Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - Stainless Steel
Average customer rating
4.5
(157 Reviews)
Rating breakdown 157 reviews
5 Stars
121
4 Stars
16
3 Stars
6
2 Stars
5
1 Star
9
85%of customers recommend this product.
(
105 out of
124)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - Stainless Steel
Customer Rating
1
Poor unsafe design
on January 18, 2023
Posted by: Jake
from Gloucester, MA
[This review was collected as part of a promotion.] The glass cooking surface became easily scratched with normal use and not covered under warranty. The range burner dials are "trigger" sensitive and go on just by brushing against them. Anything unintended near or on the range will burn. Fire alarm went off 3 times due to smoke. Very unsafe and a fire hazard.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, March 31, 2023
Greetings,
Maintaining the range's immaculate condition is a must for every household, Jake.
The knobs on Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. All ranges with knobs must meet this standard, and Samsung is no exception.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Do not use abrasive cleansing powders or scouring pads, which will scratch the cooktop.
Clean and care for your cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also watch this youtube video about " How to clean and maintain the glass cooktop on your Samsung stove":
https://www.youtube.com/watch?v=b_dExUhgeus
For an added reference, kindly turn to pages 52-54 under "Care and cleaning of the glass cooktop" and page 24 under "Protecting the cooktop" of the model's user manual for more information:
https://downloadcenter.samsung.com/content/UM/202112/20211214153015960/NE63T8711_AA_DG68-01209A-07_EN-MES-CFR_211207.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145622442, to help our team pull up your information.
Have a great day!
^Chrystel
Maintaining the range's immaculate condition is a must for every household, Jake.
The knobs on Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. All ranges with knobs must meet this standard, and Samsung is no exception.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Do not use abrasive cleansing powders or scouring pads, which will scratch the cooktop.
Clean and care for your cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also watch this youtube video about " How to clean and maintain the glass cooktop on your Samsung stove":
https://www.youtube.com/watch?v=b_dExUhgeus
For an added reference, kindly turn to pages 52-54 under "Care and cleaning of the glass cooktop" and page 24 under "Protecting the cooktop" of the model's user manual for more information:
https://downloadcenter.samsung.com/content/UM/202112/20211214153015960/NE63T8711_AA_DG68-01209A-07_EN-MES-CFR_211207.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145622442, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Very good
on January 17, 2023
Posted by: Rigobest
from Jacksonville
[This review was collected as part of a promotion.] The only problem is too spensive . But very good quality
I would recommend this to a friend!
Features
3
Performance
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Love the oven!
on January 17, 2023
Posted by: DJKIdaho
from Boise, Idaho
[This review was collected as part of a promotion.] Loaded with features, great looks, and outstanding performance on both, the oven and cooktop.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, not perfect quality control
on January 13, 2023
Posted by: Anonymous
Induction cooking is a game changer--it's amazing to have water boil so quickly and have such great control over the temperature. Convection and air frying are great features as well. On top of that, the unit looks great. However, the exhaust fan is loud and it occasionally buzzes as though it were loose or badly positioned. I hope this is something that goes away on its own, but it makes me worry about the overall quality control of the product--I hope it lasts. I received compensation for this review but the review is my own
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
NO QUALITY GLASS TOP
on January 6, 2023
Posted by: MrsABG
from Zephyrhills, FL
I brought this same range the glass top it is not quality at all, broke 3 month while I was cooking has a hole and the Samsung insurance dare to said "It was cosmetic" the top never seen clean and scratch easily, it is does not put the effort to continue making good quality top glass, NO Recommended this range.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, January 11, 2023
Hello there,
Thank you for providing this information.
We would love to speak with you about your glass top of the cooking range to determine how we can best assist you.
I highly recommend visiting this link for the reference guide:
Clean and care for your Samsung electric cooktop https://www.samsung.com/us/support/answer/ANS00060833/
How to clean and maintain the glass cooktop on your Samsung stove https://www.youtube.com/watch?v=b_dExUhgeus&t=3s
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145332077) to help our team pull up your information.
Have a great day.
^Charles
Thank you for providing this information.
We would love to speak with you about your glass top of the cooking range to determine how we can best assist you.
I highly recommend visiting this link for the reference guide:
Clean and care for your Samsung electric cooktop https://www.samsung.com/us/support/answer/ANS00060833/
How to clean and maintain the glass cooktop on your Samsung stove https://www.youtube.com/watch?v=b_dExUhgeus&t=3s
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145332077) to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great range
on December 28, 2022
Posted by: Happy2Cook
from San Diego, CA
I am so pleased with my new purchase of this range! It looks great in our new kitchen and the induction feature is amazing!
I received compensation for this review, but the review is my own.
I received compensation for this review, but the review is my own.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Mixed Feelings
on November 24, 2022
Posted by: Michlen
from Palm Coast, FL
This range was an upgrade from our builder. It is beautiful! We have been using it for only 4 months. The cooktop works very well, and cleans up fairly good. I use warm sudsy water first. Then I spray it with Weiman cleaner. We like the oven for the most part. However, it will shut off by itself. Why it automatically times out, I don’t know or understand. It happened today while we were cooking our thanksgiving turkey. Good thing my husband was keeping an eye on it. Also, the oven has a meat thermometer which seems like a great idea. But when we used it to check the turkey, the oven shut down and a message to contact customer service scrolled across the screen. It was quite alarming! Finally, we keep finding small plastic pieces on the floor from the front panel sides. Again, it is only 4 months old, so that was quite surprising. I have never experienced that from any other range I have used. I am going to contact Samsung with these concerns and I just hope nothing else happens.
Response from Samsung USBy Chrystel Mae, Samsung Care, November 29, 2022
Thank you for being our customer, Michlen! Rest assured that this will be sorted out.
This guide will rectify the range from shutting off by itself. Learn more below:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
This additional information will also help fix the oven:
https://www.samsung.com/us/support/troubleshooting/TSG01212028/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145194187, to help our team pull up your information.
Have a great day.
^Chrystel
This guide will rectify the range from shutting off by itself. Learn more below:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
This additional information will also help fix the oven:
https://www.samsung.com/us/support/troubleshooting/TSG01212028/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145194187, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome oven
on November 8, 2022
Posted by: Jrt0838
[This review was collected as part of a promotion.] We love this oven. So far we haven’t had any problems.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US