Response from weber.comBy Consumer Care, Weber, November 21, 2025
Thank you for your feedback. We are sorry to hear the left burner would not ignite. We sincerely apologize for the inconvenience this has caused you. Rest assured, we are working to ensure we get you back to grilling. Please don’t hesitate to reach out to us for further assistance. Thank you!
My first grilling experence with the Weber was hambergers (surprise). Everything was perfect. What made me very happy was the Weber Cover. It was tightened with Velcro straps. Brilliant idea.
We bought a spirit grill I don't like the 2 burners in the middle i like them back and front and side. I also hate that there is not back on the grill CATS AND ANIMALS ARE GETTING INSIDE FOR THE GREASE PAN AND CLEANING BRUSH! I have found our brush in the yard.....
Response from weber.comBy Consumer Care, Weber, August 5, 2025
We value your feedback. Thank you for sharing your experience with us. We are sorry for the disappointment with your new grill. We are always listening to our grillers to evolve and improve our products.
We would like to offer our support. Please look for our email outreach shortly. Thank you!
I've had many Weber products over the years. This one is to replace a pellet grill from a different manufacturer that tried to be both a smoker and a grill and didn't do a great job at either. So now I have a nice Weber Propane grill to go with my Weber Smoky Mountain and things are great again.
Grill is built very well. Cleaning is easy to do. When you want hot and sizzle…it produces quickly. I bought the 210-two burner which is very capable for cooking for four peeps.
You have taken a great model and turned the new version into a piece of junk. No electric starter and no gas gage are great reasons not to buy this model. I bought sight unseen as I trusted you that this model would be like past models. I was very wrong to trust you that way.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 5, 2025
Thank you for being a longtime Weber griller. We appreciate your feedback, and we are sorry to hear you are disappointed with your new Spirit grill. We are always listening to feedback from our fans to help us evolve and improve our products.
We would like to know more about your experience and offer our support. Please look for an email from our Care team shortly. Thank you!
Awesome grill. Easy to use. Like the fact each burner has its own ignition to start.
Response from weber.comBy Weber grills, April 13, 2025
Congratulations on your new Spirit E-210! We are so excited to hear you are enjoying your new grill! If there is anything we can do to help please let us know. Our Care team is reaching out to follow up. Please look for our email outreach soon. Thank you!
With the lousy weather, I haven't had a chance to use it fully as yet. Get back in a month or two
Response from weber.comBy Weber grills, April 15, 2025
Congratulations on your new Spirit E-210! Sorry to hear you have not had a chance to use it yet because of the weather. Our Care team will be reaching out to see how we can help. Please look for an outreach email from us soon. Thank you!