Customer reviews from roku.com
Roku - Battery Camera for Easy Home Monitoring 1080p HD, Rechargeable, Weather-Resistant, Spotlight, Wi-Fi 6 - White
Average customer rating
4.2
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
141
4 Stars
26
3 Stars
13
2 Stars
8
1 Star
25
70%of customers recommend this product.
(
83 out of
118)
Customer Reviews for Roku - Battery Camera for Easy Home Monitoring 1080p HD, Rechargeable, Weather-Resistant, Spotlight, Wi-Fi 6 - White
Customer Rating
1
Horrible product
on September 10, 2024
Posted by: Mark5150
from Little falls Minnesota
I bought the roku indoor camera and I paid month by month and it worked fine...as soon as I signed up and paid for a full year subscription my camera quit sending me notifications no matter what I did...I ended up closing my account and lost the money I paid for the full year.. very disappointed because I can't afford much and I just wasted my money on roku..WARNING TO EVERYONE DO NOT BUY ROKU!!!!!
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 25, 2024
Hi there, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Does not last
on October 2, 2023
Posted by: PamG
from Rochester, NY
I bought this camera in February, about 8 months ago. I needed something for the front door that was wireless and this hopefully was going to be my solution. Initially, it was very difficult to set up. I had a really hard time getting it to connect properly with the base and with my network. Mind you, I work in IT, so I have a decent background in these things. I don't think it is an easy system for a non technical person at all. After I finally got it set up, it seemed to work well for a while. The first battery charge lasted about 5 months or so. In the last 2 weeks the camera stopped connecting to my wifi. I have 5 other cameras of a different brand in my home and they all connect just fine, so I know it isn't an issue with my network. I had just charged the camera a couple months prior and it said I had 79% battery left, but I brought it inside and charged it back up anyways. It finally reconnected while I had it in the house so I brought it back outside. Within one day, the battery dropped halfway and stopped connecting again. I brought it back inside again, and even though I could see the battery charging in the app, I still could not connect to the camera. I tried removing the camera and re-syncing it, but it would not find the camera at all. I gave up. I am going back to the other brand I use, this camera did not even last a year and it was a waste of my money. The other Roku camera I bought after I had this one up, also is now starting to fail (indoor 360 model, barely lasted 6 months). These cameras are junk and are not meant to last long at all. I do not recommend Roku cameras.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 24, 2023
Hi Pam, we appreciate you taking a moment to share your feedback with us. It's unusual to hear that your battery life is not performing as expected and we recommend trying an alternative charging cable and power adapter to eliminate an insufficient power source. When you are attempting to get reconnect, please double-check that your phone is not connected to a VPN and that you are using a 2.4 GHz connection rather than a 5 GHz network. Should it continue, please contact us directly at support.roku.com/contactus so we can help you find a solution. Thank you! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Felt unsafe now we don’t.
on February 2, 2024
Posted by: A Suburban Family
from Boston
We got this a couple nights ago.
Easy to install.
We had two men in hoodies try to break into our garage at 4:30 am. A neighbor saw their flashlight in her bedroom window and woke up and that scared them.
She called to tell us or we would have been in bed sleeping and could have been beaten or worse by home invaders.
We got this product and it was easy to install and went right to our phone. We slept better. I’m going out today to get a coupe more for other sides of the house.
It just helped with our peace of mind.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love it
on November 28, 2022
Posted by: Katastrophicfox
from Selmer Tn
Gender:Female
[This review was collected as part of a promotion.] So I waited a bit before writing this review because of the last camera I had through another company, I gave great reviews right off and then the issues started. First it's easy to install. Not everyone is super tech savvy so you don't need to be a rocket scientist to figure out. It comes with absolutely everything you need to install minus a screw driver. It connects to your phone and app, makes it much easier to keep up with. And you don't have to pay extra for it to work. You can connect it to your roku TV and see any movement day or night. Itbis weather proof, so no rain, sleet or snow will cause issues. Long battery life, haven't had to charge it once. And had amazing video quality. Definitely a good idea to have around your home.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Very Satisfied
on October 11, 2023
Posted by: Crystal
from Webster, Fl
I have purchased both the wireless outdoor and wired outdoor and am very pleased with both. Clear pictures and great nigh vision.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Not Winter Friendly
on February 25, 2023
Posted by: Rocko08
from Odessa, MN
A one star rating because with an operating temperature of -5ºF and if you live in the Upper Mid West, this camera is not going to perform during the winter months where the temperatures often fall below -4ºF. Not only the camera itself but the battery is not going to give you a reasonable duration of performance in that kind of temperature. The wired camera will help with the power problem but still the wired camera also has an operating temperature of -5ºF. I don't even know how you can differentiate the two camera system's camera operating temperature since I am sure the cameras themselves are the same.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Complete trash
on October 4, 2023
Posted by: Jeffery
from Compton
Disconnects constantly and it it’s incredibly hard reconnect it, it just complete trash
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 24, 2023
Hi Jeffery, thanks for taking a moment to share your connection issues with us. We would like to help! You have performed many of the basic troubleshooting steps, which is a great start. Double-check that your phone is not connected to a VPN and that you are using a 2.4 GHz connection rather than a 5 GHz network. Should it continue, please submit a log within the light bulb Settings tab and write down the log ID just in case you have to send it in to support. If the bulb continues to lose connection, please contact us directly at support.roku.com/contactus so we can help you find a solution. Thank you! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Buy something else
on March 13, 2023
Posted by: Jojo
from Montana
This camera will not notify you until a second before someone knocks on your door. Does not notify when someone pulls in the driveway. Works good if you watch it live, but if you want to be notified when someone is walking or driving into your driveway, forget it. It’s useless. Not happy and Roku will not refund. Crappy support.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com