Customer reviews from kitchenaid.com
KitchenAid - 2.2 Cu. Ft. Countertop Microwave - Stainless Steel
Average customer rating
4.1
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
22
4 Stars
5
3 Stars
8
2 Stars
3
1 Star
2
70%of customers recommend this product.
(
21 out of
30)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Countertop Microwave - Stainless Steel
Customer Rating
4
Beautiful but not easy to use
on September 13, 2025
Posted by: Energized bunny
[This review was collected as part of a promotion.] I love the microwave, but I do not like the control panel at all. It is very difficult to use. Just like setting the clock and I want to warm something for 5 seconds. Can't be done!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Appearance
on September 19, 2025
Posted by: Danny2025
[This review was collected as part of a promotion.] Works ok
However time indicator image does not match the oven image!!!!
However time indicator image does not match the oven image!!!!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Confusing instructions
on October 28, 2025
Posted by: balk
from Illinois
[This review was collected as part of a promotion.] I am disappointed in the "ease of use" of this microwave. I have owned and used many microwave ovens in my life and find that setting the power and cook time is overly complicated and user UNfriendly. I am still trying to figure it out even after reading the instructions, which did not help at all. Who writes your manuals? Do they proofread them, or have someone unfamiliar with the product walk through the instructions to see if they make sense? Most microwave ovens allow you to set the power by pressing Power, then a number, and set the time by pressing the Cook Time and then the time, both would be displayed in the display window, so you'd know what you selected. This is what people expect. What you have done is not an improvement.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice size with easy use
on November 19, 2025
Posted by: Jpag
from Arkansas
[This review was collected as part of a promotion.] I bought this about two months ago and have found it to be easy to use, large interior
and the warming feature is useful. This is a quality microwave.
and the warming feature is useful. This is a quality microwave.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
controller layout and options
on December 3, 2025
Posted by: cone ray
from Bettendorf, IA
[This review was collected as part of a promotion.] Bought microwave for kitchen remodel. The controller has a variety of options and power levels to cook a variety of foods and drinks.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Looks and works great!
on December 6, 2025
Posted by: God Bless Texas
from Fort Worth, TX
[This review was collected as part of a promotion.] Love the microwave. Performs well, easy to use, and the stainless steel doesn’t show fingerprints. The dimensions of this microwave and frame were great to retrofit our old microwave. Looking forward to getting the Kitchenaid wall ovens as well!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not worth the money.
on December 8, 2025
Posted by: Paula2
from PA
[This review was collected as part of a promotion.] Original purchase was replaced but alas the same problem-excessive condensation whenever I use it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 10, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave.
It is important for users to understand that the formation of condensation on the microwave door and within the oven cavity is a very common occurrence and is considered a normal part of the microwave's operation, particularly when heating foods with high moisture content.
High-moisture foods, such as vegetables, soups, beverages, and casseroles, produce significant amounts of steam as they heat up. This steam naturally rises and, upon contacting the cooler surfaces of the microwave (specifically the glass door and the interior cavity walls), it quickly cools and turns back into liquid water—this process is known as condensation.
Is condensation forming on your microwave door? Does the Microwave door glass appear wavy or rippled?
The steam that condenses on the inside surface of the microwave door is what can make the glass appear temporarily "wavy" or rippled. This visual effect is due to the layer of moisture distorting the light passing through the glass and is not a defect in the door itself.Possible Solutions:
Immediate Action: Use a clean, soft cloth or a paper towel to simply wipe the moisture off the interior surface of the door.
Moisture Dissipation (Between Glass Panes): In some designs, if moisture is noticed between the two panes of glass on the microwave door (a less common but possible occurrence), the best course of action is to promote natural evaporation. Allow the microwave door to stand open for approximately 15 minutes. This ventilation allows the moisture-laden air to escape and accelerates the natural dissipation of the trapped moisture.
Condensation Inside the CavitySymptom: Is excessive condensation accumulating on the interior walls and ceiling of the microwave cavity? Similar to the door, high-moisture foods produce steam that condenses on the cooler metal or plastic surfaces of the cavity interior. This is a clear indicator that the microwave is operating correctly and efficiently heating the food.
