Customer reviews from hp.com
HP OMEN - MAX 16" WQXGA 240Hz Gaming Laptop - AMD Ryzen AI 9 HX 375 2024 - 32GB Memory - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Shadow Black
Average customer rating
3.9
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
10
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
4
67%of customers recommend this product.
(
6 out of
9)
Customer Reviews for HP OMEN - MAX 16" WQXGA 240Hz Gaming Laptop - AMD Ryzen AI 9 HX 375 2024 - 32GB Memory - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Shadow Black
Customer Rating
4
Very powerful. But uninstalling HP Omen software bricked it.
on July 29, 2025
Posted by: Matt Gggggggg
from Charleston, SC
Verified Purchase:Yes
Runs any new games I can throw at it at 60+ FPS. In some cases runs a little faster than my 2021 PC with an RTX 3070 and i5-11600.
But attempting to remove HP/Omen bloatware and install newer drivers messed up audio outputs and volume options, then eventually bricked it. Was able to fully reset to factory from the BIOS. Works fine but now I'm afraid to uninstall anything on it from HP.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
OMEN MAX AI dev. laptop/mobile workstation.
on December 28, 2025
Posted by: Simon G.
from West Des Moines, IA
Verified Purchase:Yes
I was very happy with my purchase of the HP OMEN MAX. The price was right for my budget, and I was not disappointed by its performance... It handled demanding local AI and LLM workloads. The RTX 5080 GPU and Ryzen AI 9 processor appear to be a great combination. The machine is a powerful, stable, and well-designed laptop that feels more like a mobile workstation than a typical gaming system.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
This is as advertised. I play Wuwa at max settings and this thing doesn't even get phased. I crashed once but I think it may have been the new nvidia drivers. The one thing I wish was better (this is prolly only applicable to my setup) is that when I disable the laptop screen to just use my monitor, the laptop builtin monitor will still have back light. Every time I boot up I have to re-disable the builtin monitor to make the laptop screen complete dark. A minor issue but that's the only thing I came across that qualifies as an issue.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4
Hardware is excellent, software is bloated.
on February 22, 2026
Posted by: Njo2994
from Utah
Verified Purchase:Yes
Build quality seems great. Performs well. However too much HP bloatware that you can’t seem to get rid of. A lot of ads built in that appear every time you turn it on.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: JPopeGames
Verified Purchase:Yes
Not a bad laptop
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
1
Disappointing Lack of Disclosure on Variant Differences
on November 30, 2025
Posted by: Ponoka
Very disappointed with the lack of transparency regarding a whole plethora of missing features that are implied to be available but shown to be only available on the Intel version. I am bothered by the fact that fan cleaning only exists on the Intel model, and that Nvidia Advanced Optimus does not exist as a feature on this model. I am also disappointed with the AMD variant of the Omen Max 16 not having the option to upgrade to an OLED panel through customization. I am not sure what else has been different but it almost feels like I have been sold a different product compared to what the page and almost every reviewer online has suggested about the laptop.
Aside from glaring misrepresentation, the laptop also tends to run hot and the keys are honestly a bit squishy. I give a fairly dishonorable mention on the awkward spacebar which tilts down when pushed from the bottom half of the spacebar. It really makes the spacebar feel substantially worse than the other keys.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Rvinas
from Uruguay
Verified Purchase:Yes
Excellent performance y quality.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Hare0316
from Tulsa, Oklahoma
Verified Purchase:Yes
Awesome laptop, just wish it had a guide to update the drivers.
I would recommend this to a friend!
Written by a customer while visiting hp.com