Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 1-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.6
(647 Reviews)
Rating breakdown 647 reviews
5 Stars
531
4 Stars
50
3 Stars
12
2 Stars
11
1 Star
43
85%of customers recommend this product.
(
291 out of
344)
Customer Reviews for Roku - Indoor Camera - Home Security - 1-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
5
Great camera for keeping an eye on your place
on December 6, 2022
Posted by: CCHR
from Boynton Beach, FL
I needed an indoor camera to keep an eye on my 4 pound puppy that eats my sofa. The camera was very easy to install and with the clear picture that is available on the Roku app I can see everything going on in the room. I can talk to her and say NO or hit the alarm to get her attention and stop her bad behavior. This camera is just what I needed to save my sofa.
Written by a customer while visiting roku.com
Customer Rating
1
Fix audio and this camera would be 5 stars
on December 4, 2022
Posted by: Krissy
from Mississippi
So 1st... I love Roku products and am a long time customer since the very first streaming device. We have a Roku TV in every room at home and several throughout our 2 businesses. I also recently bought the wired doorbell camera.
About this indoor camera...
Installation was a breeze. It took all of about 10 minutes from opening the package, placing it in my desired location and connecting to wifi/Roku account. The picture quality and the detection are great. But the audio... the audio is absolutely HORRIBLE!!!!! This device might as well be video only. During playback, the background noise is so loud you can't make out what's being said. Then, when you're talking through the device, the people on the other side can't hear you. It barely sounds like a whisper. I'm actually keeping it but it's definitely a disappointment.
Installation was a breeze. It took all of about 10 minutes from opening the package, placing it in my desired location and connecting to wifi/Roku account. The picture quality and the detection are great. But the audio... the audio is absolutely HORRIBLE!!!!! This device might as well be video only. During playback, the background noise is so loud you can't make out what's being said. Then, when you're talking through the device, the people on the other side can't hear you. It barely sounds like a whisper. I'm actually keeping it but it's definitely a disappointment.
I really wanted to love this.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 7, 2022
Hi Krissy, thanks for sharing your feedback with us. Our team is always on the lookout for new ways to improve our products and we’ll be sure to pass your comments about the camera's background noise along to our team.
However, the speaker should certainly be louder than a whisper when using two way audio. We have a few tips! First, power cycling your camera will soft reset your device and reset the connections. This can frequently resolve issues like yours. Next, temporarily move the camera closer to your Wi-Fi router. If your audio is improving, it could be indicative of a connectivity issue. Lastly, speaking too closely into your phone's mic may distorted the audio. You may try backing off to about 10-12 inches and speak in a fairly soft voice to see if this makes a difference.
As always, don't hesitate to reach out to us directly if we can be of any further assistance. Thank you!
-Roku Customer Advocate
However, the speaker should certainly be louder than a whisper when using two way audio. We have a few tips! First, power cycling your camera will soft reset your device and reset the connections. This can frequently resolve issues like yours. Next, temporarily move the camera closer to your Wi-Fi router. If your audio is improving, it could be indicative of a connectivity issue. Lastly, speaking too closely into your phone's mic may distorted the audio. You may try backing off to about 10-12 inches and speak in a fairly soft voice to see if this makes a difference.
As always, don't hesitate to reach out to us directly if we can be of any further assistance. Thank you!
-Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Two-way Conversation Does Not Function
on December 2, 2022
Posted by: Greg
from Arizona
I typically don't leave reviews, but apparently this is the only way to get product support. Thr two-way conversation feature is non-functional. The volume at the camera is barely audible, and I do mean 'barely'. I tried two different phones. Also, any Internet configuration with "5G" in its name will be deemed unsupported, so if you are trying to use your phone mobile hotspot, you may need to reconfigure it with a modified name. The only difference between the outdoor camera and the indoor camera appears to be the power supply. That's quite an additional expense for a bulky, water-resistant power supply. 5 GHz is unsupported. I'm disappointed with roku. I expected better. I have 8 Merkury cameras and have not had any trouble with them.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 6, 2022
Hi Gregory, thanks for sharing your feedback with us.
Please know that you can always reach a member of our team at support.roku.com/contactus. We're always happy to answer any questions or concerns that you might have with your new Roku Smart Home products!
