Customer reviews from lg.com
LG - 30-in Wide 5.8 Cu. Ft. Slide-In Gas True Convection Smart Range with 5 Burners EasyClean, Air Fry and Premium Handle - Stainless Steel
Average customer rating
3.7
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
7
4 Stars
4
3 Stars
2
2 Stars
2
1 Star
2
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for LG - 30-in Wide 5.8 Cu. Ft. Slide-In Gas True Convection Smart Range with 5 Burners EasyClean, Air Fry and Premium Handle - Stainless Steel
Posted by: McFU
from Atlanta, GA
Verified Purchase:Yes
We have had this stove for a year and love it. The only issue we have had is getting replacement parts for the black stainless steel finish. Nothing wrong with the product, it was our fault that the finish got messed up.
Love using the Giant AirFry basket.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy LG Digital Care Team, October 7, 2025
Hey there! 😊 So glad to hear you're loving your LG stove! If you need help tracking down those replacement parts, just let us know, we’re here to help! We hope you keep enjoying your new kitchen upgrade. Just send us a DM in case you have any question @LGUSSupport. ~Kimmy
Written by a customer while visiting lg.com
Posted by: De623
Verified Purchase:Yes
The oven racks are not flushed. Everything we baked steam or air topples over. It creates a big mess.
Response from lg.comBy LG, October 21, 2025
Hello there. Thank you for sharing your experience with us regarding your oven racks and the issues you've encountered with items on the racks tipping over. We understand your inquiry about the racks not being flushed or level.
The leveling of the oven racks is essential for safety and consistent cooking performance. If the racks appear uneven, it could be related to how they are inserted into the oven cavity or the overall level of the appliance itself.
A critical troubleshooting step is to first check if the entire range or oven unit is level. Use a carpenter's level on the cooktop surface to ensure the appliance is sitting flat. If it is not, adjust the leveling legs located at the bottom of the range. If the appliance is level and the racks still do not sit correctly, inspect the rack support guides inside the oven cavity for any warping or damage that might be causing the issue. You can find general information on range and oven installation and leveling on our support page: https://www.lg.com/us/support/help-library/lg-range-installation-CT10000018-20150170462006
Your feedback is important, and we'd like to explore this further to ensure your oven racks are sitting properly for a stable baking surface. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
The leveling of the oven racks is essential for safety and consistent cooking performance. If the racks appear uneven, it could be related to how they are inserted into the oven cavity or the overall level of the appliance itself.
A critical troubleshooting step is to first check if the entire range or oven unit is level. Use a carpenter's level on the cooktop surface to ensure the appliance is sitting flat. If it is not, adjust the leveling legs located at the bottom of the range. If the appliance is level and the racks still do not sit correctly, inspect the rack support guides inside the oven cavity for any warping or damage that might be causing the issue. You can find general information on range and oven installation and leveling on our support page: https://www.lg.com/us/support/help-library/lg-range-installation-CT10000018-20150170462006
Your feedback is important, and we'd like to explore this further to ensure your oven racks are sitting properly for a stable baking surface. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
RACKS NOT FLUSH IN I EN. EVERYTHING COMES OUR LOP.
on December 25, 2023
Posted by: De623
from Houston Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this range a year ago. Unfortunately the racks are not sitting flushed. All my cakes come out half bigger than the other. But this thanksgiving when I did the Turkey it toppled over and split. The racks just don’t sit flush. PLEASE HELP ME.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 10, 2024
Hi there, we're grateful for the time you took out of your day to write us this feedback. Please know that we work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Trust us when we say that your comments do not go unnoticed. Please send us a private message on Facebook or X using the handle @LGUSSupport with the serial/model number of your unit and a good contact number so that we can aid in a speedy resolution. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Krol
from Detroit, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the oven but range cooktop is not easily used. Middle burner is too close to other burners
Pros: Style/Design, Features/Settings
Quality
3
Features
5
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, November 1, 2023
Thanks for sharing your experience with us! We're always looking for ways to improve our products, and your feedback is crucial in helping us do that. If you wouldn't mind sharing this on our feedback page (http://spr.ly/6426ullxj) we'd love to hear more of your ideas! ~Ave
Written by a customer while visiting lg.com
Posted by: Krol
from Shelby Twp, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not happy with the middle flame burner. The burner is too short for the included griddle and when the griddle is in use, a pot or pan does not sit centered on the flame
Pros: ease of use
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
Ugh
on August 27, 2023
Posted by: Lizzy2374
from Az
Cooks fine But overall I hate this range. It is absolutely impossible to clean. Shortly after we got it, the greats scratched the metal parts. The greats no matter what I do never look clean. I wish I could return this.
Quality
2
Features
3
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, September 7, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your experience with us fell short of your expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements to our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns you are reporting. We, along with the community, appreciate your kindness in sharing today. http://spr.ly/6420PICfQ `Tanisha
Written by a customer while visiting lg.com
Posted by: Lon1538
from Delaware, Ohio
Verified Purchase:Yes
We’ve been using the range for over a year and love it. The only negative we have is the griddle between the burners. It works great but sometimes gets in the way of larger pans. Good thing you made it re-movable.
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Milt and Manda
from Mountain rest , SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] After having our gas range / oven for about a month we absolutely love it ! It heats so quickly and cooks everything evenly. Would definitely buy lg again in the future . We did buy the range gaurd for the bottom to help with keeping it clean . Beautiful oven , very pretty blue inside 💙
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, June 23, 2023
It was a pleasure serving you [and your family]. We really appreciate you taking the time to share your feedback and being so open with us. It's customers like you that make our jobs meaningful. We look forward to your next review. We know that you will have something tasty coming our way soon. ~Tanisha
Written by a customer while visiting lg.com