Customer reviews from us.roborock.com
Roborock - Saros Z70 Robot Vacuum & Mop, OmniGrip Arm, 22,000Pa Suction, 3.14" Ultra Slim, Obstacle Avoidance, AdaptiLift Chassis - Silver
Average customer rating
4.3
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
18
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
3
92%of customers recommend this product.
(
11 out of
12)
Customer Reviews for Roborock - Saros Z70 Robot Vacuum & Mop, OmniGrip Arm, 22,000Pa Suction, 3.14" Ultra Slim, Obstacle Avoidance, AdaptiLift Chassis - Silver
Customer Rating
1
Useless
on October 30, 2025
Posted by: Fieldy
A useless piece of crap. It gets stuck almost every time and I have to pull it out. More than once it just shut itself off after bumping into a child seat. The robo-arm is utterly useless—works maybe 1 time out of 10. The last straw was when it failed to detect dog poop and smeared it all over the floor and carpets. I’m tossing it in the trash and wouldn’t recommend anyone waste this much money on this marketing crap.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, November 1, 2025
Hi, We are so sorry to know that there are issues with your robot vacuum.in this case, we are willing to help to resolve the issues. Please contact our support service team
Written by a customer while visiting us.roborock.com
Posted by: Jason B
Verified Purchase:Yes
I got this due to the arm but it's less than useless. It can't pick up anything but light shoes so no sneakers or mens shoes. Every day I come downstairs and the robot is "stuck" with its arm out and it has nothing in the arm. I have no idea why since there's nothing around it to pick up.
Doesn't pick up cat toys or socks either.
Written by a customer while visiting us.roborock.com
Customer Rating
1
Terrible stay away from this company
on March 4, 2026
Posted by: GFyourself
I don't know how they can sell this product. It absolutely does not work sent this back before 30 days were up. No clue how this company is allowed to operate in the US market and charge customers these ridiculous prices for products that don't works. Good luck picking anything up with that claw it is just an absolute gimmick.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 5, 2026
We are truly sorry to hear about your experience and completely understand your frustration. It’s disappointing to learn that the product did not perform as expected and that you felt the need to return it. We take feedback like yours very seriously and will share it with our team to help improve our products and services. If there’s anything we can still assist you with regarding your return or any unresolved issues, please don’t hesitate to reach out to us directly. We genuinely want to help.
Written by a customer while visiting us.roborock.com
Posted by: Sergeant603
Verified Purchase:Yes
This robot has been near perfect thus far. App is easy to use, object avoidance is great, has relentlessly picked up after our husky daily.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Works well
on March 4, 2025
Posted by: BB
Was a little skeptical at first but the set up was a breeze and then it was off to work. I no longer have to worry about mopping glad I made the investment.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Meme
Verified Purchase:Yes
Love it i buy it as a gift for my mother to help her clean the house
Written by a customer while visiting us.roborock.com
Posted by: Danielle
Verified Purchase:Yes
Life-changing. We live in an old house and had a little mouse visiting us this winter, which sent me over the edge about keeping our floors cleaner than ever. My partner and I just can’t keep up vacuuming, sweeping, mopping this dusty old place so I bought this and crossed my fingers. I’m obsessed. It cleans 3 times a week and our place has never felt tidier! Though a bit pricey, it’s well worth it in my eyes.
I’ve convinced two other friends to buy the same model!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Karenj
Verified Purchase:Yes
After reading reviews for the vac and mop models we decided on purchasing roborock. We are glad we did! We love our new floor vac. The suction is great and cleans really well. We have 2 dogs and we set the vacuum to clean every evening and wake up to clean floor. We definitely would recommend.
Written by a customer while visiting us.roborock.com