Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.7
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
215
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
9
79%of customers recommend this product.
(
50 out of
63)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
1
Terrible detection capabilities
on June 11, 2023
Posted by: Bbb365
from Arizona
1- it doesnt start recording people until they are pretty close. So people walking by the house dont get recorded. 2- it doesnt detect vehicles pulling up to the house, but will frequently record absolutely NOTHING and then claim it is a vehicle. This detection capabilities are absolute trash and Roku really jumped the gun putting this trash product on the market.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 5, 2023
Hi, thanks for your feedback! We're always looking to improve our products and will be sure to pass your comments along to the product team.
In the meantime, you might try checking your detection settings—ensure that it is set to "High" so that your doorbell will pick up more movement in the frame. Similarly, if your camera is recording nothing, it can sometimes pick up trees or shadows in the wind. Some customers choose to add a detection zone around these trees or shadows, or adjust the event recordings to only pick up Smart detection items.
We hope this helps! And feel free to reach out to a member of our support team online at support.roku.com/contactus if you need any further assistance.
Roku Customer Advocate
In the meantime, you might try checking your detection settings—ensure that it is set to "High" so that your doorbell will pick up more movement in the frame. Similarly, if your camera is recording nothing, it can sometimes pick up trees or shadows in the wind. Some customers choose to add a detection zone around these trees or shadows, or adjust the event recordings to only pick up Smart detection items.
We hope this helps! And feel free to reach out to a member of our support team online at support.roku.com/contactus if you need any further assistance.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on July 29, 2023
Posted by: Trina
from Crossett, Arkansas
I bought my Roku cameras back in June and I Love It!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Outstanding visuals
on July 30, 2023
Posted by: Whisktangfox4
from Des Moines, Iowa
I bought this at the recommendation of my daughter and could not be more pleased. The clarity of this thing is amazing. It's nice to not have to be in the house and still be able to answer the door if someone comes. The battery life is also unreal in this thing as I've only charged it once in the two months I've had it. I would highly recommend this product to anybody looking for this type of thing.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Excellent video and audio quality records for hour
on July 28, 2023
Posted by: Sarah
from Ny Ny
I bought this two months ago in very happy with the product
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Doorbell Camera
on July 31, 2023
Posted by: Freda
from Riverdale, GA
This doorbell camera is a great alternative to the Ring camera. The additional feature of popping up on your Roku tv and speaking is a great feature.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Expensive paperweight
on September 22, 2023
Posted by: Law2337
from Racine wi
Worked fine for a couple weeks, then you find out it doesn't have the ability to recharge. This is a common problem with no solution, posted on many message boards. At this point point, you no longer have receipts and packaging to return. Roku does not offer any help for this issue.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi Law2337, we appreciate you taking a moment to share your feedback. This is unusual and we'd like to learn more so that we can escalate it to a member of our team to investigate. Please visit support.roku.com/contactus where you can connect with an agent who can help.
As a quick tip, always be sure to use the charging cable and power block that come included with your doorbell. Not all cables are created equally and we've noticed that customers who use alternative cables may not have the best experiences.
Thanks!
Roku Customer Advocate
As a quick tip, always be sure to use the charging cable and power block that come included with your doorbell. Not all cables are created equally and we've noticed that customers who use alternative cables may not have the best experiences.
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Disappointed
on April 30, 2023
Posted by: Sal F
from Long island
Was excited to use this video doorbell. Resolution is horrible
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use and has helped so much.
on July 28, 2023
Posted by: Vmnolan
from Bull shoals, ar.
Easy to use and has solved several problems for me.
I would recommend this to a friend!
Written by a customer while visiting roku.com