Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 1-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.5
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
440
4 Stars
44
3 Stars
12
2 Stars
10
1 Star
38
85%of customers recommend this product.
(
291 out of
341)
Customer Reviews for Roku - Indoor Camera - Home Security - 1-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
1
Virtually useless
on November 4, 2023
Posted by: Dwanna
from Texas
This camera has a sharp image but unless you purchase the subscription it is virtually useless. It used to take still photos of events, if something moved it made a loud noise, but as of November 1st they stopped that feature so it’s just a live feed. Unless you can monitor 24/7, if something does happen you have no clue because you get no notification.
I would recommend meshare cameras. The price is comparable and even without the subscription they send notifications and record events.
I would recommend meshare cameras. The price is comparable and even without the subscription they send notifications and record events.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Great Purchase
on May 14, 2025
Posted by: Twyla M
I love the cameras. They have two-way audio which is great to have for your home.
Written by a customer while visiting roku.com
Customer Rating
1
Sound detection issues
on November 28, 2022
Posted by: Klamm248
from Crofton, ne
Took a long time to finally get connected to phone after an hour of trying over and over again. Does not detect Fire and smoke Alarm sounds like advertised it will detect every sound except the alarm sound.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 2, 2022
Hi there, thanks for reaching out. This sounds unusual and we'd like to help.
First, make sure that your Smoke and CO alarms are turned on (they are disabled by default and must be enabled). To do so, click on the settings gear icon in your Camera, then Alarm Settings, and toggle both to the purple "on" position.
If you are still unable to get the alarm to trigger correctly, please visit support.roku.com/contactus so we can assist you directly. In the meantime, please be sure that your mobile app OS and camera firmware are both up to date with the newest OS. Thank you! -Roku Customer Advocate
First, make sure that your Smoke and CO alarms are turned on (they are disabled by default and must be enabled). To do so, click on the settings gear icon in your Camera, then Alarm Settings, and toggle both to the purple "on" position.
If you are still unable to get the alarm to trigger correctly, please visit support.roku.com/contactus so we can assist you directly. In the meantime, please be sure that your mobile app OS and camera firmware are both up to date with the newest OS. Thank you! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to Use
on January 4, 2023
Posted by: Surlyrat
from Middleburg, FL
Gender:Female
[This review was collected as part of a promotion.] This Roku Indoor Camera must be pretty easy to setup and install. My 75 year old mother isn’t very technologically savvy but she set this up on her own. I’ve seen the picture quality of video recorded with the lights off and it was very clear. I would recommend.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
TERRIBLE!!!! STUPID FIRMWARE UPDATE REQUIRED
on November 1, 2023
Posted by: Joseph Farriella
from Florida
The stupid firmware required window blocks the entire screen and then when you are out of town and can not watch your i door cameras and then try to update the stupid firmware and does not update and then they want you to delete the app and reinstall and then you do that and it causes the cameras to go offline and then you have to rescan the QR code and meanwhile YOU ARE NOT EVEN IN TOWN!!!
If someone was robbing your home, there would be NOWAY to view who is robbing you!!!
Thats firmware update window is too big and blocks EVERYTHING which is a security breach on peoples homes as there would be now way to identify the people robbing your home!!
The product is GARBAGE!! I will be returning it as soon as I get back home and then going to a company that actually has their products together!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Garbage
on April 16, 2025
Posted by: disassemble roku
from Michigan
Bought a 2 pack Christmas last year(2024). They will not connect to finish setup for anything.
2.4 ghz connection? Check
Smart Home app installed? Check
Power source? Check
Proper distance? Check
Nothing.
Not just from the cameras, not one response from the "customer service" line.
I would never recommend these cameras to anyone.
Given the complete disregard for the customer, and the absolutely worthless product itself, I will be reevaluating my prior commitment, promotion, and overall enthusiasm using roku products as a whole
2.4 ghz connection? Check
Smart Home app installed? Check
Power source? Check
Proper distance? Check
Nothing.
Not just from the cameras, not one response from the "customer service" line.
I would never recommend these cameras to anyone.
Given the complete disregard for the customer, and the absolutely worthless product itself, I will be reevaluating my prior commitment, promotion, and overall enthusiasm using roku products as a whole
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, April 16, 2025
Hello! We understand that the recent situation did not meet our standards. Reaching our customer service may take longer than expected sometimes due to a high volume of inquiries. We encourage you to contact us again or visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to provide you with a better experience. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
High quality
on November 21, 2022
Posted by: Jslone17
from Ashland, Ky
Gender:Female
[This review was collected as part of a promotion.] This camera has so many details that are top notch. The camera is so clear and impressive. The sound is amazing. Easy to setup and install. No false alarms. I love the smart sensors. Best of all I can pull everything up while sitting and watching TV or by using Roku voice. My other favorite feature is watching the live stream anytime I want. 2 way audio works with no flaws. Extras like smoke and CO alarms are reliable with five stars in my opinion.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Fix audio and this camera would be 5 stars
on December 4, 2022
Posted by: Krissy
from Mississippi
So 1st... I love Roku products and am a long time customer since the very first streaming device. We have a Roku TV in every room at home and several throughout our 2 businesses. I also recently bought the wired doorbell camera.
About this indoor camera...
Installation was a breeze. It took all of about 10 minutes from opening the package, placing it in my desired location and connecting to wifi/Roku account. The picture quality and the detection are great. But the audio... the audio is absolutely HORRIBLE!!!!! This device might as well be video only. During playback, the background noise is so loud you can't make out what's being said. Then, when you're talking through the device, the people on the other side can't hear you. It barely sounds like a whisper. I'm actually keeping it but it's definitely a disappointment.
Installation was a breeze. It took all of about 10 minutes from opening the package, placing it in my desired location and connecting to wifi/Roku account. The picture quality and the detection are great. But the audio... the audio is absolutely HORRIBLE!!!!! This device might as well be video only. During playback, the background noise is so loud you can't make out what's being said. Then, when you're talking through the device, the people on the other side can't hear you. It barely sounds like a whisper. I'm actually keeping it but it's definitely a disappointment.
I really wanted to love this.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 7, 2022
Hi Krissy, thanks for sharing your feedback with us. Our team is always on the lookout for new ways to improve our products and we’ll be sure to pass your comments about the camera's background noise along to our team.
However, the speaker should certainly be louder than a whisper when using two way audio. We have a few tips! First, power cycling your camera will soft reset your device and reset the connections. This can frequently resolve issues like yours. Next, temporarily move the camera closer to your Wi-Fi router. If your audio is improving, it could be indicative of a connectivity issue. Lastly, speaking too closely into your phone's mic may distorted the audio. You may try backing off to about 10-12 inches and speak in a fairly soft voice to see if this makes a difference.
As always, don't hesitate to reach out to us directly if we can be of any further assistance. Thank you!
-Roku Customer Advocate
However, the speaker should certainly be louder than a whisper when using two way audio. We have a few tips! First, power cycling your camera will soft reset your device and reset the connections. This can frequently resolve issues like yours. Next, temporarily move the camera closer to your Wi-Fi router. If your audio is improving, it could be indicative of a connectivity issue. Lastly, speaking too closely into your phone's mic may distorted the audio. You may try backing off to about 10-12 inches and speak in a fairly soft voice to see if this makes a difference.
As always, don't hesitate to reach out to us directly if we can be of any further assistance. Thank you!
-Roku Customer Advocate
Written by a customer while visiting roku.com