[This review was collected as part of a promotion.] This is my second Kitchenaid microwave as this is my go to brand. I like the overall look of this appliance, it fits in well with the other KitchenAid appliances in my kitchen . It has a lot of nice features, it is reliable and will last along time.
[This review was collected as part of a promotion.] Eay to use, an option for every usevery good results the only microwave that correctly melts and softens butter
[This review was collected as part of a promotion.] The door doesn't open properly; it gets stuck after opening just a little. It worked great for a week, but the previous one wouldn't open at all. I had to press the open door button for 30 seconds to get it to work. What is happening to the quality? This is terrible!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 26, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below: Facebook: https://www.facebook.com/KitchenAid Instagram: https://www.instagram.com/kitchenaidusa/ Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET) USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET) When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925263. We’re looking forward to hearing from you. Marie Q