Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.7
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
215
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
9
79%of customers recommend this product.
(
50 out of
63)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
1
Don’t buy- is defective and Roku doesnt care
on May 7, 2023
Posted by: rokuSUCKS
You will be wasting your money. The backplate is built HORRIBLY and doesn't attach correctly to the wedge. Or maybe it is the wedge or the slots in the back of the camera that are the issue. Who knows. And if you contact customer service to ask for directions, guess what? DIRECTIONS DON'T EXIST FOR ATTACHING THE WEDGE TO THE BACKPLATE CORRECTLY. Either that, or Roku KNOWS that their product is dysfunctional and so they are purposely not making directions because they know that no matter what you do, nothing is going to make it work because something is wrong with the way the backplate or the wedge or the slots in the back or the camera are built. Also, don't bother contacting their customer service cuz Roku makes them ask you a bunch of unnecesary questions and then they will repeatedly dodge DIRECT questions by saying "I'm sorry to hear that." It is wild. I have no idea how such a horribly run company is still in business. Roku- you should be embarrassed by the quality of your products and your customer service. (The individual customer service agents are not the issue, it is Roku’s ridiculous policies for how the agents have to communicate with customers that is the issue. And the fact that the agents can’t even help customers because Roku doesn’t even make complete directions for their products.)
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 5, 2023
Hi, thanks for reaching out. This is valuable feedback that you've shared and we're going to be passing this along to our Customer Support and Product teams.
In the meantime, we'd like to offer some assistance to getting your doorbell securely attached to the wedge. Start by installing the angled wedge to your wall using the screws provided. Then, you will take the backer plate and align it with the screw holes on the wedge. Before you screw it in, make sure that the posts in the 4 corners of the backer plater are facing outwards and upwards. Once the backer plate is screwed into the wedge on the wall, you are ready to mount your doorbell!
The doorbell will slide right onto these aforementioned posts. It should fit snugly and be quite difficult to remove again from the wall.
We hope this helps but if you're still having any issues, please reach out to our team directly at customer.advocate@roku.com so that we can assist.
Thank you!
Roku Customer Advocate
In the meantime, we'd like to offer some assistance to getting your doorbell securely attached to the wedge. Start by installing the angled wedge to your wall using the screws provided. Then, you will take the backer plate and align it with the screw holes on the wedge. Before you screw it in, make sure that the posts in the 4 corners of the backer plater are facing outwards and upwards. Once the backer plate is screwed into the wedge on the wall, you are ready to mount your doorbell!
The doorbell will slide right onto these aforementioned posts. It should fit snugly and be quite difficult to remove again from the wall.
We hope this helps but if you're still having any issues, please reach out to our team directly at customer.advocate@roku.com so that we can assist.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Don’t waste your money
on April 15, 2024
Posted by: Trav09
from Arkansas
Title says it all the wired one works a thousand times better the chime is literally 5 feet from it and the doorbell signal is weak / non existent
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 1, 2024
Hi there, thanks for taking the time to share this connectivity issue. We have a few tips that may help. Make sure the Roku Smart Home app and doorbell firmware are up to date. Power cycle the doorbell. If the issue persists, we suggest doing a factory reset. Kindly check this article: https://support.roku.com/article/7873439113623#section-3 for more troubleshooting steps on how to fix connectivity issues.
We hope this information helps you!
Roku Customer Advocate
We hope this information helps you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
on June 8, 2024
Posted by: Benita D
I needed help setting it up.but the batteries last .the only thing I dont like is the is a glitch in the app and you can't record to an SD card so would not recommand this until you fix this
Response from roku.comBy Jessica, Roku Customer Advocate, October 24, 2024
Hi Benita, thank you for choosing our product! We’re here to help. Have you encountered any error messages or codes on the Roku Smart Home app? If you haven't already, please try uninstalling and reinstalling the app. Make sure that both the doorbell and the app are up to date. You might also want to test the app on another mobile device to see if that makes a difference. Please note that Roku doorbells don't have a micro SD card slot, this is only available with our cameras. To access video recordings and other premium features, we suggest purchasing a Roku Home Subscription. You can find more information at https://www.roku.com/products/smart-home/smart-home-subscription. If you need further assistance, feel free to contact us at https://support.roku.com/contactus. Your feedback is very important to us as we strive to improve our services. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great device!
