Customer reviews from kitchenaid.com
KitchenAid - 30" Built-In Downdraft Electric Induction Cooktop with 4 Cooking Zones and Quiet Ventilation - Black
Average customer rating
3.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for KitchenAid - 30" Built-In Downdraft Electric Induction Cooktop with 4 Cooking Zones and Quiet Ventilation - Black
Customer Rating
2
Good idea, poor execution
on November 16, 2025
Posted by: Brett71
from Portland, OR
We bought this cooktop after hearing great things about induction. Our prior cooktop was also a Kitchenaid, but was a standard electric model. Induction does work great and heats quickly and evenly. Our issue is with the general quality of this product, especially given the price. Within two days of installation the cooktop is scratched from normal use; we didn't have issues like this with our last cooktop. The quality of the ceramic is poor and I'm concerned that within a year it's going to look terrible. The user interface is also poorly designed. The touch interface doesn't come close to the ease of use of modern technology. When you touch it doesn't always register, and the layout is not great. My wife and I both work in tech and expect better for such. high priced appliance (I work in software engineering, she's on the design side). This cooktop has ensured that our next stove will be gas with knobs and not Kitcheaid.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 19, 2025
Thank you for sharing your experience with us. We regret to hear that your Cooktop is not living up to your standards. If you have any questions or concerns with your Cooktop, please reach out to us directly via Private Message on Facebook at http://spr.ly/642979UXV or Direct Message on Instagram at http://spr.ly/642079UXn. When responding, please include your contact information, Cooktop model/serial number, and reference Case # 841187.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Just what we wanted
on December 25, 2025
Posted by: Dinah Lou
from Pensacola, FL
[This review was collected as part of a promotion.] Took a little getting used to but after getting it figured out it is a dream to use.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com