Customer reviews from https://www.asus.com
ASUS - ROG Zephyrus G14 14" OLED 3K 120Hz Gaming Laptop - AMD Ryzen AI 9 HX - 32GB RAM - NVIDIA GeForce RTX 5070 Ti - 2TB SSD - Eclipse Gray
Average customer rating
2
(1 Review)
Rating breakdown 1 review
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Customer Reviews for ASUS - ROG Zephyrus G14 14" OLED 3K 120Hz Gaming Laptop - AMD Ryzen AI 9 HX - 32GB RAM - NVIDIA GeForce RTX 5070 Ti - 2TB SSD - Eclipse Gray
Posted by: Frustrated44
Frequency of use:Daily
Verified Purchase:Yes
The first model I received crashed often and got stuck in reboot errors. The WiFi adapter functioned poorly and was constantly dropping out, making it impossible to game online or stream without interruption.
ASUS replaced the model for me after some pleading and the new one I recieved has the exact same issue with the wireless network adapter and ASUS does not seem to have a fix for what I am finding out is a common, known issue. I would stay away.
Response from https://www.asus.comBy CLM, September 29, 2025
Dear Frustrated44, Thank you for your comment. We do understand the inconvenience this may have caused if you are having issues with the WIFI connection on two laptops you received. To resolve this, ensure this laptop is within range to an established wireless router or access point and internet service is working properly. Also, check if this laptop is running with the most current WLAN driver posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2025/helpdesk_download/. Additonally, ensure Windows, drivers, BIOS are updated to ensure optimum system stability and performance. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2025/helpdesk_download/. Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel
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