Customer reviews from brother-usa.com
Brother - P-touch PT-N20 Personal Desktop Label Maker with Btag Tape, Great for Personalization and Storage/Organization - White
Average customer rating
4.5
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
12
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
0
Customer Reviews for Brother - P-touch PT-N20 Personal Desktop Label Maker with Btag Tape, Great for Personalization and Storage/Organization - White
Customer Rating
5
Easy to Use
on December 18, 2025
Posted by: jennys129_2819
[This review was collected as part of a promotion.] As a teacher, I have issues with organization. This label maker is so easy to use to make labels for all my files and folders at work! I also have young kids so I am using it to label their toy bins. It’s lightweight and portable. I like the different formatting options as well. I recommend!
Written by a customer while visiting influenster.com
Customer Rating
2
on December 25, 2025
Posted by: Terry
from Alaska
Bought P-Touch. Was told I need to purchase power adapter for unit. Took several minutes to even find out what adapter was needed after taking several minutes to find a place to download the user guide. What happened to Brother. They are so worried about covering their own butts that they can not make products and have great support like they use to. Sad really.
Response from brother-usa.comBy Brother Customer Service, December 29, 2025
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you had issues finding the correct power adaptor for your Brother PT-N20. I sincerely apologize for any inconvenience this issue may have caused you. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/PTN20
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/PTN20
Written by a customer while visiting brother-usa.com