After cooking, use a clean, soft cloth or paper towel to wipe the moisture from the cavity walls. This practice helps maintain a clean interior and prevents potential residue buildup.
Best Practice Suggestions for Reducing Excessive Steam
While condensation is unavoidable when heating moist foods, users can take simple steps to minimize the amount of steam generated and contained within the microwave:
Covering Food is Key:
Purpose: Covering food helps in three key ways: it helps retain the food's moisture (leading to better results), it can shorten the overall cook time, and most importantly, it significantly reduces spattering and the amount of steam released into the cavity.
Recommended Covers:
Use Supplied Lids: Always utilize the lid supplied with the specific microwave-safe cookware, if available.
Alternatives: If a specific lid is not available, acceptable coverings include wax paper, paper towels, or plastic wrap that is explicitly approved for use in microwave ovens.
Proper Ventilation with Plastic Wrap:
Crucial Step: When using plastic wrap (microwave-approved), it is essential to ensure that steam can escape. The plastic wrap should be turned back or lifted at one corner to provide a small opening. This opening allows a controlled amount of steam to vent, preventing excessive pressure buildup and reducing the overall amount of condensation inside the oven.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 869306
We look forward to speaking with you.
Christy T
It is important for users to understand that the formation of condensation on the microwave door and within the oven cavity is a very common occurrence and is considered a normal part of the microwave's operation, particularly when heating foods with high moisture content.
High-moisture foods, such as vegetables, soups, beverages, and casseroles, produce significant amounts of steam as they heat up. This steam naturally rises and, upon contacting the cooler surfaces of the microwave (specifically the glass door and the interior cavity walls), it quickly cools and turns back into liquid water—this process is known as condensation.
Is condensation forming on your microwave door? Does the Microwave door glass appear wavy or rippled?
The steam that condenses on the inside surface of the microwave door is what can make the glass appear temporarily "wavy" or rippled. This visual effect is due to the layer of moisture distorting the light passing through the glass and is not a defect in the door itself.Possible Solutions:
Immediate Action: Use a clean, soft cloth or a paper towel to simply wipe the moisture off the interior surface of the door.
Moisture Dissipation (Between Glass Panes): In some designs, if moisture is noticed between the two panes of glass on the microwave door (a less common but possible occurrence), the best course of action is to promote natural evaporation. Allow the microwave door to stand open for approximately 15 minutes. This ventilation allows the moisture-laden air to escape and accelerates the natural dissipation of the trapped moisture.
Condensation Inside the CavitySymptom: Is excessive condensation accumulating on the interior walls and ceiling of the microwave cavity? Similar to the door, high-moisture foods produce steam that condenses on the cooler metal or plastic surfaces of the cavity interior. This is a clear indicator that the microwave is operating correctly and efficiently heating the food.
After cooking, use a clean, soft cloth or paper towel to wipe the moisture from the cavity walls. This practice helps maintain a clean interior and prevents potential residue buildup.
Best Practice Suggestions for Reducing Excessive Steam
While condensation is unavoidable when heating moist foods, users can take simple steps to minimize the amount of steam generated and contained within the microwave:
Covering Food is Key:
Purpose: Covering food helps in three key ways: it helps retain the food's moisture (leading to better results), it can shorten the overall cook time, and most importantly, it significantly reduces spattering and the amount of steam released into the cavity.
Recommended Covers:
Use Supplied Lids: Always utilize the lid supplied with the specific microwave-safe cookware, if available.
Alternatives: If a specific lid is not available, acceptable coverings include wax paper, paper towels, or plastic wrap that is explicitly approved for use in microwave ovens.
Proper Ventilation with Plastic Wrap:
Crucial Step: When using plastic wrap (microwave-approved), it is essential to ensure that steam can escape. The plastic wrap should be turned back or lifted at one corner to provide a small opening. This opening allows a controlled amount of steam to vent, preventing excessive pressure buildup and reducing the overall amount of condensation inside the oven.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 869306
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Everything works great
on January 16, 2026
Posted by: Rocket Bob
from San Antonio
[This review was collected as part of a promotion.] I bought this a month ago and have been very happy with its performance
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com