Customer reviews from roku.com
Roku - Smart Home Indoor Camera 360 Wi-Fi-connected Security Camera With Motion Detection & Tracking - White
Average customer rating
4.7
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
158
4 Stars
9
3 Stars
3
2 Stars
2
1 Star
7
86%of customers recommend this product.
(
68 out of
79)
Customer Reviews for Roku - Smart Home Indoor Camera 360 Wi-Fi-connected Security Camera With Motion Detection & Tracking - White
Customer Rating
1
Roku cameras ans smart home app SUCK
on July 17, 2025
Posted by: feduproku2
from kcmo
Roku and their misrepresentation of their indoor security cameras. They tell you that you do not need a subscription to view still pics in events, now they say they you cant. it just stopped abruptly yesterday afternoon. Customer service is stupid, they need to learn how to read, and comprehend english and stop reading from a script. best advice: STAY AWAY from ROKU for small devices like cameras and such and definitely dont call CS, they are the dumbest. Corp will be hearing from me. Their smart home app is a joke as well
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
360 camera indoors
on July 21, 2025
Posted by: Corrine B
The camera catches everything . At first I had fantom green boxes. Now it works fine.
Written by a customer while visiting roku.com
Customer Rating
3
Pretty cool
on August 22, 2025
Posted by: Lakeisha W
I received this as a gift from my sister to help me keep an eye on my aquariums and cats whilst at work..lol... so far it's been working as expected. Although, there was a couple of times I had to reset the camera. But it's been great since the last reset. I did have to turn off notifications for pets and people because I would check the camera playback it would be no pets or people, which is what my notifications were set for and it would be back to back notifications. Very annoying. Literally, every minute. 40% of notifications were correct. I'm sure I'm not using it to it's full function. But it works great for what I need it for which is an occasional peak into the room.
Response from roku.comBy Jessica, Roku Customer Advocate, August 22, 2025
Hi Lakeisha! This isn't right, and we'd like to help. Please ensure the Roku Smart Home app and your camera's firmware are updated. Also, confirm you've selected "Smart detection events" instead of "All motion events" and verified that specific event types are enabled within the smart detection settings. If the problem persists, try signing out and back into the app or performing a full factory reset on the camera. You can follow this article to set up the camera again: https://support.roku.com/article/7870612907671. If the issue continues, feel free to contact our customer support at https://support.roku.com/contactus. We're eager to help. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Junk
on August 25, 2025
Posted by: lulamae
from Elkins WV
The 360 cameras are bricks. Just purchased two new 360s to replace one that went bad in less than a year. The first one lasted less than 24 hours and the second one had already been returned before because it was not packed right. It didn’t even turn on. Junk. Do not get the 360. The other Roku cameras we use have not given us this problem.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Lasted less than a year
on August 29, 2025
Posted by: UpsetCat
Bought 2 of these cameras to watch my cat who started having seizures. At 7 months, one of my cameras wouldnt stay turned on. Then a week later my other camera magically stopped working. Spent 2 hours troubleshooting to get no where. Their customer service does not listen, just reads off a script, and hate to be like this but. Does not speak or understand English well. They claim to have sent replacements, but can't find tracking due to technical difficulties. Convenient.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Love them
on September 7, 2025
Posted by: Markesha B
Absolutely love my cameras. Clear picture, clear sound. They’re great
Written by a customer while visiting roku.com
Customer Rating
5
Roku indoor camera
on October 16, 2025
Posted by: Eric L
Great Camera used to monitor my elderly father while I'm at work . Highly recommended
Written by a customer while visiting roku.com
Customer Rating
5
on October 23, 2025
Posted by: Fakhry B
Roku it’s a good camera because is making rotation.
Written by a customer while visiting roku.com