on July 28, 2023
Posted by: Charlie
from Union South Carolina
I wanted to replace my old doorbell, I came across this product and fell in love with it! I’m glad I bought this doorbell!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works great with app and tv
on July 18, 2023
Posted by: Kelley
from Booneville MS
We are getting older and do not realize people are at our front door sometimes before it’s to late . Friends family neighbors and delivery drivers we missed them all . Now my phone my grandchild’s and my wife’s phone give an instant notice if someone approaches our front door. Is does not matter if we are at home or not we can still see the person and ask what they need . We had a intruder sneak in while my wife was giving a child a bath and I was gone . I walked in on him . He apologized said he needed diaper money and ran off . She never knew he was in the house . That will never happen again
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
dont get.
on May 18, 2024
Posted by: amooerutumn
we bough one and the door camera dosn't work. it wont connect and it keeps saying it has a update, but when you try to update it it wont and when it dose it stays at the old update basiclay never updated.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 24, 2024
Hello there, thanks for taking the time to share this issue. We're here to help!
If you haven't already, please try uninstalling and reinstalling the Roku Smart Home app to get the latest version. Please check the stability of the internet connection, as it helps for successful firmware updates. Also, consider using the app on a different mobile device to see if it makes any difference. You can check this article https://support.roku.com/article/7875568280855 for more suggested troubleshooting steps for those you haven't tried yet. If the issue persists, kindly contact us back at https://support.roku.com/contactus, as it might need further investigation We hope this helps! Roku Customer Support
If you haven't already, please try uninstalling and reinstalling the Roku Smart Home app to get the latest version. Please check the stability of the internet connection, as it helps for successful firmware updates. Also, consider using the app on a different mobile device to see if it makes any difference. You can check this article https://support.roku.com/article/7875568280855 for more suggested troubleshooting steps for those you haven't tried yet. If the issue persists, kindly contact us back at https://support.roku.com/contactus, as it might need further investigation We hope this helps! Roku Customer Support
Written by a customer while visiting roku.com
Customer Rating
1
Doesn't record when it's supposed to. LIABILITY.
on June 9, 2025
Posted by: Unhappy_customer
from Idaho
I was fairly certain these cameras were only recording some of the time when they are supposed to. Now I'm certain.
I left my house for not even an hour to take one of my dogs to the vet. I returned home and someone had left a water bowl out for my other dog (she was probably very stressed as she's never been left home alone without my other dog). I went to go look at the camera to see which neighbor it was to thank them and give their bowl back but none of my many roku cameras recorded ANYTHING. My dogs have access to the doggie door, AC and plenty of water, but the kind neighbor must have thought she didn't.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, June 14, 2025
Hello Kay! This doesn't sound right, and we'd like to help. Please check if the Roku Smart Home app and doorbell firmware are up to date. Ensure the Person option is enabled under Smart Detection in the app by navigating to the Settings of the specific camera and then clicking on Event Recordings. Also, make sure there aren’t any scheduled rules that might affect when event recordings occur by tapping the [...] at the top of the app and clicking edit rules. If it still doesn’t work, perform a factory reset on the doorbell by pressing and holding the setup button until the status light turns solid yellow, then release it and wait for it to flash again. Set up the doorbell as a new device using this article: https://support.roku.com/article/7895816787991. If the issue persists, please contact us at https://support.roku.com/contactus. We hope this helps. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great price
on July 18, 2023
Posted by: Anonymous
from Modesto CA
Works just as well as ring for less money. Does the same thing I needed.
I would recommend this to a friend!
Written by a customer while visiting roku.com