activate an automation, and why on the events does it only show motion and not person, pet or vehicle like it used to? No easy way to research other than back and forth with the help page. I want information to show me quickly and succinctly how to fix and tweak it, not clicking page after page to try to find what I want.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 27, 2025
Hi there! Thank you for sharing your feedback and concerns. We truly understand how important it is to have a straightforward experience with your Wyze Bulb Cam and Wyze Bulb Color. Here’s a quick and clear guide to help you address the issues you mentioned:
1. Duplicate Automations
Go to the Home tab in the Wyze app and tap Automations.
If you see duplicate automations, we recommend deleting all automations and then adding them back one by one, testing after each addition to ensure there are no conflicts or duplicates.
This helps prevent interference and keeps your setup clean.
2. Event Recording Shows Only Motion (Not Person, Pet, or Vehicle)
In the Wyze app, navigate to your Wyze Bulb Cam’s settings > Event Recording.
Make sure Motion is enabled and select All Events.
Tap Customize Detections.
Ensure the boxes for Tag and Notify are checked next to Other Motion.
If you have a Wyze Service subscription, you can select specific AI recordings (Person, Pet, Vehicle) by checking the relevant options in the Tag and Notify columns.
Note: An active subscription is required for AI event types like Person, Pet, or Vehicle.
3. Quick Troubleshooting Steps
If the light isn’t turning on with motion, check for interfering automations as above.
Power cycle your Wyze Bulb Cam by turning off the socket via the light switch for 10 seconds, then turning it back on.
For persistent issues, consider a factory reset:
Remove any microSD card.
With the camera powered on, press and hold the setup button on the bottom for 10 seconds until the status light turns solid red, then flashes red.
Set up the device as new.
For more details, you can visit our Wyze Bulb Cam Troubleshooting Guide ( https://support.wyze.com/hc/en-us/articles/375188312118030.
We’re always here to help make your experience smoother! If you have more questions or need step-by-step assistance, please let us know.
1. Duplicate Automations
Go to the Home tab in the Wyze app and tap Automations.
If you see duplicate automations, we recommend deleting all automations and then adding them back one by one, testing after each addition to ensure there are no conflicts or duplicates.
This helps prevent interference and keeps your setup clean.
2. Event Recording Shows Only Motion (Not Person, Pet, or Vehicle)
In the Wyze app, navigate to your Wyze Bulb Cam’s settings > Event Recording.
Make sure Motion is enabled and select All Events.
Tap Customize Detections.
Ensure the boxes for Tag and Notify are checked next to Other Motion.
If you have a Wyze Service subscription, you can select specific AI recordings (Person, Pet, Vehicle) by checking the relevant options in the Tag and Notify columns.
Note: An active subscription is required for AI event types like Person, Pet, or Vehicle.
3. Quick Troubleshooting Steps
If the light isn’t turning on with motion, check for interfering automations as above.
Power cycle your Wyze Bulb Cam by turning off the socket via the light switch for 10 seconds, then turning it back on.
For persistent issues, consider a factory reset:
Remove any microSD card.
With the camera powered on, press and hold the setup button on the bottom for 10 seconds until the status light turns solid red, then flashes red.
Set up the device as new.
For more details, you can visit our Wyze Bulb Cam Troubleshooting Guide ( https://support.wyze.com/hc/en-us/articles/375188312118030.
We’re always here to help make your experience smoother! If you have more questions or need step-by-step assistance, please let us know.
Written by a customer while visiting wyze.com