Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.7
(253 Reviews)
Rating breakdown 253 reviews
5 Stars
216
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
10
78%of customers recommend this product.
(
51 out of
65)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
5
Outstanding visuals
on July 30, 2023
Posted by: Whisktangfox4
from Des Moines, Iowa
I bought this at the recommendation of my daughter and could not be more pleased. The clarity of this thing is amazing. It's nice to not have to be in the house and still be able to answer the door if someone comes. The battery life is also unreal in this thing as I've only charged it once in the two months I've had it. I would highly recommend this product to anybody looking for this type of thing.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Excellent video and audio quality records for hour
on July 28, 2023
Posted by: Sarah
from Ny Ny
I bought this two months ago in very happy with the product
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Doorbell Camera
on July 31, 2023
Posted by: Freda
from Riverdale, GA
This doorbell camera is a great alternative to the Ring camera. The additional feature of popping up on your Roku tv and speaking is a great feature.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Don’t waste your money
on April 15, 2024
Posted by: Trav09
from Arkansas
Title says it all the wired one works a thousand times better the chime is literally 5 feet from it and the doorbell signal is weak / non existent
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 1, 2024
Hi there, thanks for taking the time to share this connectivity issue. We have a few tips that may help. Make sure the Roku Smart Home app and doorbell firmware are up to date. Power cycle the doorbell. If the issue persists, we suggest doing a factory reset. Kindly check this article: https://support.roku.com/article/7873439113623#section-3 for more troubleshooting steps on how to fix connectivity issues.
We hope this information helps you!
Roku Customer Advocate
We hope this information helps you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Expensive paperweight
on September 22, 2023
Posted by: Law2337
from Racine wi
Worked fine for a couple weeks, then you find out it doesn't have the ability to recharge. This is a common problem with no solution, posted on many message boards. At this point point, you no longer have receipts and packaging to return. Roku does not offer any help for this issue.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi Law2337, we appreciate you taking a moment to share your feedback. This is unusual and we'd like to learn more so that we can escalate it to a member of our team to investigate. Please visit support.roku.com/contactus where you can connect with an agent who can help.
As a quick tip, always be sure to use the charging cable and power block that come included with your doorbell. Not all cables are created equally and we've noticed that customers who use alternative cables may not have the best experiences.
Thanks!
Roku Customer Advocate
As a quick tip, always be sure to use the charging cable and power block that come included with your doorbell. Not all cables are created equally and we've noticed that customers who use alternative cables may not have the best experiences.
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Disappointed
on April 30, 2023
Posted by: Sal F
from Long island
Was excited to use this video doorbell. Resolution is horrible
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use and has helped so much.
on July 28, 2023
Posted by: Vmnolan
from Bull shoals, ar.
Easy to use and has solved several problems for me.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
on June 8, 2024
Posted by: Benita D
I needed help setting it up.but the batteries last .the only thing I dont like is the is a glitch in the app and you can't record to an SD card so would not recommand this until you fix this
Response from roku.comBy Jessica, Roku Customer Advocate, October 24, 2024
Hi Benita, thank you for choosing our product! We’re here to help. Have you encountered any error messages or codes on the Roku Smart Home app? If you haven't already, please try uninstalling and reinstalling the app. Make sure that both the doorbell and the app are up to date. You might also want to test the app on another mobile device to see if that makes a difference. Please note that Roku doorbells don't have a micro SD card slot, this is only available with our cameras. To access video recordings and other premium features, we suggest purchasing a Roku Home Subscription. You can find more information at https://www.roku.com/products/smart-home/smart-home-subscription. If you need further assistance, feel free to contact us at https://support.roku.com/contactus. Your feedback is very important to us as we strive to improve our services. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com