Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 1-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.6
(647 Reviews)
Rating breakdown 647 reviews
5 Stars
531
4 Stars
50
3 Stars
12
2 Stars
11
1 Star
43
85%of customers recommend this product.
(
291 out of
344)
Customer Reviews for Roku - Indoor Camera - Home Security - 1-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
2
Hit and miss
on September 8, 2024
Posted by: Unhappy
from Bluffton, SC
I bought 2 of these cameras over a year ago. One works fine and the other one works less than half the time. Another problem is I have to access one camera and my husband has to access the other. The cameras won't pair so we each cannot access both. This is a problem as we are not together all the time! The camera with the problem and the app do not work well together. The app has to be uninstalled and reinstalled several times a week. Notifications are not consistent. We tried several times to work out this problem with tech support. They were never helpful. I have always liked Roku. I have 4 of their streaming devices. The camera has been a disappointment.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 1, 2024
Hi there, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Worst camera you can buy
on August 15, 2024
Posted by: Roku SmartHome
from Butte Montana
It's kinda ridiculous I have to pay a subscription after I already bought the camera and already pay for wifi.... this is a terrible deal and the camera quality sucks unless you have the subscription. DONT WASTE YOUR MONEY.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 30, 2024
Hi there, thanks for taking a moment to share your thoughts. Please be advised that the subscription is for the premium features of the camera, such as video recording saved on the cloud. However, some basic features are accessible without a subscription. Check out the following article https://www.roku.com/products/smart-home/smart-home-subscription to see the different features available with and without a subscription. Alternatively, you can use a micro SD card that provides physical storage for your Roku Smart Home camera letting you back up your event recordings and capture your continuous, scheduled, and time-lapse recordings. More information is available at https://support.roku.com/article/7875140351383. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Was a great camera until it wasn’t.
on August 1, 2024
Posted by: Indoor Camera SE
Two months ago, I purchased this camera, which recently stopped working unexpectedly. Roku support initially told me that a new device would be sent to me, but I have since received an email requesting that I return the old camera at my own cost. The cameras frequently malfunction, and Roku's warranty and policies are unsatisfactory. I would not recommend this product or Roku's services. Roku's support teams response to my concern was inadequate, as they only provided a temporary solution to make the issue disappear instead of thoroughly addressing the problem with their product, which is not acceptable for a company.
Response from roku.comBy Jessica, Roku Customer Advocate, October 7, 2024
Hi there, thank you for sharing your feedback. This certainly isn’t the experience we'd hope for you to have with our Smart Home lineup. While it’s common practice for customers to cover return shipping costs on warranty returns, we’re sorry to hear that your overall experience with customer support didn’t meet our standards. Your feedback is invaluable, and we’ll pass it along to the appropriate teams for future improvements. If you have any further concerns or questions, please don’t hesitate to reach out. We’re here to help and ensure you have the best possible experience.
Written by a customer while visiting roku.com
Customer Rating
2
Alot of issues
on June 23, 2024
Posted by: Roku indoor cameras
from Texas
My mom bought these and one was malfunction had to return. I bought some and they were working fine.. Only a couple days after being set up one is not detecting any motions what so ever.. So right now if some walks by I won't know because it is not picking up on any motion.. I have reset it and moved it and nothing.. will not purchase any other roku items after this.. it has not even been a full two weeks of use..
Response from roku.comBy Jessica, Roku Customer Advocate, October 24, 2024
Hi there, this doesn't sound right. It's clear that this isn't the standard we aim for, nor is it expected behavior for this camera. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can further assist. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Good camera lousy policy
on May 1, 2024
Posted by: Tania
from Las Vegas, NV
I hope this gets roku's attention so I can get some money back. The camera as far as video quality is great. However when I purchased it no where did it say that you can only view events in the app with a subscription, I found this out later from an e-mail and the trial expiring. If you do not subscribe and you place the micro sd card in it you have to take the card out and place it in your computer to see events. I know of 6 camera companies that allow you to off of the sd card with no subscription view recorded events that recoded to the sd card in the app, no need to remove the card or do anything special. I have tried to submit a request for a return and it keep saying something went wrong on our end try again. This was on my desktop computer and on my phone and on 3 different browsers and on does not have an ad blocker. I tried posting on facebook and no response. Three days of trying to return them and I am running out of time. Also I should have read the return policy before foolishly purchasing directly from roku as I have to pay the shipping to return them. Honestly I want to do 1 star, but the video quality was good.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 1, 2024
Hello Tania, thanks for sharing. We aim to provide our customers with a better experience than this. Please reach us at https://support.roku.com/contactus for further assistance. Your feedback is very important to us and we’re eager to assist.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Was a great camera till it wasn’t
on April 21, 2024
Posted by: Random
I’ve had it for a couple months and it’s been good for the price but it suddenly went out and now it come on anymore, disappointing
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 8, 2024
Hi there, this is not the experience we aim for. We want to offer some valuable tips. If you haven't already, try plugging the camera into a different power source if the camera won't show any status light anymore. If the issue persists, please contact our technical support directly at https://support.roku.com/contactus.
We're looking forward to your better experience!
Roku Customer Advocate
We're looking forward to your better experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Couldn't find my original review
on April 9, 2024
Posted by: Krissy
from Yellville AR
So I originally wrote a review and gave it one star because it wouldn't connect to my wifi. FINALLY got it connected. Sucked to have that much trouble getting it connected.. BUT.... I really like the cameras features and how easy it is to operate now that it is connected. So, bumping to 4 stars
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
on March 28, 2024
Posted by: Nicole
from Wabash Indiana
I personally think it would be a great camera if you didn't have to pay a subscription you guys should definitely cut off the subscription part unless it's for the home security , the camera alone is pricey enough.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 24, 2024
Hey Nicole, thank you for sharing your experience with us. We would like to inform you that while accessing event recordings is exclusively available with a subscription, you can still enjoy many other fundamental features! For a comprehensive understanding of the features available with and without a subscription, please refer to the following article: https://www.roku.com/products/smart-home/smart-home-subscription. This will help you evaluate the advantages of having a subscription.
Thank you again for your feedback and we hope this helps!
Roku Customer Advocate
Thank you again for your feedback and we hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com