Regarding your connection, you'll want to ensure that your Smart Home products are connected to a 2.4 GHz WiFi network rather than a 5 GHz network.
We also have a few tips that may help your two-way audio. First, power cycling your camera will soft reset your device and reset the connections. This can frequently resolve issues like yours. Next, temporarily move the camera closer to your Wi-Fi router. If your audio is improving, it could be indicative of a connectivity issue. Lastly, speaking too closely into your phone's mic may distorted the audio. You may try backing off to about 10-12 inches and speak in a fairly soft voice to see if this makes a difference.
As always, don't hesitate to reach out to us directly if we can be of any further assistance. Thank you!
-Roku Customer Advocate
Please know that you can always reach a member of our team at support.roku.com/contactus. We're always happy to answer any questions or concerns that you might have with your new Roku Smart Home products!
Regarding your connection, you'll want to ensure that your Smart Home products are connected to a 2.4 GHz WiFi network rather than a 5 GHz network.
We also have a few tips that may help your two-way audio. First, power cycling your camera will soft reset your device and reset the connections. This can frequently resolve issues like yours. Next, temporarily move the camera closer to your Wi-Fi router. If your audio is improving, it could be indicative of a connectivity issue. Lastly, speaking too closely into your phone's mic may distorted the audio. You may try backing off to about 10-12 inches and speak in a fairly soft voice to see if this makes a difference.
As always, don't hesitate to reach out to us directly if we can be of any further assistance. Thank you!
-Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great picture
on November 30, 2022
Posted by: Cupcakeninja
from Niagara falls, ny
Gender:Female
[This review was collected as part of a promotion.] I got this camera as a way to check on the house when I'm away and it works wonders. It is very user friendly and easy to set up. The camera quality is really nice and video is clear. Highly recommend to anyone looking for an indoor camera.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Sound detection issues
on November 28, 2022
Posted by: Klamm248
from Crofton, ne
Took a long time to finally get connected to phone after an hour of trying over and over again. Does not detect Fire and smoke Alarm sounds like advertised it will detect every sound except the alarm sound.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 2, 2022
Hi there, thanks for reaching out. This sounds unusual and we'd like to help.
First, make sure that your Smoke and CO alarms are turned on (they are disabled by default and must be enabled). To do so, click on the settings gear icon in your Camera, then Alarm Settings, and toggle both to the purple "on" position.
If you are still unable to get the alarm to trigger correctly, please visit support.roku.com/contactus so we can assist you directly. In the meantime, please be sure that your mobile app OS and camera firmware are both up to date with the newest OS. Thank you! -Roku Customer Advocate
First, make sure that your Smoke and CO alarms are turned on (they are disabled by default and must be enabled). To do so, click on the settings gear icon in your Camera, then Alarm Settings, and toggle both to the purple "on" position.
If you are still unable to get the alarm to trigger correctly, please visit support.roku.com/contactus so we can assist you directly. In the meantime, please be sure that your mobile app OS and camera firmware are both up to date with the newest OS. Thank you! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great camera!
on November 27, 2022
Posted by: nattie4587
from Tennessee
Gender:Female
[This review was collected as part of a promotion.] This camera is excellent. A very crisp clear picture. The app is easy to work and overall just great. Easy to mount and you're feeling safer in no time. My home feels much safer with this camera in it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
High quality
on November 21, 2022
Posted by: Jslone17
from Ashland, Ky
Gender:Female
[This review was collected as part of a promotion.] This camera has so many details that are top notch. The camera is so clear and impressive. The sound is amazing. Easy to setup and install. No false alarms. I love the smart sensors. Best of all I can pull everything up while sitting and watching TV or by using Roku voice. My other favorite feature is watching the live stream anytime I want. 2 way audio works with no flaws. Extras like smoke and CO alarms are reliable with five stars in my opinion.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Will not connect to NVR
on November 20, 2022
Posted by: MgOhio
from Ohio
I bought a few of these cameras in hopes of connecting to my current NVR system. I can find the IP address for the camera, but the cameras do not allow a remote connection. No Unif support, no RTSP support. This is a repackaged Wyze Cam v3. However the wyze cam supports rtsp connections.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, November 22, 2022
Hi Mike, thank you for taking a moment to share your review with us. While we don't support any third party control for these cameras at this time, your feedback is incredibly important to us. We’ll be sure to pass your comments along to our product team. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com