Customer reviews from https://www.asus.com
ASUS - ROG Strix G16 16" 2.5K 240Hz Gaming Laptop - AMD Ryzen 9 9955HX3D with 32GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
Average customer rating
4
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
4
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ASUS - ROG Strix G16 16" 2.5K 240Hz Gaming Laptop - AMD Ryzen 9 9955HX3D with 32GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
Posted by: Chris
Verified Purchase:Yes
For this specific issue I understand that there are multiple parties involved, but I am still unable to determine whether this one game (Call of Duty) is unable to pass security checks because of the Ricochet anti cheat or because of your BIOS firmware.
Response from https://www.asus.comBy Chantae, CLM, June 29, 2026
Dear Chris,
Thank you for sharing your experience with the ASUS G614FR Gaming Laptop. We sincerely apologize for the issue you have encountered with Call of Duty being unable to pass security checks, whether due to the Ricochet anti-cheat system or potential BIOS firmware interactions, and we regret the inconvenience this has caused.
To ensure we can properly investigate the issue, we kindly advise contacting our support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to review the case in detail and assist you with the most effective solution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506006726-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS G614FR Gaming Laptop. We sincerely apologize for the issue you have encountered with Call of Duty being unable to pass security checks, whether due to the Ricochet anti-cheat system or potential BIOS firmware interactions, and we regret the inconvenience this has caused.
To ensure we can properly investigate the issue, we kindly advise contacting our support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to review the case in detail and assist you with the most effective solution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506006726-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Josh Remm
Verified Purchase:Yes
Love it so far, where is my 007 code for the 50 series?
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Paito
Verified Purchase:Yes
Excellent product—it is a wonderful experience, very fast and dynamic. I really like the light combinations.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
So far it it seems rather solid, and working quite nicely. I have replaced Windows with Linux Mint. Keyboard is pretty good.
Written by a customer while visiting https://www.asus.com
Posted by: Train Driver
Frequency of use:Daily
Verified Purchase:Yes
Great laptop but limits itself to 64gb of ram when the CPU can use 96gb.
Written by a customer while visiting https://www.asus.com
Posted by: Mekadave
Frequency of use:Daily
Verified Purchase:Yes
Pro: Fast, handles any game I throw at it. Great picture quality.
Con: WLAN constantly drops signal & tries to reconnect, even after updating the drivers; wifi access point is in the same room
Written by a customer while visiting https://www.asus.com
Posted by: XoloDaddy
Frequency of use:Daily
Verified Purchase:Yes
Not as robust as former models. Its obvious that cutting cost was a goal in this laptop
Response from https://www.asus.comBy CLM, August 19, 2025
Dear XoloDaddy,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if this laptop didn't meet your expectations. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. If you have any issues or concerns with this laptop and need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if this laptop didn't meet your expectations. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. If you have any issues or concerns with this laptop and need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Safronov-
Verified Purchase:Yes
It is awesome I like it !! 200fps in Warzone and 200fps in dota 2
Written by a customer while visiting https://www.asus.com