Customer reviews from https://www.asus.com
ASUS - ROG Strix G16 16" 2.5K 240Hz Gaming Laptop - AMD Ryzen 9 9955HX3D with 32GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
Average customer rating
3.8
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
2
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
0
Customer Reviews for ASUS - ROG Strix G16 16" 2.5K 240Hz Gaming Laptop - AMD Ryzen 9 9955HX3D with 32GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
Posted by: MSGT Mike
Frequency of use:Daily
Verified Purchase:Yes
Great gaming machine! Graphics, keyboard and power are outstanding!
Written by a customer while visiting https://www.asus.com
Posted by: Safronov-
Verified Purchase:Yes
It is awesome I like it !! 200fps in Warzone and 200fps in dota 2
Written by a customer while visiting https://www.asus.com
Posted by: Mezini
Verified Purchase:Yes
Laptop Issues
My laptop is having some issues that I believe need to be addressed in a new update:
My laptop is having some issues that I believe need to be addressed in a new update:
It gets hot for no apparent reason, even when I'm in a cold room and it's sitting on a flat surface.
The fan keeps running while the laptop is in sleep mode, even with only AutoCAD open.
The screen flashes occasionally, but then it starts flashing repeatedly.
I think these problems could be resolved with a new software update
The fan keeps running while the laptop is in sleep mode, even with only AutoCAD open.
The screen flashes occasionally, but then it starts flashing repeatedly.
I think these problems could be resolved with a new software update
Response from https://www.asus.comBy CLM, June 6, 2025
Dear Mezini,
Thank you for your comment.
We do understand your concern about thermal issues. If this laptop is overheating for no apparent reason, fan spins continuously and screen flashes randomly usually occurs when updates are being installed and applied to the System Registry. Please complete the updates, ensure Windows, drivers, BIOS and applications, especially Armoury Crate, are updated. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g16-2025-g614/helpdesk_download/ . You may need to reconfigure your system, video, game, application and performance mode settings using the most current Armoury Crate utlity version. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your concern about thermal issues. If this laptop is overheating for no apparent reason, fan spins continuously and screen flashes randomly usually occurs when updates are being installed and applied to the System Registry. Please complete the updates, ensure Windows, drivers, BIOS and applications, especially Armoury Crate, are updated. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g16-2025-g614/helpdesk_download/ . You may need to reconfigure your system, video, game, application and performance mode settings using the most current Armoury Crate utlity version. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Chicken21
Frequency of use:Daily
Verified Purchase:Yes
The performance of the laptop is generally good within its price, and the X3D CPU comes in handy on competitive fps games. However, something I'd like to see is the improve of the software optimization and stability, because of this, I needed to reinstall Windows and costed me some time.
Written by a customer while visiting https://www.asus.com
Posted by: XoloDaddy
Frequency of use:Daily
Verified Purchase:Yes
Not as robust as former models. Its obvious that cutting cost was a goal in this laptop
Response from https://www.asus.comBy CLM, August 19, 2025
Dear XoloDaddy,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if this laptop didn't meet your expectations. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. If you have any issues or concerns with this laptop and need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if this laptop didn't meet your expectations. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. If you have any issues or concerns with this laptop and need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com