Customer reviews from kitchenaid.com
KitchenAid - 2.2 Cu. Ft. Countertop Microwave - Stainless Steel
Average customer rating
3.9
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
10
4 Stars
1
3 Stars
4
2 Stars
1
1 Star
2
56%of customers recommend this product.
(
9 out of
16)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Countertop Microwave - Stainless Steel
Customer Rating
3
Non-preset cooking is far from easy
on March 8, 2026
Posted by: Old hand
from VA
[This review was collected as part of a promotion.] Good: the oven is powerful and does a good job of heating food without hot-spots.
Bad: 1) Instructions don’t make it clear *at all* how to control time and power settings when not using pre-sets. The steps are NOT intuitive. Thirty seconds is too long to reheat coffee that’s already warm, but figuring out how to heat it for twenty is an ordeal. The minimal documentation is outrageous, given how much the oven cost.
2) Pre-sets are in tiny print inside oven door, and unreadable.
Bad: 1) Instructions don’t make it clear *at all* how to control time and power settings when not using pre-sets. The steps are NOT intuitive. Thirty seconds is too long to reheat coffee that’s already warm, but figuring out how to heat it for twenty is an ordeal. The minimal documentation is outrageous, given how much the oven cost.
2) Pre-sets are in tiny print inside oven door, and unreadable.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
All New Kitchenaid appliances- bad decission
on April 10, 2026
Posted by: EB46395
from Grand Coulee, WA.
New home- had to replace with new
Fridge died twice replace under warranty but lost $$$ in food had to barrow neighbors mini fridge
Dishwasher died once did replace have to run on tough to get clean. (for energy rating thanks Wa.)
Microwave - 2 years and just died
Fridge died twice replace under warranty but lost $$$ in food had to barrow neighbors mini fridge
Dishwasher died once did replace have to run on tough to get clean. (for energy rating thanks Wa.)
Microwave - 2 years and just died
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 13, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 946968.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 946968.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com